- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Agile Cold Storage (Claymont, DE)
- About the Role: The Operations Lead - Quality Assurance plays a critical role in ensuring that all warehouse operations meet the highest standards of quality ... and efficiency. This position is responsible for overseeing the quality assurance processes, implementing best practices, and ensuring compliance with industry… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Bob's Discount Furniture (Aberdeen, MD)
- Job TitleQuality Assurance Inspector Job OverviewThe Furniture Quality Assurance (QA) Inspector ensures that products manufactured by vendor partners meet ... equipment, materials, process or personnel and report findings to Quality Assurance Group. + Assist in the...Parts and Merchandising to enhance all business functions including Customer Service , Delivery and all aspects of… more
- Cardinal Health (Dover, DE)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Zantech (Aberdeen Proving Ground, MD)
- …long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our ... providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk… more
- CVS Health (Glen Mills, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- CVS Health (Kennett Square, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Wilmington, DE)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Dover, DE)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Kelly Services (West Chester, PA)
- …and durability in harsh marine environments (requirements for fabrication, inspection, quality assurance , installation, and lifecycle support, welding, brazing, ... quality audits to ensure compliance with industry and customer standards. Perform customer contract reviews and...you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to… more
- Pfaudler, Inc. (Avondale, PA)
- …to ensure product quality utilizing lean manufacturing principles: + Assure fabrication quality assurance for our products to ensure they meet the ... fabricated and that our products are developed & manufactured with the appropriate quality to sustain customer loyalty. The candidate will also provide technical… more
- Terumo Medical Corporation (Elkton, MD)
- …science, data science, or mathematics + Three years of technical engineering, quality assurance , or manufacturing support experience required. + Three years ... recommend actions, and take care of implementation when needed + Demonstrated Quality Mindset: process oriented, root cause oriented, customer oriented, sense… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high- quality support team. The successful ... escalation point for complex customer inquiries or complaints. * Regularly review customer interactions for quality assurance and identify areas for… more
- IBM (Newark, DE)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Amazon (Sparrows Point, MD)
- …* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance , Human Resources to develop plans to meet business ... their shifts to maintain the highest levels of safety, quality , attendance, and performance. You will also play a...improvements (Lean process, Kaizen, and/or Six Sigma) - Excellent customer service , communication, and interpersonal skills -… more
- Datavant (Dover, DE)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …+ Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts. + Responsible for ticket assignment for completion. + ... and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO...Responsible for and leading quality control processes, service improvement, performance monitoring,… more
- Highmark Health (Dover, DE)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Sunrise Senior Living (West Chester, PA)
- …** Quality Assurance and Regulatory Compliance** + Strive for excellent quality care and service delivery and institute and ensure corrective action in ... team member relations and recognition, communication, family services, resident well-being, quality assurance , and regulatory compliance. Additionally, a key… more