- GRAIL (Menlo Park, CA)
- …technology, and healthcare companies. For more information, please visit grail.com . The Provider Experience Lead ( CX Architect) is committed ... (patient, provider , B2B customers, etc.) in both cross-functional and experience -driven initiatives. The CX Architect is curious and persistent about… more
- Home Depot (Atlanta, GA)
- …reporting for contact center operations. **Key Responsibilities:** + 40% Strategic Planning: Lead team in developing and maintaining mid to long-range strategic road ... effectively as a leader to develop talent on the team to provide best-in-class capabilities. Meets regularly with team members and peers. Responsible for… more
- NuAxis Innovations (Washington, DC)
- …**00** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology is our Passion. ... federal IT company on a mission to make customer experience ( CX ) the center of every government...walk-up counter, etc.). + Leadership & Team Development + Lead , coach, and mentor Service Desk staff; provide… more
- Sallie Mae (Newton, MA)
- …Sallie powers confidence across our organization by helping colleagues in brand, UX/ CX , product, marketing, digital, and operations teams gain a deeper understanding ... of the journeys, needs, motivations, pain points and experience gaps of the students and families we serve. Our superpower is translating insights into action. In… more
- Cupertino Electric (New Albany, OH)
- …We provide a competitive compensation package that recognizes your experience , credentials, and education alongside a robust benefits program to meet your ... Quality Manager (DQM) and reports directly to that divisional lead . Working as a Quality Department Project Manager, you... Alloy **MINIMUM QUALIFICATIONS** _Any combination of education and experience that would likely provide the required… more
- NuAxis Innovations (Vienna, VA)
- …**00** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology is our Passion. ... best practices. **Key Responsibilities** **Solution Architecture and Design** + Lead the design of end-to-end infrastructure solutions, including cloud adoption,… more
- Crate & Barrel (Northbrook, IL)
- …with an inclusive mindset to join our team as a Project Lead , Customer Experience The Customer Experience ( CX ) Project Lead is dedicated to ... Fridays. A day in the life as a Project Lead , Customer Experience + Customer Journey Mapping:...management, systems administration, or data analysis, preferably in a CX or operations context. + Previous experience … more
- Coinbase (Salt Lake City, UT)
- …and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and ... self-service, and optimize support interactions to deliver an effortless experience . The CX Programs team leads strategy,...experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and… more
- Wolters Kluwer (Draper, UT)
- **Job Identification** Business title: Lead CX /UX Designer Department: Digital Experience Group (DXG) Location: Hybrid **Supervisory Relationships** Reports ... also working for our business. **About the Role** The Lead CX /UX Designer is responsible for enhancing...Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care… more
- Warner Bros. Discovery (Atlanta, GA)
- …the stuff dreams are made of. **The Role** The CX Tier 2 Team Lead will be...right to work in the US * 3+ years CX experience at a comparable B2C brand, ... ensure errors are reported, prioritized, and resolved. The Team Lead will also be responsible for first level coaching...be remote and report to the Supervisor of Customer Experience . **Language Requirement:** * The ability to speak, read,… more
- Cognizant (Atlanta, GA)
- …APIs (REST, GraphQL) and integrating with external services. * 3+ years of experience with Google Dialogflow CX (building, maintaining, and deploying production ... We are seeking a highly experienced Conversational AI Backend Engineer - Google Cloud/ CX and Node.js (8-10 years) .The ideal candidate will design, build, and… more
- Market My Market (Charlotte, NC)
- Director, Client Experience (Director, CX ) About the Role The Director, Client Experience (Director, CX ) leads 4-6 Client Experience Managers (CXMs), ... CX and leadership team members to align client experience initiatives with company objectives while addressing critical gaps...and effectively + Work closely with the Director, Client Experience and Client Success Lead to streamline… more
- Mastercard (O'Fallon, MO)
- …their greatest potential._ **Title and Summary** Principal Solution Architect - GCD&C CX Technology Overview Mastercard Global Customer Delivery and Care (GCD&C) is ... the customer lifeline to the Mastercard organization. In this role, you will lead the architectural strategy, design and development of scalable and reliable contact… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …retail or marketing experience preferred + 4+ years retail management or lead experience preferred **Skills and Physical Demands:** + Hard Skills: Proficient ... Pay Career Development*_ **Welcome to Love's:** The Senior Manager of Customer Experience ( CX ) Strategy is responsible for safeguarding and enhancing the… more
- UNUM (Columbia, SC)
- …part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client ... succeed both professionally and personally. To enable this, we provide : + Award-winning culture + Inclusion and diversity as...growth across multiple channels? Join our team as a CX Content Engineer and help shape the future of… more
- JPMorgan Chase (Jersey City, NJ)
- …teams to deliver high-quality products that exceed customer expectations. As the CX Technologist Lead within the Commercialization team, you will execute ... As a Product Associate, CX Technologist in Merchant Services Commercialization, you are...voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how… more
- Capgemini (San Francisco, CA)
- …**YOUR ROLE** _We are seeking dynamic_ **_Senior Consultants_** _within frog's_ **_Customer Experience ( CX ) Transformation team_** _, which focuses on Customer ... or Marketing, with a strong analytical skill set. This role requires experience in_ **_Marketing, Sales, Customer Service and Commerce,_** _with a proven ability… more
- Comcast (Philadelphia, PA)
- …genetic information, or any other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Detail-Oriented; Communication Base pay is one part of ... our vision to revolutionize industries and our goal to lead the future in media and technology, we want...how you do your job. + Own the customer experience - think and act in ways that put… more
- General Motors (Austin, TX)
- …a global scale. **The Role** As a Senior Product Manager responsible for OTA CX Analytics you will lead several transformative initiatives in our analytics ... decisions. This role will close that gap by designing and delivering experience -focused dashboards that provide a holistic, actionable view of how… more
- Liberty Latin America (PR)
- **What's the role?** The Senior Manager CX Performance leads our Agent Performance team, focusing on training, quality, and knowledge management. This role involves ... people and implementing AI solutions to improve frontline performance. You will provide training and performance management, using technology to boost efficiency in… more
