- Beacon Hill Staffing Group, LLC (Columbus, OH)
- …skillsDesired Skills:Experience documenting technical issues within a ticketing system (ServiceNow preferred)Experience troubleshooting mobile devicesA+ or ... Net+ certificationDescription of Role/Responsibilities: We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working… more
- Creative Financial Staffing (Westerville, OH)
- …problems Document and track all support requests and resolutions in the ticketing system Set up new computer equipment and perform software installations/upgrades ... Maintain up-to-date knowledge of company systems, applications, and technologies Assist with the creation and maintenance of technical documentation and training materials Escalate complex issues to senior support staff or external vendors as needed… more
- Windstream (Sugar Hill, GA)
- …on requests Expedite open orders with vendors and maintain status updates in the ticketing system Monitor ticketing system to ensure timely resolution per SLA ... working in a fast paced-high-volume ticket/call support environment Experience working in ticketing applications Ability to work in a team environment Ability to… more
- Careerbuilder-US (Boston, MA)
- …and instructions Document all user requests and actions taken in ServiceNow ticketing system. Ensure all tickets worked include the problem, the solution, the ... Windows 10/7, Mac OS 10.8/10.9, and Microsoft Office suite Experience using ticketing system (preferably ServiceNow) Strong customer service and end user equipment… more
- WSFS Bank (Philadelphia, PA)
- …challenges with hardware, software and application issues in a ticketing systemMaintain ticket updates for all reported incidentsEffectively determine priorities ... Office applications: Excel, PowerPoint, WordCompTIAA A+ CertificationDemonstrated experience with ticketing systemsUnderstanding of security practices including physical, internet, and… more
- Icon VendorPass and Affiliates (Naperville, IL)
- …orders, engage specialty contractors, and contribute to developing an internal ticketing and asset management system. The coordinator will collaborate with ... documentation, specific and check-in instructions. Assist in implementation of an internal ticketing and asset management system. Monitor the duration of open work… more
- Creative Financial Staffing (Grandville, MI)
- …Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools. Experience with Office 365 Administration Portal, Active ... Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar. Familiarity with Firewalls, VLANs and… more
- Nesco Resource (Lawrenceburg, KY)
- …Performs store opening and closing dutieso Check in guests via the Any Road ticketing systemo Verifying guest ID's during the check in processo Stocks shelves with ... initiative and time management skills * Computer literate-ability to operate ticketing system platform and Point of Sale system requiredSkillsFunctional: * Must… more
- Creative Financial Staffing (Kalamazoo, MI)
- …Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools. Experience with Office 365 Administration Portal, Active ... Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar. Familiarity with Firewalls, VLANs and… more
- JobsRUs (Jersey City, NJ)
- …met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, ... delivery transactionEnsures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system more
- JobsRUs (New York, NY)
- …met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, ... Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a… more
- Carolina Theatre of Durham (Durham, NC)
- …written, oral, and organizational skills * Systems: Quickbooks Online, Bill.com, Showare Ticketing , DonorPerfect, MobilBytes (POS tool) * Excel - don't need to write ... code but you must be comfortable using excel for analysis and reporting, data visualization, pivot tables, and x-lookups. * Curious, eager to learn and investigate issues - continuous improvement means change and adapting to change. * Team Player - stuff… more
- Novo Nordisk Inc. (Boulder, CO)
- …in troubleshooting situations Understanding of remote support and help desk ticketing systems Preferred experience includes: Experience in a biotechnology, life ... sciences, or clinical IT systems analyst or computer programmer role Experience with IT structures in a laboratory based setting and experience supporting research staff Demonstrated ability to work independently, generally unsupervised, in teams, and with… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …(DLP), and machine learning capabilities. The analyst should have experience in ticketing workflow, EDR and endpoint data investigations, network pcap and netflow ... investigation, and other security tool alerting workflow and pivoting. This role is expected to contribute to maturing the overall IR and security capability through experience and recommendations at every level of security. A successful candidate should also… more
- CGT Staffing (Dallas, TX)
- …enhancements to ensure a secure and up-to-date IT environment. Utilize help desk ticketing system to answer customer issues, providing support for issues brought to ... us by either email, phone, or walk-ups. Utilize tools to take care of user needs such as but not limited to setting up users, resetting accounts and passwords, and assigning permissions to user accounts. Capability to manage and maintain a Secure Trust for… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …machine learning capabilities. The analyst should have basic experience in ticketing workflow, understanding of Endpoint Detection and Response (EDR) and endpoint ... data investigations, security investigation, and other security tool alerting workflow and pivoting. This role is expected to contribute to maturing the overall IR and security capability. Key Tasks and Responsibilities * Assess cybersecurity incidents to… more
- Dexian - DISYS (El Segundo, CA)
- …or other imaging technologies.Data transfers using USMT.ServiceNow or other ticketing system.Inventory management, shipping and receiving, asset management to ... include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.Possess good verbal and written communication skills with a high focus on customer service.Possess ability to provide solutions… more
- Galapagos Federal Systems, LLC (Huntsville, AL)
- …The Team Coordinator will use remote support tools and an automated ticketing system to manage and document all interactions. Additionally, the Team Coordinator ... may be required to conduct on-site visits for hands-on troubleshooting and training. The role involves acting as a liaison between the government lead and staff, coordinating a Computer User Support Specialist Team, and serving as the primary point of contact… more
- Software Galaxy Systems, LLC (Hillsboro, OR)
- …hardware and software Monitor, respond to, and update SDE SysOp Jira ticketing system for data center support requests, including participating in daily stand-up ... to review ticket priorities Update datacenter Wiki, DCIM, and other administrative tools. Assist with maintaining and updating inventory of datacenter equipment, components, and consumables Handle shipping and receiving of data center equipment, including… more
- Southwest Research Institute (Boulder, CO)
- …Setting up new computers for end users, including laptops and desktop workstations.Handle ticketing system requests from end users for IT support.Work on IT issues ... with other IT support team members. Requirements: Requires a high school diploma or equivalent with experience in Information Technology.2-5 years: Experience with IT support.Experience with Windows and MacOS preferred, Linux experience a plus Special… more
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