- TTEC (Sioux Falls, SD)
- …days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working ON-SITE in Austin, TX, you'll be a ... are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You'll contribute to the success of the… more
- Rose International (Marion, IN)
- …Entry, Typing, Verbal Communication, Written Communication Nice To Have Skills/Attributes: Call Center , Case Management, Medicaid Systems Job Description **Only ... * Processing cases and takes necessary action on missing information promptly * Meeting Quality Assurance and performance metrics and stay updated on project and… more
- Percepta (Houston, TX)
- …Partner quality initiatives, systems and policies. *Support all Percepta Call - Center policies and procedures. *Attend and participate in team meetings ... Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and...*3 - 5 years of combined experience in Customer Call Center , luxury hospitality, automotive, concierge services,… more
- Percepta (Melbourne, FL)
- …Business Partner quality initiatives, systems and policies.*Support all Percepta Call - Center policies and procedures.*Attend and participate in team meetings ... Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner.*Develop,… more
- Fidelity TalentSource LLC (Boston, MA)
- …scope, and business process flows related to our platform. Partner closely with quality assurance team to transfer knowledge, document use cases, and test ... crafting a data catalog, building a series of data quality rules, handling data intake requests, and supporting any...needs with time onsite and offsite through what we call "Dynamic Working." Most associates will have a hybrid… more
- Community Health and Dental Care, Inc. (Pottstown, PA)
- …a professional atmosphere. What you will do: Responsible for coordination & quality assurance of clinical programmatic & operational activities including ... and Dental Care (CHDC) is a non-profit community health center located in Pottstown, PA. We provide the highest... located in Pottstown, PA. We provide the highest quality health and dental care for our patients by… more
- AppleOne (Jacksonville, FL)
- …needed * Demonstrate a desire to improve with active and open participation in quality assurance program * Completes required initial and ongoing training as ... with Alliance of Information and Referral Systems (AIRS) requirements * Maintain 85% quality and assurance (QA) average * Establish clear and effective… more
- Wind Crest by Erickson Senior Living (Highlands Ranch, CO)
- … care, including discussions on end of life issues. Participating in quality assurance , peer review and other administrative activities. Participating in ... Provides direct supervision for EHMG clinical staff in the medical center including Physicians, Nurse Practitioners, Podiatrists, Social Workers and Advanced… more
- The Rogosin Institute (New York, NY)
- …in clinical testing, analysis of test results, reporting of results, quality assurance processes, equipment maintenance and continuing educational opportunities. ... EXCITING OPPORTUNITY FOR LABORATORY TECHNOLOGISTS The Immunogenetics and Transplantation Center (IGT) of the Rogosin Institute is an independent not-for-profit… more
- Fidelity TalentSource LLC (Durham, NC)
- …and infrastructure architects, scrum masters, user experience designers, developers, and quality assurance engineers in proposing and aligning on end-to-end ... role on our scrum team supporting the new Fidelity Center for Family Engagement (FCFE) products and experiments. You...skillsDesire to be detailed, highly adaptive and committed to quality The TeamWe are part of FCFE Technology domain… more
- SNI Technology (Fort Lauderdale, FL)
- …regulations, policies, work procedures and instructions.Responsible for participating in quality assurance , compliance and in-service and continuing education ... networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team… more
- American Honda Motor Co Inc (Chino, CA)
- …and federal guidelines. Write and conduct performance appraisals and disciplinary actions.Conduct Quality Assurance (QA) for complex case handling for proper ... property damage, vehicle fires and compensation claims, in support of the Contact Center . The Supervisor will manage overall business unit team of 18 to achieve… more
- Discover Financial Services (Riverwoods, IL)
- …agile-based teams comprised of team members with diverse skill sets (eg Quality Assurance Engineers, User Experience Designers, Software Engineers / ... perform basic system administration tasks, and serve on the on- call team as an escalation contact for service incidents.Responsible...today!All Discover employees place our customers at the very center of our work. To deliver on our promises… more
- Valmont Industries, Inc. (Valley, NE)
- …and services. We pride ourselves on our dedication to customer satisfaction and quality assurance . We're looking for a proactive problem-solver to join our ... and customer specifications.Experience with Universe, Jira, IFS, AutoCAD, and Call Center operations. This role is primarily office-based, with the possibility… more
- Wolters Kluwer (Columbus, OH)
- …preferred + High School diploma or equivalent required **Experience:** + Two years' experience with Call Center Quality Assurance is preferred. + At ... Operational Quality Associate is responsible for the quality assurance and training of the Hagerstown...least four years of experience working in a call center environment is required. + Exposure… more
- TEKsystems (Renton, WA)
- …that drive and/or reduce sales to improve the customer experience * Direct supervision of Call Center Quality Assurance Coordinators * Enforce policies, ... * Develop reporting KPI's Additional Skills & Qualifications: * 1-3 years' experience in call center quality assurance * High School Diploma or GED at… more
- Antech Diagnostics (Loveland, CO)
- …weekly, monthly and annual results + Ability to partner with other team members of the Call Center Quality Assurance team as well as team training ... or near Loveland, CO** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...focus of this role is providing support to the Call Center Managers and Supervisors in the… more
- Penn Medicine (Radnor, PA)
- …to correct system issues and problems that impact services provided by the Call Center . + Conduct Quality Assurance telephone call assessments and ... our future each day. Are you living your life's work? Job Title: OB/GYN Call Center Supervisor Department: OB/GYN Location: Penn Medicine Radnor- 145 King of… more
- PSEG (Melville, NY)
- …time to join PSEG. **Job Summary** This position is responsible for Quality Assurance for the Call Center Department, and reports to the Director ... * A Bachelor's Degree plus a minimum of 8 years of call center /customer service, or quality assurance . In lieu of a degree, 12 years of call … more
- Nestle (Hoboken, NJ)
- …a Customer Contact/ Call Center required, preferably in a Quality Assurance Representative role. * Demonstrated proficiency in MS Office ... for patients and consumers. **Job Description:** The Customer Facing Quality Assurance Coordinator will monitor and audit...e-mails, and chats from Nestle Health Science's Customer Contact Center to ensure quality customer service and… more
