- GRAIL (Menlo Park, CA)
- …technology, and healthcare companies. For more information, please visit grail.com . The Provider Experience Lead ( CX Architect) is committed ... (patient, provider , B2B customers, etc.) in both cross-functional and experience -driven initiatives. The CX Architect is curious and persistent about… more
- Coinbase (Sacramento, CA)
- …and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and ... self-service, and optimize support interactions to deliver an effortless experience . The CX Programs team leads strategy,...experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and… more
- Capgemini (San Francisco, CA)
- …**YOUR ROLE** _We are seeking dynamic_ **_Senior Consultants_** _within frog's_ **_Customer Experience ( CX ) Transformation team_** _, which focuses on Customer ... or Marketing, with a strong analytical skill set. This role requires experience in_ **_Marketing, Sales, Customer Service and Commerce,_** _with a proven ability… more
- General Motors (Mountain View, CA)
- …a global scale. **The Role** As a Senior Product Manager responsible for OTA CX Analytics you will lead several transformative initiatives in our analytics ... decisions. This role will close that gap by designing and delivering experience -focused dashboards that provide a holistic, actionable view of how… more
- NBC Universal (Universal City, CA)
- …of channel and program performance across Universal Destinations and Experiences. Guest Experience Champion + Lead Universal Studios Hollywood into the future ... The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that evolve the Universal Studios… more
- Hensel Phelps (Irvine, CA)
- … Cx agency. + A **bachelor's degree** or relevant experience , preferably in Facilities Management, Mechanical, Electrical, construction management, Engineering, ... implementation of Cx progress visual tracking/status tools** + Develop agenda and lead project Cx team meetings communicating the Cx schedule,… more
- Capital One (San Francisco, CA)
- …digital experience over time** **As Sr Director on the CXF team, you will lead the CX Optimization & Governance team, chartered to optimize and maintain a ... Sr Director, Product Management - Customer Experience Foundations Product Management at Capital One is...of business to build prospect experiences and end-to-end journeys.** ** CX Optimization & Governance: This team establishes the strategy… more
- DoorDash (San Francisco, CA)
- …that detect and prevent fraud, account takeovers, and identity abuse-without compromising user experience . Our mission is to preserve trust as we grow into new ... login to ongoing engagement, we're building a secure, seamless experience for millions of Consumers, Dashers, and Merchants every...all DoorDash products and verticals. We're looking for a Lead Product Manager to lead strategy and… more
- Actalent (San Diego, CA)
- …implementation of Cx progress visual tracking/status tools. + Develop agenda and lead project Cx team meetings. + Documentation of MEPF equipment inspections ... in commercial construction with an MEPF/building controls contractor, general contractor, and/or Cx agency. + Bachelor's degree or relevant experience in… more
- PNC (Turlock, CA)
- …this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying Opportunities, Leveraging ... serve. We are all united in delivering the best experience for our customers. We work together each day...opportunity to contribute to the company's success. As a Lead Teller within PNC's Retail Branch organization, you will… more
- Coinbase (Sacramento, CA)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... efficiency, customer satisfaction, and support quality at scale. * *Role*- You'll lead a distributed team of 30+ engineers and managers across North America,… more
- Verint Systems, Inc. (Sacramento, CA)
- …with a strong focus on the customer's ROI - increased capacity and improved CX experience . + Manage and nurture executive customer relationships through ongoing ... brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by...**Principal Duties and Essential Responsibilities:** + Operate as the lead technical SME selling CX automation solutions… more
- Coinbase (Sacramento, CA)
- …interpret data effectively, validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with ... analytics engineering team, you're going to: * *Build and lead the team: *Hire, mentor, and grow a team...of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect… more
- Humana (Sacramento, CA)
- …a call center or healthcare environment. + Strong knowledge of **Genesys Cloud CX ** or similar enterprise telephony platforms. + Experience working with ... roadmap, representing the needs of the overall agent, member, or customer experience . Must be a self-starter who understands digital, customer, and business… more
- The Walt Disney Company (Santa Monica, CA)
- …to our magical experience ?** We are looking for a proactive and data-driven Customer Experience Manager to lead and elevate the experience of sports and ... this role is for you. **What You'll Do:** + Lead and manage relationships with third-party partners as the...and manage relationships with third-party partners as the main CX point of contact. + Monitor performance KPIs, share… more
- GE Vernova (CA)
- **Job Description Summary** The NAM PV and BESS Commissioning Leader will lead the commissioning of many projects sites across NAM on a yearly basis. Total volume of ... units Cx on a yearly basis is between 1500 -...portfolio. In this role you will be utilize your experience or expertise to solve problems, develop and execute… more
- IBM (San Jose, CA)
- …to engage effectively with both technical and non-technical stakeholders. * Ability to lead workshops and provide training to ensure end-users can fully leverage ... * Oracle Cloud Certification (eg, Oracle Cloud Infrastructure, Oracle ERP Cloud, Oracle CX Cloud). * Experience in business transformation and growth strategies… more
- Kyndryl (Sacramento, CA)
- …transformations. + Guide cross-functional consultants to design and implement customer experience ( CX ) transformation strategies. + Drive modernization of ... presentation, and stakeholder management skills with C-Level. + Healthcare industry experience is a strong plus, especially in payer/ provider operations… more
- Hensel Phelps (Irvine, CA)
- …four years related experience and/or training; or equivalent combination of education and experience . + 6+ years Cx experience or comparable technical ... from a bid-build general contractor to a full-service building provider . Our organization is comprised of three lines of...team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service.… more
- Verint Systems, Inc. (Sacramento, CA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX ... reporting like OAC, ORBIT, Cubes. **Principal Duties and Essential Responsibilities:** + Lead and manage a global team (employees and contractors) responsible for… more
