- ABBTECH Professional Resources, Inc. (Washington, DC)
- …are preferred, but it's not required.** 5 days a week onsite Service Delivery Manager will oversee the delivery of IT services to customers, ensuring adherence to ... 10-15 IT professionals delivering Tier 2 and Tier 3 support services across multiple local and remote sites. -...Service Desk, Engineering, and Operations teams to ensure seamless escalation , handoff, and resolution processes. - Monitor and report… more
- NuAxis Innovations (Washington, DC)
- …SLA compliance, and promoting a culture of continuous improvement. The manager develops and implements incident management processes, prepares performance ... **Help Desk Manager ** Location **Washington, DC** \# of openings **1**...day-to-day management of all Tier I and Tier II support activities. + Oversee ticket queues, incident … more
- NuAxis Innovations (Washington, DC)
- …+ Strong process orientation and ability to define, document, and refine support playbook + Experience with escalation management, root cause reviews, ... and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more...The Optional Services Lead will serve as a senior manager to drive operational excellence and ensure contract success.… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching for a ** Incident Support Manager ** to support a24x7x365 NOC for a law enforcement customer in Ashburn, VA. ... any characteristic protected by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1508/ incident - support - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834326889) **Location** _US-VA-Ashburn_ **ID** _2025-1508_… more
- Red River (Chantilly, VA)
- …creation and maintenance of client-specific runbooks, knowledge documentation, and escalation procedures. + Support service transitions, onboarding activities, ... and delivery of new services through planning and governance readiness. ** Incident , Problem, and Escalation Management** + Coordinate with SDM and technical… more
- Signature Aviation (Dulles, VA)
- As an **Assistant General Manager ** , you are a vital member of the base leadership team, helping guide a cross-functional staff in delivering safe, seamless, and ... you'll lead the private aviation terminal in the General Manager 's absence, upholding Signature Aviation's gold standard of service....a resource on guest service matters and as an escalation point for guest inquiries. + Provide onsite business… more
- Microsoft Corporation (Reston, VA)
- Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers ... managers. Proactively escalates highly sensitive issues to senior support escalation managers. **Qualifications** **Required Qualifications:** + Master's… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …rapid escalation and resolution of technical issues. Position Description: The Incident Manager is responsible for overseeing the timely restoration of ... incident response activities across multiple teams. The Incident Manager ensures incidents are managed in...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service ... Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- NANA Regional Corporation (Ashburn, VA)
- …for the on-going improvement of the Incident Management Process. **Qualifications** The Incident Support Manager highly desired qualifications are: + An ... remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- General Dynamics Information Technology (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... **Experience:** 10 + years of related experience **Job Description:** INCIDENT AND INTRUSION SR MANAGER MEANINGFUL WORK...contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- Node.Digital (Arlington, VA)
- …plans, and assist with the restoration of services. Node is seeking a Cyber Incident Manager to support this critical customer mission. Responsibilities: - ... Cyber Incident Manager / Incident ...Node is supporting a US Government customer to provide support for onsite incident response to civilian… more
- ARSIEM (Arlington, VA)
- …have an impact on every client you work with. ARSIEM is looking for a Cyber Incident Manager to support on-site incident response to civilian Government ... fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an… more
- Link Solutions Inc (Adelphi, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. + Must be a US ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring efficient processing of… more
- ARSIEM (Arlington, VA)
- …an impact on every client you work with. ARSIEM is looking for a Cyber Case Manager . This position will support one of our Government clients in Arlington, VA. ... and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government....Responsibilities + Correlating incident data to identify specific trends in reported incidents… more
- ARSIEM (Arlington, VA)
- …an impact on every client you work with. ARSIEM is looking for a Cyber Case Manager . This position will support one of our Government clients in Arlington, VA. ... and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government....on the enterprise + Identifying the cause of an incident and recognizing the key elements to ask external… more
- ARSIEM (Arlington, VA)
- …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
- Nightwing (Arlington, VA)
- …and assist with the restoration of services. Nightwing is seeking a Cyber Incident Manager to support this critical customer mission. **Responsibilities:** ... and commercial markets. Nightwing is supporting a US Government customer to provide support for onsite incident response to civilian Government agencies and… more
- ARSIEM (Arlington, VA)
- …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting ... to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments… more
