- Newegg Inc. (Diamond Bar, CA)
- …operations, contact center analytics, or systems administration. + Proven success managing cloud -based contact center platforms such as Genesys Cloud or ... interpret large data sets from contact center platforms (eg, Genesys Cloud , Amazon Connect, CRM, WFM) to...SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Familiarity with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …weekly, and monthly performance dashboards using tools such as Power BI, Tableau, or Genesys Cloud Analytics. Additional Duties as Assigned. + Travel: Less than ... reporting definitions and ensure data accuracy and consistency across systems . + Partner with IT and data teams to...center environment. + Hands-on experience with WFM platforms (eg, Genesys Cloud WFM, NICE IEX, Verint) +… more