- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- GovCIO (Dover, DE)
- …Windows and Mac OS, Networking basics + Remote desktop tools, Incident management software, Technical documentation, Customer service , Leadership, ... is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely...and peripheral issues, while maintaining high standards of customer service and efficient team performance. This position is within… more