- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Amentum (Washington, DC)
- …+ At least 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software + ... Amentum is seeking a ** Tier 3 IT Support Technician** to join our...Utilize ServiceNow to create, update, and close incident and service requests + Assist with configuration and support for… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... + Junos Pulse + NetScreen VPN + BMC Remedy 7. 5 or 8. 1 employing Incident Management (IM),...1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service… more
- US Marine Corps (Arlington, VA)
- …services to children under 18 years of age will be subject to a favorable Tier 1 Childcare (CNACI) investigation and complete a State Criminal History Repository ... Serve as the Program Manager of the installation's full service FAP. Responsible for the execution of the Marine...(IRC), be subject to the additional requirements of the Tier 1 Childcare check (CNACI) and the… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... may be substituted for a bachelor's degree. + Five ( 5 ) years' experience as a SA in programs and...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- General Dynamics Information Technology (Vienna, VA)
- …status, ensuring devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, ... Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- Belay Technologies (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... from an accredited college or university is required. Five ( 5 ) years of additional system administration experience may be...of configuration and operation of IT systems + Provides Tier 1 (Help Desk) problem identification, diagnosis… more
- Synergy ECP (Columbia, MD)
- …Administrator Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Description Level 1 System Administrator Provides support for implementation, ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- Synergy ECP (Columbia, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems +… more
- Oracle (Washington, DC)
- …management tasks. + Deploy, set up, and maintain testing environments. + Provide Tier III and other support per service request, complete cyber validation ... with the focus on excellence. Oracle's Federal Operations Production Service System Administrators provide system implementation, support, monitoring, and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis...may be substituted for a bachelor's degree. + Five ( 5 ) years experience as a SA in programs and… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution… more
- CoreSite (Reston, VA)
- …regulatory compliance of the data center. We are currently hiring for the Day Shift: 9:00am- 5 :00pm Monday-Friday. A Tier 1 technician will learn and gain ... fire watch, safety, trouble shooting, causality response, and customer service . A Tier 1 technician...which includes an attractive matching company contribution with a 5 % company match + Discretionary annual bonus and equity… more
- SAIC (Washington, DC)
- …internal staff. + As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of ... with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service … more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- DCCA (Annapolis Junction, MD)
- …MD Job Code 2195 # of Openings 1 Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2195) DCCA is a veteran-owned ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification,… more
- Belay Technologies (Annapolis Junction, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... an accredited college or university is required. + Five ( 5 ) years of additional system administration experience may be...and heading up the Global searches system. + Provide Tier 1 (Help Desk) and Tier… more