- Wells Fargo (Irving, TX)
- …This person will build the conversational experience for our new Wells Fargo Voice Self - Service platform, using the latest AI techniques including Google ... contact center experiences + Proven use cases that include the creation of self - service voice flows including complex product and customer needs + Experience… more
- Molina Healthcare (Dallas, TX)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self - service , first contact resolution (FCR), and customer satisfaction. **Operations, ... engagement ecosystem. This role oversees cloud-based technologies that power voice , video, messaging, digital identity, and contact center experiences-ensuring… more
- Amazon (Dallas, TX)
- …agent assist or next best action) to answer questions or drive self - service experiences, including architecture design, model selection and integration, prompt ... (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure...AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment… more
- Amazon (Dallas, TX)
- …agent assist or next best action) to answer questions or drive self - service experiences, including architecture design, model selection and integration, prompt ... (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure...AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment… more