- Pearson (Boston, MA)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- Pegasystems (Waltham, MA)
- …in partnership with various stakeholders such as Customer Success, Service Assurance, Technical Support , Software Engineering, and Infrastructure. ... production. **Who You Are:** Director of Technical Support is a technical customer ...experience, with 5+ years in a leadership role, driving customer service and success in a … more
- Philips (Cambridge, MA)
- …High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support , Customer Service Management or ... Administrator, CPHIMS/ CAHIMS certification. + 2+ years of experience in Technical Support , Customer Support , Electronics, Information Technology or… more
- SMX (Boston, MA)
- …to lead and coordinate dispersed field teams + Excellent troubleshooting, technical support , and customer service skills + Familiarity with government ... challenges and recommend improvements to optimize sustainment and support services + Support customer site visits, technical meetings, and status updates… more
- State of Massachusetts (Boston, MA)
- …will also be responsible for managing Procurement Support , including delivering strong customer service through technical assistance and support . ... management, project planning, or education. * Familiarity with learning management and customer service software. *Salary Range*: $125,000 to $135,000 *Other… more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Evolv Technology (Waltham, MA)
- …Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. + Maintain comprehensive records of ... Technical Support EngineerThe Elevator Pitch Evolv...trust-based relationships with customers. + Feedback and Improvement: Gather customer feedback to improve product functionality and service… more
- CAI (Boston, MA)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Amazon (Boston, MA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Amazon Q Business features and capabilities * Translate product capabilities into service offerings, delivery methodologies, and technical solutions that address… more
- Ferguson Enterprises, LLC. (Newton, MA)
- …+ Maintain daily call log of customer interactions + Provide outside field service customer support on job sites + Develop and maintain relationships ... years of Technical HVAC Experience. Either in Service , Install or Technical Support ...the jobsite + Be able to provide top notch customer service + Strong proficiency with computer… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- Amazon (Boston, MA)
- …maximize the value and benefits of AWS services and Generative AI solutions. As a Technical Account Managers (TAM) in AWS Enterprise Support , you will play a ... offers you the opportunity to serve as the primary technical advisor and 'voice of the customer '...on the entire journey of AWS services and the customer 's architecture. This support extends to addressing… more
- Rogers Corporation (Boston, MA)
- … customer support experience. Working with sales, customer service , and quality departments, this position utilizes technical acumen and interpersonal ... Technical Service Engineer Location: Remote, US...to 50% travel required. **Essential Functions:** + Provide timely technical support and troubleshooting guidance to help… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- iCIMS (Boston, MA)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- Rocket Software (Boston, MA)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership ... team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep...work + Strong communication and problem-solving skills + Strong customer service skills in interacting with both… more
- Robert Half Technology (Acton, MA)
- Description We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. ... As a Technical Support Specialist, you will be the...incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and… more
- Actalent (Norwood, MA)
- Job Title: Avionics Tech Support Job Description Provide exceptional technical support to customers, aircraft operators, and manufacturers worldwide for ... seamless communication with customers and operators. Responsibilities + Provide technical support for DES systems and Oil...or equivalent. + 5+ years of experience in aerospace customer service or maintenance. + Proven ability… more
- Fox Rothschild LLP (Boston, MA)
- **Description** As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail ... effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note...Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm… more
- Abbott (Boston, MA)
- …in a timely and effective manner. + Provide immediate feedback to Customer Service Organization, Global Service Support , and others regarding NPL field ... designed to improve customer self-sufficiency. + Provides technical phone and on-site support to proactively...on teams or major projects. Leadership shared with Field Service , Customer Support Center, or… more