- Adrian L. Merton Incorporated (Capitol Heights, MD)
- …efficiently and safely. They also perform installations of new systems and provide technical support to clients. nstallation: Installing new HVAC systems: . This ... calls to fix system failures quickly and efficiently. Other Responsibilities: Providing customer service : . Explaining maintenance procedures to clients and… more
- Biolife Plasma Services (Riverdale, MD)
- …complete and accurate records, in accordance with cGMP. ACCOUNTABILITIES Provide exceptional customer service to internal and external customers (5%) Perform all ... for escalated donor/employee concerns (internal) Interaction Responsible for providing exceptional customer service to donors (external) and fellow employees… more
- ABM Industries (Dundalk, MD)
- …skill sets applicable to a range of systems, maintenance programs, and engines. Customer service experience. Technical Skills Required: Advanced knowledge of ... and mechanical and electrical systems. The Lead Engineer will also respond to customer requests, submit and close work orders as necessary, and perform other duties… more
- Pearson (Annapolis, MD)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- TEKsystems (Odenton, MD)
- …IAT Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, ... the client/server/storage/network/print devices, and mobile devices. -Provides polite and friendly customer service -Attempts to resolve as many incidents during… more
- Philips (Baltimore, MD)
- …High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support , Customer Service Management or ... Administrator, CPHIMS/ CAHIMS certification. + 2+ years of experience in Technical Support , Customer Support , Electronics, Information Technology or… more
- SMX (Annapolis, MD)
- …to lead and coordinate dispersed field teams + Excellent troubleshooting, technical support , and customer service skills + Familiarity with government ... challenges and recommend improvements to optimize sustainment and support services + Support customer site visits, technical meetings, and status updates… more
- Wolters Kluwer (Hagerstown, MD)
- …technical service role or equivalent education **Experience:** + Knowledge of technical customer service processes + Excellent verbal and written ... will enhance the customer experience by addressing technical issues and providing support . Your role...ET - 5:00pm. You will report to the Manager, Customer Service Operations. **RESPONSIBILITIES** + Receive, evaluate,… more
- NCR VOYIX (Annapolis, MD)
- …Education: Associate degree in technical field with 3 years of technical support and customer service experience in a technology related position, or ... a high school diploma and 5 years of technical support and customer service in a technology related position. Technical Skills: Functional knowledge… more
- Confluent (Annapolis, MD)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- CAI (Annapolis, MD)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Tennant Company (Baltimore, MD)
- …+ Collaborate with internal partners such as sales, customer service , technical assistance, field service support , and other technicians to create ... creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service , and support functions across the globe, your journey at Tennant… more
- Rogers Corporation (Annapolis, MD)
- … customer support experience. Working with sales, customer service , and quality departments, this position utilizes technical acumen and interpersonal ... Technical Service Engineer Location: Remote, US...to 50% travel required. **Essential Functions:** + Provide timely technical support and troubleshooting guidance to help… more
- Amazon (Columbia, MD)
- …for which they perform AWS work. Key job responsibilities - Lead a team of support engineers who field technical support inquiries from customers. - Complete ... around the world. - Work directly with Amazon Web Service engineers to ensure that customer issues...both qualitative and quantitative. - 1-3 years of direct customer support experience. Able to make connections… more
- ITW (Baltimore, MD)
- **Job Description:** The Technical Support Supervisor position is responsible for supporting the field service technician teams by troubleshooting ... **Education and Work Experience** + Bachelor's degree in Engineering, Technical Support , or a related field, or...and troubleshooting guides. + Experience in manufacturing, engineering, or customer service is a plus. + Prior… more
- iCIMS (Annapolis, MD)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …delivering exceptional customer experiences. Reporting to the Senior Director of Technical Service , the Senior Manager will collaborate closely with ... a **maker of possible** with us. The Senior Manager, Technical Service Excellence is responsible for leading...teams to foster a culture of operational excellence and customer -centricity. This individual will be a key driver of… more
- Teleperformance USA (MD)
- **Category :** ** Customer Service / Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **As a Technical Support Representative, you will be responsible for finding innovative ways to… more
- Brivo (Bethesda, MD)
- Summary The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as ... needs for additions and/or enhancements to the product and/or service + Record customer interactions and resolutions...system Qualifications + 3+ years of experience in a technical support call center supporting hardware/firmware and… more
- Alaka'ina Foundation Family of Companies (Frederick, MD)
- …Companies (FOCs) has a potential need for a Virology Immunology Lead Technical Support to support our government customer located in Fort Detrick, ... Virology Immunology Lead Technical Support Location MD - Frederick...Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees… more
