- Stellantis Financial (Houston, TX)
- …the campaigns and allocation of resources. A great understanding of reporting tools and call center metrics are critical in this role. Essential Job Duties and ... Analyst/WFM is responsible for managing the Dialer system and Workforce Management to ensure that all call ...Responsibilities Provide real-time dialer support to ensure strategy execution and workforce objectives, including system… more
- FirstEnergy Corp (Montrose, PA)
- …in the field. This position is located onsite at the Montrose Service Center in Montrose, PA. Responsibilities include: - Demonstrating and directing a solid ... line facilities. - Developing a firm two-week plan of assigned operations center activities, and a one-month projection of anticipated future activities providing… more
- Fidelity TalentSource LLC (Boston, MA)
- …Role The Senior Management Consultant supports crafting Fidelity's digital servicing strategy demonstrating core and common capabilities and solutions. At Fidelity, ... key business partners. We work within APS' Business Architecture Center of Excellence alongside business partners from a range...needs with time onsite and offsite through what we call "Dynamic Working." Most associates will have a hybrid… more
- Fidelity TalentSource LLC (Westlake, TX)
- …and implementation of engineering practices such as code and design reviews, cloud strategy , and build and deployment pipelines Mentor and be mentored by your team ... needs with time onsite and offsite through what we call "Dynamic Working." Most associates will have a hybrid...to fill assignments across Fidelity's US-based regional and investor center locations. If you would like to experience Fidelity's… more
- Penske Truck Leasing Co., LP (Reading, PA)
- …metrics Various duties as assigned to support the efficient operation of the call center . Qualifications: High school diploma or equivalent required, and ... confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales...and can open many doors to anyone entering the workforce , Penske is a great company to work for.… more
- Fidelity TalentSource LLC (Westlake, TX)
- …expectations Build scalable, resilient, cloud-based systems aligned with our long-term strategy Provide outstanding support, including on- call support when ... to fill assignments across Fidelity's US-based regional and investor center locations. If you would like to experience Fidelity's...effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion… more
- Credit Acceptance Corporation (Atlanta, GA)
- …credit scores, or credit risk management (Associate/Mid Level)3+ years' experience in call center analytics or financial services analytics (Mid Level)Experience ... as part of testing validations Creating best practices regarding test strategy , test library, and defect managementRecognize upstream and downstream impacts;… more
- Fidelity TalentSource LLC (Smithfield, RI)
- …software engineers and systems analysts, you will Contribute to the QA automation strategy for our applications, to enable rapid delivery of key customer features ... guidance Desire to provide outstanding product support at all stages, including on- call support, when necessary The Value You Deliver Focus on customer: Demonstrate… more
- FirstEnergy Corp (Oakland, MD)
- …utilization. - Ensure UG Utility locates are completed (ie, OUPS, PA ONE CALL , MISO Utility Tickets). - Ensure switching/hold offs are completed. - Develop a ... firm two-week plan of assigned operations center activities, and a one-month projection of anticipated future...management with a daily work plan and job contingency strategy . - Manage time and priorities, and update management… more
- Otis Elevator Company (Farmington, CT)
- …Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA The Global Strategy Lead - Workforce Planning will develop and implement a comprehensive ... enterprise-wide workforce planning strategy that aligns with the...people - passengers, customers, and colleagues - at the center of everything we do. We are guided by… more
- Mass Markets (Wichita, KS)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Tractor Supply Company (Brentwood, TN)
- Director, Customer Solutions Center ( Call Center ) **Overall Job Summary** **LOCATION:** Nashville, TN (Relocation Required if not local) **ON-SITE** : 5 ... days/weekly The Director of the Customer Solutions Center ( Call Center ) is **_CUSTMOMER-OBSESSED_**...+ Analytical and data-driven. + Advanced experience with IVR, workforce management, call ticketing system, and other… more
- Elevance Health (Columbus, OH)
- …for payment as part of consideration for employment. **Bilingual Pharmacist (English/Spanish) - Call Center - Mail-Order Pharmacy** + Job Family: MED > ... SEVEN HILLS + OH, COLUMBUS **Description** **Bilingual Pharmacist (English/Spanish) - Call Center - Mail-Order Pharmacy** **Location:** This position requires… more
- Spectrum (Austin, TX)
- …or equivalent PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Call center experience in the areas of customer service and/or phone ... and upselling core products ie video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue. MAJOR DUTIES… more
- Zurich NA (Springfield, IL)
- Inbound, Claims Call Center Representative (100% Remote) 111640 Zurich is a leading multi-line insurer that serves its customers in global and local markets. ... and 10 Mbps down Preferred Qualifications: + 6 months call center experience + Strong data entry...we insure 90% of the Fortune 500(R). Our growth strategy is not limited to our business. As an… more
- Zurich NA (Salem, OR)
- Claims Call Center Senior Representative, Auto 110439...we insure 90% of the Fortune 500(R). Our growth strategy is not limited to our business. As an ... Are you working in an Auto Service Center for a dealership, looking for a career away...a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from… more
- UPMC (Pittsburgh, PA)
- …Scheduling Services patient touchpoints, including Workforce Management of Scheduling Center Staff as well as Forecasting, Scheduling, Call Volume ... exceeding performance targets and maximizing the performance of the UPMC Scheduling Center Staff. The Manager, Workforce Management, Scheduling Services will… more
- Lithia & Driveway (TX)
- …or organizational behavior + Minimum of 5 years e xperience with high volume call center operations + Experience in the retail automotive / transportation ... Dealership:L0397 Driveway Home Office Sr Manager of Driveway Operations Strategy The Sr Manager of Driveway Operations Strategy is responsible for the strategic… more
- Providence (Irvine, CA)
- **Description** The Senior Director, Individual Market Sales & Broker Strategy , is responsible for developing and executing a sales and broker strategy to grow ... KEY RESPONSIBILITIES + Responsible for the development and implementation of broker strategy designed to increase patient net new acquisition for Medicare and… more
- CVS Health (Sacramento, CA)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... health care more personal, convenient and affordable. Sr. Manager (IC) - Technology Strategy & Operations CVS Health is seeking a highly motivated and experienced… more