- Dexian - Signature Consultants (Charlotte, NC)
- …switches and routersExtensive PBX/ACD experience, working knowledge of CTI, IVR , call flows, vectors, and adjunct routing, system architecture, design ... principles and implementationExcellent troubleshooting and analytical skillsCapable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations10+ Years telecommunications… more
- Dexian - DISYS (Chantilly, VA)
- …knowledge of Audio, video, control, and communications systems.UCCX script editor, Finesse, IVR call flow.Deep understanding of VoIP, MGCP, H.323, and SIP trunk. ... This position requires an active Department of Defense security clearance at the Top-Secret (TS) level due upon hiring, with ability to obtain and maintain Sensitive Compartmented Information (SCI) CI Polygraph. US citizens ONLY are eligible for security… more
- West Technology Group, LLC (Atlanta, GA)
- …results without significant amount of coaching Background and experience with contact center, IVR , automation is of high value Comfortable selling a product that is ... actively being enhanced / enriched with functionality Proficient in Salesforce.com for tracking activity, pipeline and revenue metrics. Willingness to travel domestically as needed. If you are passionate about pushing the boundaries of AI, we invite you to… more
- Resolution Technologies, Inc. (Dunwoody, GA)
- …Dialog Flow) Generative AI in the customer service domain a plus IVR /Routing/ACD, Work Force Management and/or Quality Management preferred Experience in business ... process improvement and Customer Success Proven ability to independently and effectively handle senior executive audience and stakeholders, provide thought leadership and gain strategic partnership Led project teams and demonstrated operational performance… more
- Resolution Technologies, Inc. (Dunwoody, GA)
- …contact center enterprise software, and specifically deep domain experience in IVR /Routing/ACD and Work Force Optimization preferred Excellent business and financial ... acumen Proven experience in business process improvement and CX Transformation Must have proven ability to independently and effectively handle senior executive stakeholders, provide thought leadership and gain strategic partnership Led project teams and… more
- Capgemini (Charlotte, NC)
- IVR Engineer **Title:** IVR Engineer **Location:** Charlotte, NC **Responsibilities** + Must have experience in NodeJS, NPM, and React is required. + 5 years of ... experience with Agile Scrum methodology is essential. + 3 years of experience with API and Service Orchestration is necessary. + 1 year of experience in Microservice development is required. + 2 years of experience with unit testing frameworks is needed. + 2… more
- SSM Health (Lake Saint Louis, MO)
- …Performs specialized imaging procedures such as angio, complex vascular and nonvascular and neuro interventional and therapeutic procedures, along with assisting the ... Radiologist/PA. The only registration requirement for this position is Radiography. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Prepares and positions patients and selects anatomic and technical parameters accurately. + Prepares and… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …Summary:** Intern is introduced to the implementation of Interactive Voice Response ( IVR ) / Automated Call Distribution (ACD) systems. Focus of position will be ... meetings. The individual will be provided access to the IVR Team's document repository and will develop Memorandums of...also be introduced to software development and design of IVR workflows in MS Visio. This position will work… more
- HCA Healthcare (Earth City, MO)
- …DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and success. With their commitment ... landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the...for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well… more
- Marriott (Columbus, OH)
- …a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni Channel routing, coupled with experience in ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- Covenant Health Inc. (Knoxville, TN)
- …in Tennessee. Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- Insight Global (Basking Ridge, NJ)
- …CX/UX Designer & Engineer with an expertise in VUI design/testing, speech optimization, IVR , Natural Language & ASR Platforms. This resource will be joining the ... and delivering complex AI-driven applications using expertise with Conversational IVR . This resource will also assist with Solution/Design documentation and… more
- AAA Mid Atlantic (Wilmington, DE)
- …in the design and delivery of new features and functionality of the ACA IVR and ACD platforms. Guide business counterparts in building solutions and turn a ... for the design, staging, configuration, implementation and support of IVR (Interactive Voice Response)/ACD (Automatic Call Distributor) scripts. Responsible for… more
- PPL Corporation (Louisville, KY)
- …Python etc. 3. Background in developing and supporting Interactive Voice Response ( IVR ) solutions. 4. Excitement, curiosity, and passion for shaping the future ... different functional domains and technologies. 3. Working knowledge in Natural Language IVR and Call Agent technologies (eg, Twilio Contact Cener Platform, Twilio… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Chick-fil-A (Atlanta, GA)
- …not limited to, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Workforce Management (WFM), and Quality Assurance (QA) solutions. The Technical ... + A solid understanding of contact center technology (ACD, IVR , IVA, WFM, and QA) with deep knowledge in...a focus on contact center solutions (such as ACD, IVR , IVA, WFM, and QA) + Ability to understand… more
- SSM Health (St. Louis, MO)
- …Louis University Hospital** **ARRT with CCI credential for Interventional Radiology required.** IVR at SLU is a diverse team of physicians, technologists and RNs, ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to...team, please submit your application today! **Job Summary:** The IVR Tech performs tasks that provide technical support during… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... contribute to Charter's vision to drive best in class IVR digital self-service. WHAT OUR SENIOR DIGITAL SERVICES AND...of recommended technologies and self-service systems to ensure the IVR customer experience is convenient and easy to use… more
- ManpowerGroup (Minneapolis, MN)
- …Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Reporting, and IVR Call Flows working in tandem with technical groups + Responsible for ... 2 - 4 + years of experience in Contact Center platform (Routing/Reporting Call flows, IVR , Call Recording, WFM) + Knowledge of any cloud call center platform is a… more
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