- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Kelly Services (New Haven, CT)
- …Shift: 7:00am-3:30pm OR 8:30am-5:00pm Employment Type: Contract to Hire Summary: The Quality Assurance /Production Associate holds a dual role, supporting both ... the Quality Assurance (QA) and Production teams to...smoothly. In QA, you'll manage company training records, review customer complaints, and assist with initiating or reviewing change… more
- Cardinal Health (Hartford, CT)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- LATICRETE International (Bethany, CT)
- …position supports the Customer Experience (CX) groups (Technical Services, Customer Service , Digital Education and Quality Assurance ) as well as the ... improvements. + Participate in the investigation and settlement of customer service and product complaints diplomatically and...collateral. + Represent CX in management meetings and ISO quality system reviews and audits as well as ISO… more
- CVS Health (Cheshire, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Aquarion Water Company (Monroe, CT)
- …Principal Responsibilities + Coordinate with Water Quality Management Team on water quality management, compliance, and customer service issues for all ... and New Hampshire systems as requested. He/She supports the Customer Service and Laboratory Services functions of...monitoring plans. + Responsible for sample site selection and quality assurance of sample sites in all… more
- CVS Health (Cheshire, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Guilford, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Hartford, CT)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Ensign-Bickford Aerospace and Defense (Simsbury, CT)
- …in IPTs, FMEAs, new product development, and product failure investigations + Host customer quality audits and participates in internal quality audits. ... Develop, modify, coordinate and document the implementation, evaluation and maintenance of quality assurance programs and systems + Maintain product First… more
- IBM (Southbury, CT)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Masonicare (Rocky Hill, CT)
- …within the Food Service department, the Assistant Manager assumes responsibility for quality assurance and customer service excellence within the ... train and develop team members to prioritize resident needs and exercise customer service excellence in a professional setting. + Conduct pre-shift meetings with… more
- Aaron's Inc (New Britain, CT)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Datavant (Hartford, CT)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Hartford, CT)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- CVS Health (Hartford, CT)
- …objective of this role is End-to-End ownership of one of our Aetna Tech NextGen customer service applications and to be the custodian of product quality . ... identifying issues? Do you have the drive to exceed customer expectations, then read on! The mission of the...This includes defining the overall quality assurance strategy, including automation strategies, test methodologies, tools, and… more
- Oracle (Hartford, CT)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Oracle (Hartford, CT)
- … Assurance :** Guide end-of-life (EOL) strategies, ensuring thorough quality assurance reviews with Engineering and oversight of service development needs ... mission-critical infrastructure environments. + Strong understanding of risk management, quality assurance , and end-of-life asset strategies. **Responsibilities**… more
- Oracle (Hartford, CT)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more