- Humana (Richmond, VA)
- …stakeholders for informed decision-making. + Document vendor issues and maintain comprehensive resolution tracking and reporting. **_This role description in no ... with the ability to present complex information to stakeholders + Excellent problem -solving and conflict resolution skills with detailed-oriented approach +… more
- Bank of America (Richmond, VA)
- …service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution . You will work in a team ... + Research and resolve system defects, lead root cause analysis , and drive permanent resolution + Ensure...prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring… more
- GE Aerospace (Glen Allen, VA)
- …tasks. + Assist with fault analysis , malfunction reports, and maintenance problem resolution while maintaining a focus on system safety. + Review ... work scope reviews, maintenance scheduling, data recording, and hardware tracking . + Apply FLIGHT DECK operating model principles to...Apply FLIGHT DECK operating model principles to root cause analysis , issue resolution , and trend analysis… more
- CVS Health (Richmond, VA)
- …solutions. + Gathers requirements, business process optimization, fit-gap analysis , functional design, configuration and testing. Creates necessary documentation ... solutions and creating appropriate timelines. + Responsible for fit-gap analysis , functional design, configuring the application, user acceptance testing and… more
- Iron Mountain (Richmond, VA)
- …business teams and EIT Product teams. **Portfolio and Performance** + Oversee tracking , analysis , and reporting of the integrated business unit/functional ... facilitate, negotiate, and influence for successful outcomes. + Strong conflict resolution and negotiation skills, superior analytical and problem -solving… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …operational issues, including addressing questions, investigating discrepancies, and driving resolution with pharmacy partners. + Monitor and maintain operational ... workflows to enhance the overall customer experience. **Issue Investigation & Resolution :** + Take ownership of investigating operational issues and work with… more
- Cardinal Health (Richmond, VA)
- …management levels + Interactions normally involve information exchange and basic problem resolution **_Qualifications_** + 4-8 years of experience, preferred ... for managing legal review, policy compliance, contract retention and administrative tracking of all various managed care payors. Advances company payor strategy… more
- Truist (Richmond, VA)
- …time. 1. Performs problem tracking , diagnosis and root-cause analysis , replication, troubleshooting, and resolution for complex issues. In this capacity, ... incidents. 5. Has occasional contact with end-users. 6. Communicates status of issue resolution to internal customers. 7. May engage and manage outside vendors. 8.… more
- Truist (Richmond, VA)
- …time. + Performs problem tracking , diagnosis and root-cause analysis , replication, troubleshooting, and resolution for complex issues. In this capacity, ... incidents. + Has occasional contact with end-users. + Communicates status of issue resolution to internal customers. + May engage and manage outside vendors. +… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases + Consulting with users to ... and resolving problems in response to customer reported incidents + Planning and analysis of work processes + Researching and reporting trends and patterns of… more
- Lilly (Richmond, VA)
- …investigations and change controls (initial notification and consult) + Support onsite resolution of product related issues. + Ensure compliance to data integrity ... on observations and interactions on the floor. + Metrics tracking + Assist in gathering data to complete Site...to resolve product related issues. + Create Certificates of Analysis or other similar documentation for internal and external… more
- Sharecare (Richmond, VA)
- …restore customer satisfaction and partner with other teams as needed. + Perform problem analysis , problem determination and recommended resolutions to the ... screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain… more
- FranklinCovey (Richmond, VA)
- …growth, and industry trends to both internal stakeholders and clients. + ** Problem Resolution :** Address client concerns promptly and effectively, ensuring ... with their needs. + **Account Monitoring:** Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive… more
- Verint Systems, Inc. (Richmond, VA)
- …other members of the Verint organization (sales, services, R&D, etc.) as necessary during problem resolution . + Follow and maintain all standards for tracking ... The role determines the best course of action to resolve the problem or inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with… more
- Mentor Technical Group (Petersburg, VA)
- …efficient and effective maintenance and reliability techniques. + Apply problem solving skills by leading equipment failures, troubleshooting, demonstrating RCA ... lead investigator proficiency and guide operations personnel in the resolution of process issues. + Provide customer consultation and...that all necessary items are identified on the proper tracking systems, and make sure that items are completed… more
- Intermountain Health (Richmond, VA)
- …prioritize and execute tasks in a high- pressure environment. + Demonstrated strong analysis , problem resolution , judgment and decision-making skills. + ... applications, internet and e-mail and scheduling applications, as well as computerized tracking systems. + Experience in a role requiring effective verbal, written… more
- Truist (Richmond, VA)
- …to time. 1. Performs problem tracking , diagnosis and root-cause analysis , replication, troubleshooting, and resolution for highly complex issues. 2. In ... this capacity, oversees others who perform programming and debugging activities. 3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 4. Provides technical consultation on extremely challenging or unusual… more
- Truist (Richmond, VA)
- …to time. 1. Performs problem tracking , diagnosis and root-cause analysis , replication, troubleshooting, and resolution for highly complex issues. 2. In ... this capacity, oversees others who perform programming and debugging activities. 3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 4. Provides technical consultation on extremely challenging or unusual… more
- Pearl Interactive Network (Richmond, VA)
- …user guidelines. + Manage and improve center performance through performance monitoring, problem resolution , system audits, and quality assurance measures. + Aid ... resources department. + Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. + Establish a high… more