- Redwood Credit Union (Santa Rosa, CA)
- …firewall rules, and vulnerability scans. Infrastructure Support & Collaboration * Provide Tier 2/3 support for network-related issues and escalate as needed. * Work ... better rates, low or no fees, and best-in-class customer service . Our purpose is to inspire hope and elevate...majority of the time is spent sitting at a desk . The ideal candidate has a combination of education… more
- ManTech (Altadena, CA)
- **MANTECH** seeks a motivated, career- and customer-oriented ** Tier 1 Service Desk Specialist** to join our team in **Altadena, CA** . **Responsibilities ... include but are not limited to:** + Provide Tier - 1 IT support in a heterogeneous environment...satisfaction + Provides basic application and/or hardware support to Service Desk callers to include provide callers… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Choisys Technology (VA)
- …Tier I Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service Desk Technician provides ... Service Desk Technician - ...email, chat, or ticketing system. + Troubleshoot and resolve Tier 1 incidents related to: + Windows...- 1 -2 years of IT support or Service Desk experience, preferably in a structured… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- Insight Global (Sunrise, FL)
- Job Description A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- Insight Global (Altamonte Springs, FL)
- Job Description Must-Haves: . High school diploma or GED . 1 year of experience service desk . Customer service . Good communication . Knowledge of basic ... Skills and Requirements Must-Haves: . High school diploma or GED . 1 year of experience service desk . Customer service . Good communication… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands ... to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and documentation. Manage… more
- BEAT LLC (San Antonio, TX)
- …reports Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- Parsons Corporation (Colorado Springs, CO)
- …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** ,… more
- Choisys Technology (VA)
- Service Desk Technician - Tier II...Receive and resolve escalated incident tickets from Tier 1 support in accordance with CBP service level ... Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 2 Service Desk Technician...software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical… more
- Robert Half Technology (Dallas, TX)
- …for Windows-based systems, promptly addressing technical issues to maintain optimal performance. * Resolve Tier 1 service desk tickets with efficiency ... maintain productive vendor relationships, including negotiating contracts and monitoring service quality. * Offer technical assistance for video conferencing… more
- Robert Half Technology (Des Moines, IA)
- Description We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa. In this role, you will ... to grow your technical expertise in a dynamic work environment. Responsibilities: * Deliver Tier 1 help desk support, addressing user inquiries and resolving… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... the organization's products and services. **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- TekSynap (Springfield, VA)
- …9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- Parsons Corporation (Centreville, VA)
- …responsive to end-user and product development program service and support requests that exceed tier 1 service desk capabilities. + Some travel may ... be required **What Required Skills You'll Bring:** + Bachelor's degree in computer information systems or related field or 5 to 7 years of equivalent experience. + Juniper Networks Certified Internet Associate (JNCIA) certification or higher + 3+ years of… more
- Robert Half Technology (Liberty, MO)
- Description We are looking for an experienced Help Desk Analyst to provide Tier 1 technical support to end users in Liberty, Missouri. This long-term ... user permissions and access rights based on organizational policies. * Respond to service desk tickets promptly and document resolutions. * Perform basic… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk Tier I Team...or 1 year of experience on NMCI Service Desk . + Proactive learner who takes ownership ... issues for end-users of the organization's products and services. **Primary Responsibilities** **As a Service Desk Tier I Technician, you will:** + Use… more
