- Microsoft Corporation (Redmond, WA)
- …that is advancing customer voice programs across ODSP & Copilot Agents. As a ** Senior Customer Experience Program Manager** , you will lead gathering ... (AI) era. + Communicate and present customer program status, insights, and recommendations to senior ...management, analytics, or customer feedback and intelligence program management + OR equivalent experience +… more
- Nordstrom (Seattle, WA)
- …for driving the execution of technology programs and projects within the Customer Experience Platform (CXP) Organization from inception through delivery, ... considered for multiple TPM opportunities with Nordstrom CXP. The Senior Technical Program Manager at Nordstrom is... experience required. + 5+ years of professional experience in program or project management within… more
- Amazon (Bellevue, WA)
- …engineering teams, who together manage the lifecycle of returned and damaged products. The Return Customer Experience (RCX) team is a part of the WW Returns & ... Manager, you will own the programs associated with post-purchase customer experience to help customers maximize product...a purchase decision. Basic Qualifications - 6+ years of program or project management experience - … more
- Amazon (Seattle, WA)
- …multi-million dollar businesses and reporting to senior leadership - Experience in technical program management working directly with software engineering ... more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our...is searching for a passionate, driven, and talented technical program manager to plan customer capacity within… more
- Amazon (Bellevue, WA)
- …Amazon Delivery's Customer Experiences team (ADX CX) is seeking a Senior Design Program Manager to architect the operational backbone that enables ... and oversee releases About the team The Amazon Delivery's Customer Experience team (ADX CX) team is...of human-centered design process - 5+ years of design program management experience Preferred Qualifications - Knowledge… more
- Amazon (Redmond, WA)
- …- Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints - Maximize business benefit while delivering ... products that aim to connect the physical and digital customer journey. Basic Qualifications - 5+ years of technical...Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of… more
- Amazon (Bellevue, WA)
- Description As a Senior Program Manager for Amazon Inbound Transportation's Shipper Experience (AIT-SX) team, you will lead strategic initiatives to enhance ... sizes. Our team is passionate about delivering a best-in-class transportation experience through technology-driven solutions and customer -centric design. We… more
- Amazon (Seattle, WA)
- …defect identification to enable more reliable downstream defect resolution that drives customer experience improvements throughout the consumer business. We work ... or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - … more
- Amazon (Seattle, WA)
- …account for all book sales so that they are paid correctly. As a Senior Technical Program Manager, You will closely work with product managers, software ... ably supported by a team of engineers, product manager, program manager and senior leaders. There will...Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of… more
- Amazon (Seattle, WA)
- …seeking a Senior Customer Success Manager to shape the future of the program . The Senior Customer Success Manager drives business growth for some of ... services, and delivering a positive experience with our program . The key responsibilities of a Senior Customer Success Manager include but are not… more
- Amazon (Bellevue, WA)
- …the Amazon Last Mile Branded Fleet. This position requires experience in project/ program management. The Senior Program Manager will have experience ... Description Amazon is looking for a Senior Program Manager with a strong...program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need… more
- Amazon (Seattle, WA)
- …leaders and key cross-functional partners, Make prioritization and trade-off decisions balancing customer experience , Brand experience , and business value, ... for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses...of internal processes. Basic Qualifications - 5+ years of program or project management experience - … more
- Amazon (Seattle, WA)
- …customer success for Amazon's fastest-growing smart property platform? We're seeking a Senior Program Manager to establish and own dedicated deployment ... management for Alexa Smart Properties enterprise customers. As a Senior Program Manager for Alexa Enterprise Support,...challenge is different. Basic Qualifications - 5+ years of program or project management experience - … more
- Amazon (Bellevue, WA)
- Description NA Last Mile PMO is looking for a highly proficient and motivated Senior Program Manager to drive operational plans, long-term strategy, high volume ... events planning and PMO workstreams closely partnering with cross-functional teams. The Senior Program Manager will play a pivotal role in leading strategic… more
- Amazon (Seattle, WA)
- …you interested in innovating and influencing to improve the WW seller contact experience ? Do you strive to create customer -centric solutions that drive ... across Amazon teams and collectively improve the seller support experience . As a Sr. Program Manager, you...Your work will involve a blend of change management, program management, PMO, and voice of the customer… more
- Amazon (Seattle, WA)
- …team, and is passionate about building simple but elegant solutions that raise the customer experience bar. We're looking for someone to define and deliver the ... the social media contact handling strategy. - Define the customer problem, the experience they need, and...develop others. A day in the life As a Senior Product Manager within Customer Service -… more
- Amazon (Seattle, WA)
- …licensed content available in more than 200 countries and territories worldwide. As a Senior Technical Program Manager you will lead large and complex programs ... somebody who enjoys working on complex software systems, is customer -centric, and feels strongly about connecting customer ...Basic Qualifications - 5+ years of technical product or program management experience - 3+ years of… more
- Amazon (Seattle, WA)
- …mobile experience . Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering ... on their favorite Android and iOS devices. As a Senior TPM on Amazon's Mobile Shopping Foundations team, you... experience - 3+ years of software development experience - 5+ years of technical program … more
- Amazon (Seattle, WA)
- …associates to efficiently adjudicate decisions where we need to step in! Because of the customer experience & financial impact of this product, as well as the ... Policy and Legal partners to navigate regulatory requirements while implementing customer experience improvements. Collaborate with Trust and Marketing teams… more
- Amazon (Seattle, WA)
- …WW strategies and initiatives focused on reducing FBA returns to protect the customer experience , helping sellers to reduce returns enable seller success by ... cost to serve. The team is seeking an experienced Senior Program Management leader to define the...initiatives focused on reducing FBA returns to protect the customer experience , helping sellers to reduce returns… more