- Carle (Urbana, IL)
- Patient Access Rep- BMC Pt Access + Department: Patient Access - BMC + Entity: Bloomington-Normal Service Area + Job Category: Clerical/Admin + Employment ... as needed. + Understands computer applications common to the desk areas. + Receives all incoming telephone calls. +...in a prompt and friendly manner. + Demonstrates customer service excellence in accordance to Carle policy. + Adheres… more
- Cognosante (Mclean, VA)
- …Specialist Certifications + Certified Application Developer + Experience in other ITSM systems, such as BMC Remedy, CA Service Desk , or HP Service ... including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk . + Experience dealing with technical end-users in… more
- Vectrus (Bangor, WA)
- …Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities. ... integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer… more
- ICL (St. Louis, MO)
- …with working in international and distributed IT environments (desired) + Experience with Service Desk Platforms ( BMC Remedy preferred) + Working experience ... with all other Global IT Infrastructure Teams and the IT Global Infrastructure Service Provider Teams. + Monitoring of server- and network environments + Working… more
- Paccar Winch Inc. (Renton, WA)
- …recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and ... action for Mainframe Batch Processing using distributed scheduling tools, including BMC Control-M ( BMC -CTM), ISPF, JCLPLUS, FTP/SFTP, Aviva Emulators, JES2,… more
- NANA Regional Corporation (Alexandria, VA)
- …**Minimum Qualifications** + One to three years of experience in an Information Technology Service Management (ITSM) or Service Desk role preferred. + One ... retirement options. **Job Summary:** Manage the work-orders and cataloging within REMEDY BMC version 9 Information Technology Service Management (ITSM) process.… more
- Insight Global (Louisville, KY)
- Job Description Insight Global is looking for an IT Help Desk individual to report out of our corporate headquarters in Louisville, KY. This individual will work ... directly in BMC Track-it as a ticketing system to ensure we...able to provide our internal employees with quality IT service that ensures resolutions in a timely manner. Primary… more
- Boston University (Boston, MA)
- …packet, assign and issue keys, beeper and lab coats to new hire, set up office/ desk area, request system logins and access etc.). + Works with IT department to ... resolve IT issues for section to include contacting help desk , submitting IT requests and finding alternative solutions. Manages...+ Manage the content on the Rheumatology BUMC and BMC websites. Create and develop new content, update content… more
- Baystate Health (Westfield, MA)
- …documentation. Obtains and documents weights/heights, abdominal girths, head circumference (Pediatric Service ) as per physician/nurse order 100% of the time as ... wound, blood. **3)** Administers treatments and procedures in accordance with BMC policy/procedure. Changes dressings within one hour of specified timeframe in… more
- DriveTime (Tempe, AZ)
- …Stack Preferences:** + ITSM Service Desk such Vivantio, Jira Service Management preferred. ServiceNow, BMC , Zendesk, FreshService are nice to have. + ... of a new Service Management solution for our IT Service Desk , helping to identify requirements, assess current gaps, work on implementation alongside… more
- State of Minnesota (Faribault, MN)
- …for deployments (eg, SCCM, Ghost or Acronis). + Experience providing customer service and communication effectively. + Experience with Print management, set up and ... writing documentation and presenting ideas to groups of people ( BMC , Helix, KBA's, SharePoint, or Metadata). + Experience with...desktops, monitors, laptops, and miscellaneous equipment from multiple locations ( Desk to desk or from one agency… more
- CACI International (Rome, NY)
- …products and/or infrastructure components. + Communicates promptly on progress. + Engages other service desk resources or appropriate service resources to ... patterns of problems. + Provide statistics for the weekly Service Desk report on call trends. **More...laptops, and common Windows applications. + Familiarity with IT service management tools such as BMC Remedy/Microsoft… more
- General Dynamics Information Technology (Colorado Springs, CO)
- …Technical Skills:** + Experience in managing or supporting fast-paced enterprise IT service desk , engineering teams, and operations teams. + Experience in ... experience with NORAD or other DoD components + Experience working with ITIL-compliant Service Desk systems. + Implementation, execution, and management of ITSM… more
- SAIC (San Diego, CA)
- …with the resolution of INC tickets when assigned + Work closely with the Enterprise Consolidated Service Desk (CSD) to: + ensure tickets the Service Desk ... are addressed in a timely manner. The Change Management Analyst will work in BMC Remedy, the Change, Incident and Asset Management Tool, to track all Change and… more
- CACI International (Rising City, NE)
- …you will provide Tier II Help Desk support to the SPS USMC Service Desk that averages 300 tickets/month and supports approximately 500 users, where you ... will: + Demonstrate sound customer service and professional etiquette in responding to customer emails,...Qualifications Would be Nice to Have: + Experience using BMC Remedy ticketing management system + DoD Contracting/Acquisition experience… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Koniag Government Services (Washington, DC)
- …Responsibilities & Duties may include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service Desk + Execute EL2 Service ... Directory management + Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy...of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow + Knowledge of Microsoft Server… more
- Amentum (Albuquerque, NM)
- …overall program includes a 500+ work force performing Enterprise IT support, Service Desk , and Telecommunications support across multiple facilities and ... cloud platform that my department M&O's which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of… more
- Houston Methodist (Houston, TX)
- …actively monitoring and evaluating the needs of our IT systems. + Partners with service desk to validate normal operational trends are within expected metrics. + ... + Experience using a standard technical ticketing system; such as Remedy, BMC , Service Now, Heat etc. **LICENSES AND CERTIFICATIONS - REQUIRED** + CompTIA A+… more
- TEKsystems (Newark, DE)
- …depending on the day: Greets users, creates incident tickets, reimage devices, desk visit (if needed), assist in project based work (as required), maintain ... AOD, KMS, Windows OS, Microsoft Office Suite, CorpMobility, BAND Build Secondary: BMC Remedy Skills: windows 10, troubleshooting, office 2013, office 365, executive… more