- TekSynap (Silver Spring, MD)
- …a Public Trust **Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team ... Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory: Experience with… more
- Koniag Government Services (Washington, DC)
- …DC. **The ideal Tier 3 System Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the current print server and ... Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in… more
- NANA Regional Corporation (Arlington, VA)
- …training. ** Help Desk Support:** + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. +… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II **...to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving complex ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II ** for... I, such as surges in high call volume, Tier II resource may be partially or… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38371 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...+ 3+ years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...Manual 8570.01-M at the Information Assurance Technical **(IAT) Level II ** role. + Security Clearance Level: TS/SCI clearance and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support. They will provide phone ... of support + Receive, triage and route tickets to Tier 2 Help Desk according...DoD 8570.01-M with a minimum certification of IAT Level II ** The Level 3 Help Desk… more
- Koniag Government Services (Washington, DC)
- …Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance...managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This ... be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on...more complex problems. + Provide initial point of contact ( Tier 1 support) for users experiencing hardware, software, and… more
- TekSynap (Arlington, VA)
- …Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and ... desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.… more
- General Dynamics Information Technology (Washington, DC)
- …+ Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ), + Interface and integration management. + Update system ... and approval by the government. + Document status on tasks daily. + Provide Tier II support as required + Other duties as assigned. + Interacting with the end… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. There will be Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Systems Administrator II Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) *ACS Description Athenix...of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Mb Solutions, Inc. (Washington, DC)
- …client/server/storage/network devices, mobile devices, etc. + Shall provide Tier I ( Help Desk ) and II (advanced troubleshooting) problem identification, ... diagnosis and resolution of problem. + Shall provide support for the escalation and communication of status to agency management and internal customers. + Shall provide support for the tracking system and hardware problems and remains involved in the… more
- CACI International (Laurel, MD)
- …in accessing and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems ... for implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems… more
- ManTech (Laurel, MD)
- …analyze user's requirements and high-level system architectures to develop system requirements + Provide Tier 1( Help Desk ) and Tier 2/3 (Escalation) ... troubleshooting in a Linux Red Hat environment + IAT II certification (DOD 8140 required within 60 days of...and deliver workstations from inside the office to customer's desk . The person in this position must be able… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III… more