- Capgemini (Charlotte, NC)
- IVR Engineer **Title:** Java Fullstack Developer **Location:** Charlotte, NC **Responsibilities** + Must have experience in NodeJS, NPM, and React is required. + 5 ... years of experience with Agile Scrum methodology is essential. + 3 years of experience with API and Service Orchestration is necessary. + 1 year of experience in Microservice development is required. + 2 years of experience with unit testing frameworks is… more
- SSM Health (Lake Saint Louis, MO)
- …Performs specialized imaging procedures such as angio, complex vascular and nonvascular and neuro interventional and therapeutic procedures, along with assisting the ... Radiologist/PA. The only registration requirement for this position is Radiography. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Prepares and positions patients and selects anatomic and technical parameters accurately. + Prepares and… more
- City National Bank (New York, NY)
- …The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed ... **SENIOR FULL STACK ENGINEER** **WHAT IS THE OPPORTUNITY?** As a member of the Digital Technologies Group, the Full Stack Senior Engineer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …Summary:** Intern is introduced to the implementation of Interactive Voice Response ( IVR ) / Automated Call Distribution (ACD) systems. Focus of position will be ... meetings. The individual will be provided access to the IVR Team's document repository and will develop Memorandums of...also be introduced to software development and design of IVR workflows in MS Visio. This position will work… more
- HCA Healthcare (Earth City, MO)
- …DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and success. With their commitment ... landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the...for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well… more
- Marriott (Columbus, OH)
- …a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni Channel routing, coupled with experience in ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- PPL Corporation (Louisville, KY)
- …Python etc. 3. Background in developing and supporting Interactive Voice Response ( IVR ) solutions. 4. Excitement, curiosity, and passion for shaping the future ... different functional domains and technologies. 3. Working knowledge in Natural Language IVR and Call Agent technologies (eg, Twilio Contact Cener Platform, Twilio… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Chick-fil-A (Atlanta, GA)
- …not limited to, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Workforce Management (WFM), and Quality Assurance (QA) solutions. The Technical ... + A solid understanding of contact center technology (ACD, IVR , IVA, WFM, and QA) with deep knowledge in...a focus on contact center solutions (such as ACD, IVR , IVA, WFM, and QA) + Ability to understand… more
- SSM Health (St. Louis, MO)
- …Louis University Hospital** **ARRT with CCI credential for Interventional Radiology required.** IVR at SLU is a diverse team of physicians, technologists and RNs, ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to...team, please submit your application today! **Job Summary:** The IVR Tech performs tasks that provide technical support during… more
- ManpowerGroup (Minneapolis, MN)
- …Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Reporting, and IVR Call Flows working in tandem with technical groups + Responsible for ... 2 - 4 + years of experience in Contact Center platform (Routing/Reporting Call flows, IVR , Call Recording, WFM) + Knowledge of any cloud call center platform is a… more
- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
- Alight (IN)
- …focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. + Work closely with CRM and ... and supporting cloud contact center solution including call center routing, IVR design and integrations. + Strong understanding of contact center technologies… more
- Concentrix (Columbus, OH)
- …scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and ... Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording… more
- Aston Carter (Huntington, NY)
- …+ Ensure technician has properly checked in and out of service/repair/installation/PM call via IVR . + Make sure the technician has proper pictures on the work order ... and clients in Service Trade. + Create work orders (repairs with check in/check out IVR info). + Ensure quotes are in progress and review and edit quotes before… more
- Aston Carter (Huntington, NY)
- …Ensure technician has properly checked in and out of service/repair/installation/PM call via IVR . Make sure the technician has proper pictures on the work order and ... clients in Service Trade. Create work orders (repairs with check in/check out IVR info). Interviews scheduled for next week! About Aston Carter: Aston Carter… more
- ChenMed (Oak Lawn, IL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- TEKsystems (Camas, WA)
- …include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR , Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, ... technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM… more
- Orlando Utilities Commission (Orlando, FL)
- …documentation. + Project management experience + Experience with CC&B, MDM, Web, IVR , Customer facing technologies, and User acceptance testing. **OUC offers a very ... other business systems (ie Customer Care & Billing, Meter Data Management, IVR , etc.); + Provide consultative support, recommendations, and guidance on related… more
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