- Home Depot (Atlanta, GA)
- …addresses, and prioritizes incoming help requests via phone, tickets and remote support ( desk -side as needed) in a courteous manner; escalates accordingly + ... **Position Purpose:** The Product Support Technician is responsible for handling Tier 1...registers, scanners, network devices, handhelds) + Skilled in resolving technical issues via phone, chat, and incident management systems… more
- ManpowerGroup (Alpharetta, GA)
- …in the healthcare technology sector, is seeking a dedicated and technically proficient Technical / Help Desk Support Representative to join their ... attitude, which will align successfully within the organization. **Job Title:** Technical / Help Desk Support Representative **Location:** Alpharetta, GA… more
- ManpowerGroup (Alpharetta, GA)
- …related field, or equivalent experience. + 1-3 years of experience in a technical support or help desk environment. + Strong knowledge of Windows/Mac OS, ... technology sector, is seeking a dedicated and technically proficient Technical Support Representative to join their dynamic...of issues and resolutions using the help desk ticketing system to ensure continuous support … more
- COOLSOFT (Conyers, GA)
- …to #762935 & #765352 & #774574 & #776101 * MUST have IT Help Desk Call Center exp* Description : Provides technical assistance to both internal and external ... MS Office outlook SLAs IT Help Desk Analyst (Jobs in Conyers,...diagnostics to investigate and resolve problems or to provide technical assistance and support . Qualifications: * 2+… more
- TEKsystems (Peachtree Corners, GA)
- Help Desk /Tech Support ...trends to stakeholders for process improvement - Provide first-class technical support to customers Next steps: + ... Comfortable working with Chat, Email, & Phone + Customer support , Email, Chat + Salesforce, CRM, MS Dynamics +...What to Expect (Job Responsibilities): - Troubleshoot and resolve technical issues related to various products and software -… more
- Robert Half Technology (Norcross, GA)
- Description We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide ... technical support and troubleshooting expertise to resolve...minimize delays and prevent recurring issues. * Assist other help desk analysts with complex troubleshooting and… more
- Robert Half Technology (Roswell, GA)
- …for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves ... * Deliver excellent customer service by responding promptly to help desk inquiries. * Document solutions and...inquiries. * Document solutions and maintain accurate records of technical support activities. * Ensure system security… more
- Robert Half Technology (Atlanta, GA)
- Description We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing ... comprehensive technical support to ensure seamless hardware and...10, and basic troubleshooting techniques. * Experience with service desk ticketing systems and customer service best practices. Technology… more
- Robert Half Technology (Atlanta, GA)
- …We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You'll handle ticket ... software issues, and escalate complex problems to Tier II support . Requirements + 1-2 years of IT support... support . Requirements + 1-2 years of IT support experience + Knowledge of Windows 10/11, macOS, and… more
- Insight Global (Atlanta, GA)
- Job Description This role provides exceptional technical support to staff and sales associates by managing end-user technologies in a local network environment. ... and enhance the user experience. The position demands strong customer service, technical proficiency, and adaptability in a fast-paced, collaborative setting. * … more
- GovCIO (Atlanta, GA)
- …Defines requirements and plans project lifecycle deployment. + Supervises professional and technical support personnel performing in their regular disciplines. + ... upon contract award. GovCIO is currently hiring for Service Desk Director for one of our proposals. This position...can't do it alone. We need great people to help us do great things - for our customers,… more
- ITW (Tucker, GA)
- …Jet Reporting development. + Experience managing MSP & End-user services, including help desk and technical support services. + Work with stakeholders to ... computers/mobile devices + Experience managing end-user services, including help desk and technical support services. Off-hours work may be required in… more
- Brady Corporation (Duluth, GA)
- …customers using Brady's engraving solutions hardware and software products. This is not an IT help desk role - you will be supporting external customers. In this ... detailed. What You'll Be Doing: + Provide timely phone/ email based customer technical support for Gravotech + Address customer inquiries through phone, email,… more
- The Hartford (Alpharetta, GA)
- …and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the ... future. As a National Accounts Senior Executive Technical Underwriter at The Hartford, you'll be responsible for...for improvement in tools and in various projects to support National Accounts growth and profitability objectives. Qualifications: +… more
- ChenMed (Decatur, GA)
- …+ Certifications in A+ and N+ preferred, additional Certifications a plus + Prior IT Help Desk or Desktop Support experience required + Experience with VPN, ... level technicians. **ESSENTIAL JOB DUTIES/RESPONSIBILITIES:** + Provides level 1-2 technical support in a professional manner to...and engineering staff. + Responds to escalated request from help desk for issues related to computers,… more
- Chick-fil-A (Atlanta, GA)
- …motivating a team of Level I Analysts who provide essential IT troubleshooting and technical support to restaurant teams. **This role supports our Online IT ... Overview Support Now at Chick-fil-A, Inc. delivers 24/6 ...Leadership position leading team(s) + Customer service experience + Help Desk /Call Center leadership experience, a plus… more
- Aveanna Healthcare (Atlanta, GA)
- …years previous experience managing a team. At least 3 years previous technical support experience, providing 1st tier Service Desk or 2nd tier IT Support ... be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands strong technical...Job Functions Lead a team that delivers tier 2 technical assistance and support related to computer… more
- Cennox (Alpharetta, GA)
- …Experience: + Bachelor's degree in Information Technology, a plus + 2+ years in a help desk support role, required Physical Requirements: + Ability to sit ... possible across the US user base, and providing first and second line technical support to end users on various issues and problems relating to hardware,… more
- Public Consulting Group (Atlanta, GA)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule...Bachelor's Degree or equivalent experience in a related field ( technical support ) + 3+ years of related… more
- AireSpring (Atlanta, GA)
- …and the ability to manage complex IT systems, vendors, and a team of technical support professionals. Key Responsibilities IT Operations & Helpdesk Leadership + ... has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer...over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim… more
