- Mass Markets (Wichita, KS)
- …P&C industry and account management. Experience in BPO insurance contracts, call center operations, customer services and/or retention is preferred. In ... POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced in Property and Casualty and Life insurance to… more
- Spectrum (Lake Mary, FL)
- …PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Call center experience in the areas of customer service and/or phone sales, or ... customer experience. + Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions. +… more
- Spectrum (Charlotte, NC)
- …internet, TV and phone services (restrictions do apply). JOB SUMMARY TheBusiness Retention Representativemaximizes customer and revenue retention via inbound ... Actively and consistently support all efforts to simplify and enhance the customer experience. + Responsible for skillfully retaining customers through positive … more
- BlueTriton Brands (Boston, MA)
- …We are seeking a ** Customer Retention Coordinator** (CRC) to join our Customer Engagement Center (CEC) team. The primary role of the CRC is to partner ... worked (compensation is based on experience and geographic location) ** Customer Retention ** : + Assist with report-outs...preferred + 1-3 years of previous experience in a call center environment preferred + 1-2 years… more
- 2-10 Home Buyers Warranty (Aurora, CO)
- Customer Retention Specialist Targeted compensation: $17/hr plus commission up to $2K+/Month (uncapped commission)Compensation commensurate with experience and ... the role and where can you add value? Our Customer Retention Specialists are highly skilled communicators...& credit card payment recovery tasks. + Uses excellent customer service skills to diffuse call escalations… more
- Spectrum (Charlotte, NC)
- …will oversee the day to day activities and performance management of in-house retention teams supporting in-bound customer retention efforts. The position ... functional teams (ie Marketing, Care, Direct Sales) on business case development for customer retention programs. + Track offer performance and ensure offer mix… more
- Spectrum (Charlotte, NC)
- …sales or related field or equivalent experience Related Work Experience Call center experience in the areas of customer service and/or phone sales;3-5 years ... customer experience. Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists… more
- Spectrum (Charlotte, NC)
- …or equivalent experience Required Related Work Experience and Number of Years Call center experience in the areas of customer service and/or phone sales - ... experience. + Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists… more
- Tractor Supply Company (Brentwood, TN)
- Director, Customer Solutions Center ( Call Center ) **Overall Job Summary** **LOCATION:** Nashville, TN (Relocation Required if not local) **ON-SITE** : 5 ... days/weekly The Director of the Customer Solutions Center ( Call Center ) is **_CUSTMOMER-OBSESSED_**...coaching, engagement, retention , and recognition initiatives for Customer Solution Center Team Members to support… more
- WM (Phoenix, AZ)
- …High school diploma or GED (accredited). + Experience: One (1+) year of previous call center customer experience (in addition to education requirement). B. ... + Meets or exceeds service and operational standards established for the call center , including attendance, adherence, quality, productivity, safety, and… more
- British Swim School (Jersey City, NJ)
- Remote Call Center Customer Service Rep English/Spanish Bilingual Part Time * Fully Remote - US Benefits: + Dental insurance + Health insurance + Paid time ... off A Call Center Customer Service Representative...role-playing, and coaching to conduct conversations that will optimize customer retention opportunities on existing or returning… more
- Wolters Kluwer (Kennesaw, GA)
- …or digital content product sales + B2B inside sales, contact or call center sales/supervisory experience **Other Knowledge, Skills, Abilities, or ... North America** is looking for a **Manager, Sales Business Retention ** to join our team in our Kennesaw, GA...reps in maintaining and mastering on-going relationships with each customer on the basis that each communication provides value… more
- Dartmouth Health (Lebanon, NH)
- …meal choices for admitted patients. They do this by receiving calls from patients in the call center and by going to patient rooms to help patients select their ... paced, team oriented department. We are currently offering a sign-on- retention bonus for part-time 20 - 29 hours and...assembly and cleaning of patient trays. There is no customer or patient interaction in this role. * TheHostposition… more
- Bank of America (Spokane, WA)
- …Diploma * 1+ years customer service experience (face to face or call center environment) *Established customer service, relationship management, and ... Centralized Merchant Consultant - CRPT/ Retention Spokane, Washington;Richmond, Virginia **Job Description:** Execute ...schedule provided by management to ensure availability in contact center environment * Maintain accurate records and adhere to… more
- UPMC (Erie, PA)
- …quality of customer service. + Functions as the backup to the Call Center Supervisor/Coordinator. Communicates all customer and staff complaints or ... to work 2nd or 3rd shift hours when on call ** **Purpose:** To enhance customer service by...supplies and technology hardware for the Call Center . Assist with facilitating departmental recruitment and retention… more
- Mass Markets (Wichita, KS)
- …augmentation, call center services (https://www.mci.world/cx-business-process-outsourcing-services/ call - center -services/) , customer services, and ... POSITION OVERVIEW CALL CENTER INSURANCE AGENT (P&C LICENSED)...to achieve first contact resolution and aides in policyholder retention + Leverages opportunities to expand customer … more
- Cognosante (Broward County, FL)
- …accurate payment of Medicare claims. **What is the position?** The Call Center Agents will handle inbound and outbound customer calls, provide exceptional ... me thrive?** + 6 months of call center experience, preferred. + Previous experience in customer...health and productivity of our employees + Support employee retention and attraction + Provide work/life balance to ensure… more
- Corewell Health (Grand Rapids, MI)
- …client needs + Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service by utilizing software, ... Job Summary Provide excellent customer service customers by answering questions to educate...information and diffusing angry clients, as needed. + Membership Retention /Sales Growth: Work with Manager to develop and implement… more
- HUB International (Des Plaines, IL)
- …by developing relationships with others. **Responsibilities:** + Successfully work in a call center type of environment. + Process endorsement requests for ... is the right fit for you. The Personal Lines Retention Agent provides a high level of service to...a plus). + 1+ year experience in sales or customer service. + Embrace the latest technologies available. +… more
- Trinity Health (Rensselaer, NY)
- …and communication skills + Problem analysis and problem solving + Previous call center experience a plus + Customer service oriented + Attention to detail, ... Full time **Shift:** Day Shift **Description:** Entry Level - Call Center Registration Associate - Rensselaer -...+ Identify and escalate priority issues + Follow up customer calls where necessary + Document all call… more