- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- TekSynap (Fort Detrick, MD)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Link Solutions Inc (Frederick, MD)
- …solutions if the problem cannot be resolved within an appropriate timeframe. + Provide on- call support outside of core work hours for unscheduled events or ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Brivo (Bethesda, MD)
- …a case management system Qualifications + 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- NTT America, Inc. (Annapolis, MD)
- …willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support . + Must be available by cell phone for availability ... center projects. **REQUIRED EXPERIENCE** Three years in a data center environment managing projects/operations of a Tier 3 data center . + 2 years Data … more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...IT-related field. + Have 2+ years' experience in a call center environment and using system management… more
- Eliassen Group (Annapolis, MD)
- …schedules and perform Windows patch rollouts with minimal downtime. . Participate in a Tier 2-3 24/7 on- call rotation for critical systems with fast, effective ... *100% Remote* Seeking a skilled and proactive DevOps / Systems Engineer to support and enhance our development, QA, and production infrastructure. This role plays a… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. + Create , maintain, and modify ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...field. + Have 2+ years ' experience in a call center environment and using system management… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... ASM Research provides services in support of the Military OneSource Program for military...locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- General Dynamics Information Technology (Camp Springs, MD)
- …with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks + Overcoming challenges of ... and Skills** + Experience with any DHS agencies or entities + Experience using ServiceNow in a Tier 1 - 4 support role **GDIT IS YOUR PLACE** : * 401K with… more
- Insight Global (Middle River, MD)
- …documentation. Implement and manage system backups and disaster recovery solutions. Provide tier 2/3 support for escalated technical issues and participate in ... maintenance, and reliable operation of our network infrastructure, servers, and data center environments. This role requires a deep understanding of both Windows and… more
- CACI International (Forest Heights, MD)
- …timely manner. + Handle incoming technical escalations from Service Desk, Network Operations Security Center , Tier II, and other support teams. + Document, ... Group Policy, SCCM, virtual servers, VMware, and Azure including support of AD migration of accounts and objects. +...6am - 2pm or 10am - 6pm + Work on- call rotation to respond to incident escalations + Expert… more
- Leidos (Annapolis Junction, MD)
- …Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support , Parental Paid Leave, and much more. **Join us and make a ... Operations Team, + Trouble ticket synchronization between the Customer Operations center ticketing system and the Leidos engineering tools, and providing daily… more
- Aspen Dental (Glen Burnie, MD)
- …allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center , learning and development, plus so much more *Source: ADA Health ... the Practice Ownership Program + A cutting-edge surgical training center to expand your scope of practice + A...and flexibility to own your practice, backed by the support and resources of a nationwide network of experts.… more
- Banfield Pet Hospital (Waldorf, MD)
- …is required. + Minimum of one year of relevant customer service and/or call center experience is required. + Excellent communication skills. + Ability ... assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. Description - External Essential… more
- Perdue Farms, Inc. (Salisbury, MD)
- …asset to the user community. In addition, provides twenty-four hour/day, seven days/week on- call support of assigned systems. + Provide advanced level technical ... develop configuration of final solution. + Crosstrain to provide Tier 1 support for other areas in...S4/HANA; SAP TMS + Working knowledge of HP Quality Center Management Suite. + Working knowledge of JDA for… more