- Zoom (San Jose, CA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... What you can expect This Lead Product Manager will possess prior messaging product experience and...virtual backgrounds, AI summaries of Meetings to AI assisted chat compose. To further Zoom's innovation in the AI… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from...with mobile and online banking via phone, email and CHAT across all market segments. By joining our team,… more
- CVS Health (Hartford, CT)
- …refer terms, carrier prompts and protocols + 5+ years experience interpreting complex contact center business requirements (voice, chat , co-browse, text/SMS ... part of a team of exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies .… more
- Mass Markets (Dallas, TX)
- …support, inside sales, back-office, chat , or administrative support in a contact center environment + State or Federal work experience COMPENSATION DETAILS ... POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL...a senior-level position requiring experience in account management of contact center clients. Experience in both … more
- Chartway Federal Credit Union (Virginia Beach, VA)
- …Member Solutions Center for developing Financial Solutions Representatives to meet contact center operational goals. The Member Solutions Center Service ... **Job Title: Bilingual (Spanish) Member Solutions Center (Call Center ) Service Manager...to NPS, Membership Growth, and Retention. Responsible for coaching contact center front-line team members, responds to… more
- The ODP Corporation (Signal Hill, CA)
- **Overview** The Customer Care Center Manager leads a team of non-exempt Customer Care Professionals who deliver outstanding service to our customers via ... inbound/outbound calls, along with email, chat , text and other emerging forms..., text and other emerging forms of communication. The Manager will hire, train, observe, and develop associates who… more
- Lincoln Financial Group (Greensboro, NC)
- …their assigned area(s) of Information Technology (IT) infrastructure responsibility (Data Center Services). They will plan, organize, and manage operations to ensure ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ###@lfg.com if you encounter… more
- TEKsystems (Detroit, MI)
- …and provide feedback and recommendation to call center service quality assurance manager .** Effectively monitor chat and incoming calls from customers to the ... manager . Most of questions come in form of chat , they will review attendance for previous day, what...(attendance tracking). A lot of listening to calls. Skills: Contact center , Inbound Call center ,… more
- PeopleReady (Chicago, IL)
- …lives for the rush of winning new business to join our team as an Account Manager . The Account Manager will identify and sell new business to grow their overall ... of your market. * Research and profile prospective new accounts; use phone, email, chat , and other technologies to sell via both inbound and outbound methods. *… more
- Tractor Supply Company (Brentwood, TN)
- …leadership and oversight for the Customer Solutions Center functions across all contact channels (phone, email, chat , etc.) to deliver revenue and profit ... Director, Customer Solutions Center (Call Center ) **Overall Job Summary**...leadership to 4 Direct reports (Learning & Performance, CSC Manager , Workforce Management Manager & Operations Services… more
- AdventHealth (Tampa, FL)
- …maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. **The ... The frontline Representative is responsible for fielding and resolving inquiries via phone, chat , and other potential contact methods within the centralized WFD… more
- Access Dubuque (Dubuque, IA)
- …+ Providing one on one interaction with residents based on preferences. Primary Contact 305285 Shannon Hagensten HR Manager , Human Resources ### Phone Phone ... Life Enrichment Coordinator - Care Center **Mount Carmel Bluffs** 1 Positions ID: 46173...activity and Household rituals. + Leading and participating in Chat Circles with residents and staff in the household… more
- University of Utah Health (Salt Lake City, UT)
- …are integral to our mission. EO/AA_ **The 988/Crisis Line/Warm Line Manager ** will provide administrative support and operational oversight to ensure consistency ... crisis services program. This role will oversee the 988 chat & text program, Utah Crisis Line, and Utah...The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our… more
- CARMAX (Richmond, VA)
- …end to end omni channel experience as customers shop on our website, with our contact center , and in our stores. Our team tackles this work while ensuring ... Virginia, 23220 CarMax, the way your career should be! ** Manager , Retail Strategy & Analytics:** **About The Team** The...Center (CEC) Strategy** - Works to ensure CarMax's contact center provides exceptional service to customers… more
- Walgreens (Deerfield, IL)
- …AI **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL ... scripts. + Provides oversight into developing and operating our chat and chatbot strategy, which includes using + data...data models to drive contextual conversations across voice and chat channels. + Collaborates with business users to gather… more
- Municipality of Anchorage (Anchorage, AK)
- …(ICS). This includes training exercises as part of the AHD's Crisis Health Action Team ( CHAT ) and municipal Emergency Operations Center (EOC). In the case of a ... COMMUNITY HEALTH NURSING PROGRAM MANAGER (Nurse Supervisor II) - Range 17 /...command organization and show the name, signature, title and contact information for the signer providing the statement of… more
- Citizens (Iselin, NJ)
- …are met by working with key colleagues including their Relationship Support Specialist (RSS), Contact Center and other areas that can help the customer. + ... them with short- and long-term financial goals. The Relationship Manager in the Virtual Channel is focused on understanding...of communication are expected to be added such as chat and video. Other technologies to help customers such… more
- City of Tacoma WA (Tacoma, WA)
- Customer Services Division Manager Salary $143,312.00 - $201,801.60 Annually Location Tacoma, WA Job Type Non-Classified Remote Employment Flexible/Hybrid Job ... (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance… more
- Lithia & Driveway (Dallas, TX)
- … manages the online sales conducted through our website. The Internet Manager is primarily responsible for establishing contact with potential customers ... for a solid company with growth potential? Internet Sales Manager might be the job for you! We are...meet with sales consultants. + Answer incoming calls and chat /call requests. + Respond to incoming e-mail with phone… more
- AON (Alpharetta, GA)
- …Required Experience: + 2 + years of quality assurance experience, preferably in a contact center or insurance environment + Ability to provide direct feedback ... Quality Professional, you will report to the Operational Excellence Manager . Your impact as a Quality Specialist SUPPORTS the...+ years of quality assurance experience, preferably in a contact center or insurance environment + Ability… more