- CACI International (Chantilly, VA)
- Integrated Service Center - Incident Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Type of Travel: None * * * CACI is seeking a highly energetic Integrated Service Center - Incident Manager to work in the VA area. Do you enjoy resolving… more
- CACI International (Springfield, VA)
- …Performs trend analysis, incident problem review and recommendations, and reports incident / service status via defined reporting forms, as requested * Checks ... Integrated Operations Shift Supervisor Job Category: Information Technology... Service Level Agreements (SLA) conformance, and other service -related trends * Proactively monitors high priority incident… more
- CACI International (Chantilly, VA)
- …coordinate with Tier 2/3 teams to address complex problems. As part of a globally integrated service center , you'll be expected to interface with government ... (including Windows and Linux). You will be responsible for incident triage, ticket creation in a web-based CRM, initial...delivering mission-focused results. As a key member of the Integrated Service Center , the Frontline… more
- CoreSite (Reston, VA)
- …the cooling system is operating at its highest efficiency + Provide applied mechanical and integrated control expertise for the entire data center + Work as a ... Technician IV Role - The VA1 Facilities and Data Center Technician IV must possess an expert level of...within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and… more
- CoreSite (Reston, VA)
- …of all equipment per established procedures. + Provide day-to-day exceptional customer service and support. + Incident escalation, response, and follow-up report ... documenting and responding to found issues. + Manage building service requests through resolution. + Perform and complete work...in a timely manner. + Provide applied mechanical and integrated control expertise for the entire data center… more
- TekSynap (Washington, DC)
- …track, and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + ... Service Desk Support Services contract. The contract provides and operates an integrated IT Service Desk and IT support services. These services support the… more
- CACI International (Chantilly, VA)
- …as a Service (SAaaS), Integrated Operations (IO), and the Integrated Service Center (ISC) executing the All Spark cross-functional resources, ... required to transition the customer's operations to the commercial-based Integrated ITSM ecosystem model + Collaborate with other support...+ Minimum of 5 years work experience in a Service Desk and/or Network Operations Center (NOC)… more
- CACI International (Forest Heights, MD)
- …complex integrated AV systems. **Responsibilities:** Serve as an on-site Incident Management/Tier II Technical Operations member responsible for incident ... equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.) + Address and… more
- Republic Services (Upper Marlboro, MD)
- **POSITION SUMMARY:** Plans and executes operations at their assigned facility/ service center to ensure all operations are conducted in a safe, compliant, and ... personally or through subordinate supervisors. **PRINCIPLE RESPONSIBILITIES:** + Manage the facility/ service center according to budget by managing expenses,… more
- Republic Services (Upper Marlboro, MD)
- …Response. May require out of town travel. Length of travel will be dependent on service center and on-going projects + Ability to work under adverse conditions ... to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This… more
- American Water (Alexandria, VA)
- …the Customer Communications Manager, the Internal Communications Manager and the Customer Service Center Communications Manager to ensure that materials are ... Manager, the Director of Communications and External Affairs, the Customer Service Center Communications Manager and the entire Corporate Communications… more
- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …applications. You will work as part of a dynamic team to manage service offerings and ticketing, provide troubleshooting experience, and document best practices. You ... assist with maintaining the configuration baseline for workstations. We're looking for a service -focused team member who thrives on the opportunity to help DoD users… more
- SAIC (Adelphi, MD)
- …10, Windows 11, or Microsoft Server 2019, etc.) + Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) ... at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …Operations Rail Transportation, Bus Transportation, Rail Fleet, Bus Fleet, Metro Integrated Command and Communications Center , Metro Transit Police Department, ... a direct impact on building talented teams and delivering service excellence as the region?s trusted way to move...are tracked and mitigated. + Monitors and ensures safety incident investigations are thorough and completed per policy. +… more