- Pearson (Lansing, MI)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- Concentrix (Lansing, MI)
- Job Title: Technical Support / Customer Service Representative (Remote) Job Description **JOB DESCRIPTION** The Technical Support / Customer ... for Career Growth** " awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place… more
- Insight Global (Auburn Hills, MI)
- …terminology and components o Hands on Experience: mechanic or technician o Customer Service : customer support , technical support , store manager, ... Job Description Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle...ability to think on their feet and respond to customer calls based on knowledge and experience without having… more
- Tennant Company (Grand Rapids, MI)
- …+ Collaborate with internal partners such as sales, customer service , technical assistance, field service support , and other technicians to ... creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service , and support functions across the globe, your journey at Tennant… more
- Concentrix (Lansing, MI)
- …and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as...Agent (Remote) role include: + 1 + years of customer service experience + Active resident license… more
- SMX (Lansing, MI)
- …to lead and coordinate dispersed field teams + Excellent troubleshooting, technical support , and customer service skills + Familiarity with government ... challenges and recommend improvements to optimize sustainment and support services + Support customer site visits, technical meetings, and status updates… more
- Parker Hannifin Corporation (Otsego, MI)
- …science or engineering discipline, preferred. + Minimum 2 - 3 years of experience in technical service , customer support , or sales capacity. + Excellent ... Interacts with manufacturing, engineering, accounting and customer service personnel as well as other technical support and technical service… more
- Confluent (Lansing, MI)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- CAI (Lansing, MI)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- BASF (Southfield, MI)
- …quality/performance specifications, and supports new product/application development. The Technical Service Manager (TSM) will manage and support the on-site ... **Now hiring! OEM Technical Service Manager** **Southfield, MI Hybrid**...site service organization. S/he will develop and support customer relationships. **What you'll do:** +… more
- Stryker (Portage, MI)
- …consistently in line with best practices. + **Contribute ideas and feedback** to improve customer support processes and elevate service quality. + **Work ... 10:30am - 7pm est . + **Provide exceptional phone support ** to customers, sales representatives, and field service...or equivalent + 2 years of professional experience in technical troubleshooting or customer support ,… more
- Ford Motor Company (Livonia, MI)
- …smart mobility technologies, and more! **What you'll be able to do:** Fleet and Customer Usage Technical Specialist - positions offered by Ford Motor Company ... all the way back to the Design, Manufacturing, and Service of our products. Perform technical data...traditional and new/modern methods, to help reliability engineers understand customer usage profiles in support of reliability… more
- iCIMS (Lansing, MI)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- Teleperformance USA (MI)
- **Category :** ** Customer Service / Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **As a Technical Support Representative, you will be responsible for finding innovative ways to… more
- FANUC America Corporation (Rochester Hills, MI)
- …invite you to apply today! We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application ... products, and cell automation. The ideal candidate is a customer -focused, problem-solver with a " service first" mindset...equipment used for integrator training and tradeshows + Provide technical support at tradeshows across the US… more
- Rocket Software (Lansing, MI)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership ... team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep...work + Strong communication and problem-solving skills + Strong customer service skills in interacting with both… more
- Peckham, Inc. (Lansing, MI)
- …so we can gain a complete view of your experiences* Peckham Inc. - Technical Support Desk Quality Assurance Supervisor POSITION SUMMARY The Contact Center ... Solutions Technical Support Desk Quality Supervisor is responsible...Assists in maintaining organization wide quality standards. + Take customer phone calls if needed and submit associated tickets… more
- MSC Industrial Supply Co. (Southfield, MI)
- …are not working and there are gaps within the process. + Develops and edits customer and technical support knowledge base documentation. + Work closely with ... such as VMI, CMI and Vending Solutions. + Provide technical support for corporate provided mobile devices...and TeamViewer, remote desktop connection - **SKILLS:** + Superior customer service focus + Technical … more
- SHI (Lansing, MI)
- …customers in Managed Services + Service desk or other related technical support experience + Foundational, Associate, and Advanced certifications in related ... of the SHI Complete platforms and acts as the customer 's primary point of contact for all non- support...customer and market demands **Required Skills** + Excellent customer service and conflict resolution skills +… more
- Ford Motor Company (Allen Park, MI)
- …Are you ready to change the way the world moves? As part of the Ford Customer Service Division (FCSD) strategy to reimagine the dealer support model, ... standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians....**What you'll do ** Dealer Requests + Manage Dealer Technical Service Requests (multi-channel) for complex vehicle… more