- Publicis Groupe (Chicago, IL)
- …firsts" for our clients, and to do it all with #phmlove. **Job Description** The Vice President , CX (Customer Experience) defines team direction and ensures ... are tied to clients' needs and strategic drivers. You will provide functional management for Insights and Strategy, collaborate on a cross-functional capability… more
- Advatix, Inc. (Dallas, TX)
- Vice President , Client Solutions (Business Development)...+ A "Closer" able to develop relationships with C-Level, VP , and the key CX executives and ... Centralized Global Services / BPO Role Summary The Vice President of Client Solutions (Business Development)...+ Provide feedback to product teams based on customer insights and market trends to inform future product development.… more
- Leidos (Reston, VA)
- …Leidos Digital Modernization Sector is seeking an End User Services Practice Leader, Vice President at our Leidos Headquarters in Reston, VA. **POSITION ... SUMMARY:** As a Leidos End User Services Practice Vice President , you will play a pivotal...standards and best practices in user experience, automation, service management , CX , and ITSM operations management… more
- Quality Technology Services, LLC (Duluth, GA)
- …QTS is **Powered by People!** **Who You Are:** Join our investments team as ** Vice President of Investments** to help manage and guide our industry-leading ... executive team. **The Impact You Will Have:** As a ** Vice President ** **of Investments** will have a...Administration or equivalent. + Experience with Workday, Salesforce, Adaptive Insights and Office Cx . + Experience in… more
- JPMorgan Chase (Columbus, OH)
- …in mind? Come join our team! As a Product Lead for Customer Journey Analytics Vice President on the Customer Analytics Team, your knowledge and analysis of the ... of data-driven decision-making, your unique analysis will unlock valuable insights and opportunities while building strong partnerships across the organization… more
- JPMorgan Chase (Plano, TX)
- …investment dollars across the product portfolios. As an Investment Planning Manager - Vice President within Chase PXT, you will be responsible for ... strategic tools for future planning. Additionally, you will provide analytical insights to enhance the overall investment process. **Job Responsibilities** + Helps… more
- Citigroup (New York, NY)
- …designs, and give decision makers confidence to move forward. + Works with CX and business teams to articulate and advocate for future-state experiences + Serves ... as a resource for CX teams seeking to resolve friction points in our...an array of sources and deliver digestible and actionable insights . + Provides constant feedback to the teams delivering… more
- BGB Group (New York, NY)
- …frameworks, service blueprints, touchpoint optimization, tactical planning, measurement planning, CX feedback loop planning, insights mining, ecosystem maps, ... VP , Engagement Strategy at BGB Group (View all...all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and… more
- Humana (Columbus, OH)
- …understanding of how organization capabilities interrelate across the function or segment. Assistant Vice President , Product Management leads all phases of ... community and help us put health first** AVP, Product Management sets product vision develops, delivers, and manages product...360 for transactional and health experience use cases and insights . This role will have the ability to bring… more
- Amazon (Seattle, WA)
- …buy and easy to use. To be successful in this mission we are looking for a VP of UX Design. This leader will form a new design center of excellence including UX ... creating value for customers. We are looking for a VP of Design who can lead this vision, build...of the non-AI world - Go deep on consumer insights , product analytics, and competitive intelligence to identify unseen… more
- GEHA (Lee's Summit, MO)
- …the organization. The Director, Member Experience & Retention will report to the Vice - President of CX , Retention and Corporate Communications. The Director ... a team of CX professionals including all facets of people performance management , hiring and engagement. + Bring the voice of the customer to audiences at… more
- Amazon (Nashville, TN)
- …in partnership with management . Identify potential risks and opportunities, and surface insights to management to improve the health of the business * ... Planning for General Availability technologies, Resource planning and Resource management . The candidate will partner with the leadership team...* Act as a business partner to the MSP CX leadership team, providing insights to help… more
- Mastercard (Austin, TX)
- …Director, Merchant Partner Optimization, Ethoca (remote) This position reports to the Vice President , Global Partnerships and is responsible for account ... management , relationship management and business development with key merchant partners, specifically focusing on their global Ethoca portfolio. **Role** Maintain… more
- Vivint (Lehi, UT)
- …into tactical steps in the roadmap. Use a data-driven problem solving approach. Share insights in PPT and Tableau, pull big data with SQL, and drive value throughout ... and products + Ensure quality work in all aspects of Escalation Management in support tickets, customer-facing Root Cause Analysis (RCA) documents, senior executive… more
- Omnicell (Atlanta, GA)
- …The Digital Experience Specialist's role is a critical part of our Customer Experience ( CX ) team. They are responsible for helping to create and execute a successful ... will report to the Digital Experience Manager, who reports to the VP , Customer Success. **Responsibilities** The Digital Experience Specialist, in coordination with… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …team of Molecular Marketing Associates. The Director of Marketing reports directly to the VP of Global and US Marketing. Marketing Management + Lead the ... plans leveraging the BD Way of Marketing and supported by rigorous fact-based insights . + Complete and institutionalize value offers for all major product categories… more
- Quadient (Milford, CT)
- …+ Assist in driving efforts to improve customer satisfaction and the customer experience ( CX ) of our services and support + Implement and ensure compliance with all ... forecasted activity. Recommend adjustments to headcount and resource load balancing Project Management + Monitor Field Technician utilization to validate it is at… more