- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT Assistant...of all MDTA mobile devices; and + Assist the IT Assistant Director of Customer Support in planning, ... an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile...and MDTA. This position will report directly to the IT Assistant Director, Customer Support . The current… more
- TEKsystems (Odenton, MD)
- …/ IAT Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, Help ... and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May...or problem escalation to Tier II/Tier III admins. -Provide support for implementation, troubleshooting and maintenance of IT… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate ... Service Desk Incident Manager Clearance Required:...Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk ...Experience: Minimum of 5 years in IT support or help desk operations * Education:… more
- CACI International (Forest Heights, MD)
- …CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you will provide mid-level ... Service Desk Analyst Job Category: Information... Service Desk Analyst Job Category: Information Technology Time Type:...etiquette in responding to customer calls or inquiries for service and support * Demonstrate strong attention… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance Required: Active...3 to 5 years in IT support or related help desk environments * Education: High… more
- Montage Marketing Group (MD)
- …Experience leading help desk , support desk , or other customer service call center or IT support environments required. + Experience leading ... main escalation agent for challenging customer inquiries. + Hold support desk agents accountable for delivering exceptional customer service in the timely… more
- SAIC (Adelphi, MD)
- … improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, server, mainframe applications, ... to join the **Army Research Laboratory (ARL) Information Technology ( IT ) Modernization** program and support the full...ten (10+) years of relevant experience working in an IT or Service Desk environment… more
- CAI (Annapolis, MD)
- …Portuguese speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Cayuse Holdings (Annapolis, MD)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Experience in a technology support organization. + ... **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
- Link Solutions Inc (Adelphi, MD)
- … requests and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and ... service level agreements (SLAs) are met and support compliance requirements for DoD IT environments....five (5+) years of relevant experience working in an IT or Service Desk environment.… more
- Leidos (Gaithersburg, MD)
- …here required:** ServiceNow, Confluence, Microsoft Office 365 **Key Responsibilities:** + Resolving incoming service desk IT tickets remotely via email and ... to fill the following roles, contingent upon contract award. Service Desk roles - Journeyman, Junior and...environment with multiple partners operating in 2nd and 3rd support tiers. + Make recommendations to optimize IT… more
- SAIC (Aberdeen, MD)
- …have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment + BA/BS degree in Computer Science, ... **Description** SAIC is seeking a ** Service Desk Technician** to join the...to join the Army Research Laboratory (ARL) Information Technology ( IT ) Modernization program and support the full… more
- SAIC (Adelphi, MD)
- …have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment **CLEARANCE REQUIREMENT:** + Must have an ... **Description** SAIC is seeking ** Service Desk Technician** to join the...to join the **Army Research Laboratory (ARL) Information Technology ( IT ) Modernization** program and support the full… more
- Link Solutions Inc (Adelphi, MD)
- …processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, mainframe applications, ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Montage Marketing Group (MD)
- …of customer inquiries, resolving any knowledge-related questions, and referring grant applicants to the IT service desk for any technical issues. Adhering to ... to obtain Public Trust Responsibilities Help Desk Service Delivery + Serve as the first-line support...purposes. + Identify and escalate tickets that require specialized support to the appropriate Lead or internal IT… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support ...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Diploma. + Must have at least five (5) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving… more
- CompuCom (Annapolis, MD)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more