- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate Sr is a customer facing role aligned to our ... metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the… more
- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate is a customer -facing role that ensures our small ... our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use… more
- CareFirst (Baltimore, MD)
- …submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies ... of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer… more
- Kuehne+Nagel (Baltimore, MD)
- …on a timely basis regarding our customers' concerns and questions. You will be the customer advocate for both our US Operational Care Center and our overseas ... our Baltimore, MD branch is looking for a new Customer Care Specialist to join our Sea Logistics freight...forwarding team. **Your Role** Reporting to the Sea Logistics Customer Care Manager, you will support our customers by… more
- Cardinal Health (Annapolis, MD)
- …and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison ... in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and… more
- Honeywell (Washington, DC)
- …the customer sales cycle and cross-functionally within both organizations. . Be a customer advocate within Honeywell and a Honeywell advocate with your ... and outcome-based solutions to create flexible ecosystems focused on customer needs. As a trusted advisor, the outcomes you...will be to lead and manage all aspects of customer engagements to both maintain existing relationships as well… more
- Palo Alto Networks (Washington, DC)
- …+ Understand and effectively differentiate against our top competitors + Act as the customer advocate for any issues that require technical assistance and follow ... identified cybersecurity problems in each unrivaled environment + Ensure ongoing customer happiness, support, and adoption + Continuous self-improvement and learning… more
- Trellix (Columbia, MD)
- …Trellix and with the customer organization. *You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. *You will ... and meaningful work. Trellix is supporting a critical US Public Sector customer in the planning, deployment, migration, operation, and sustainment of key endpoint… more
- Marriott (Washington, DC)
- …Area Sales leaders. * Serves as the sales contact for customers; serves as the customer advocate . * Serves as hotel authority on sales processes and sales ... of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates… more
- Marriott (Washington, DC)
- …Area Sales leaders. * Serves as the sales contact for customers; serves as the customer advocate . * Serves as hotel authority on sales processes and sales ... of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates… more
- Trellix (Columbia, MD)
- …Trellix and with the customer organization. *You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. *You will ... and meaningful work. Trellix is supporting a critical US Public Sector customer in the planning, deployment, migration, operation, and sustainment of key network… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …solution is key. Training on the solution is available. Candidate will serve as a customer advocate and be able to seek out/identify the customer 's pain ... join a team providing procurement systems support to our customer on site at Redstone Arsenal in Huntsville, Alabama....* Provide subject matter expertise and assistance to the customer using the contract writing solution to help end… more
- Trellix (Columbia, MD)
- …sales, engineering, and professional services. + You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. ... and reporting of finished intelligence. The role will support customer security operations including planning and risk assessment, vulnerability assessment,… more
- RTX Corporation (Sterling, VA)
- …lead IPT in root cause and corrective action solutions + Serves as the customer advocate for meeting development and or production milestones + Identifies risks ... the timely execution and administration of the programs' contractual commitments with its customer + Supports Primary VSL and Program Chief as the focal with… more
- RTX Corporation (Annapolis, MD)
- …staff. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate and as an internal customer for product ... and prospective customers. + The candidate will also use his/her extraordinary customer service skills to provide training and activation support to newly added… more
- Amazon (Washington, DC)
- …drive their business metrics across a set of industry-specific needs. As a trusted customer advocate , the Generative AI Strategist will assess and deliver best ... industry-specific programs that will serve the needs of the customer , and extend that use to other customers within...companies and believes that world-class support is critical to customer success. AWS Support also partners with a global… more
- Comscore (Washington, DC)
- …opportunities for up-selling Comscore's products to existing clients. + Act as the customer advocate and lens of National Network and Cross Platform clients ... TV and Cross-Platform products and services resulting in proper on-boarding, customer retention, and ability to up-sell additional services. This role will… more
- Humana (Annapolis, MD)
- …efficient and timely resolutions to our TRICARE beneficiaries and providers * Act as customer advocate by resolving complex concerns in an accurate and timely ... **) ** * Must have 2 or more years customer service experience in a professional environment * Prior...degree (Associate's or Bachelor's) highly preferred + Knowledge of customer service principles and practices - formal training or… more
- CACI International (Sterling, VA)
- …a member of the extended Product Management function, you are the team's primary customer advocate and primary link to business and technology strategy. This ... value stream, + Serve as the 'voice of the customer ' for your team, + Build and manage key...with various audiences. Your responsibilities include connecting to the customer , contributing to the Vision and Roadmap; managing and… more
- SHI (Washington, DC)
- …Complete responses to RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the ITAM Services Department at ... **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for...programs. The position reports to the Manager - ITAM Customer Success and ultimately to the Director of ITAM… more