- Amazon (Bellevue, WA)
- …at the world's most customer -centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy , Insight and Program team's vision is ... insights through data driven reports to identify customer experience trends, and coordinate the interests...for a highly skilled and motivated Sr. Manager, CX Strategy , Insight and Program to help drive… more
- DoorDash (Denver, CO)
- …retention. You will report into the Sr Manager of our Customer Experience team, within our Support Strategy & Operations organization, while working closely ... the Team As one of DoorDash's core operations teams, Customer Experience , ensures that when there are...all over company-level priority projects to improve DoorDash's Consumer experience . This means everything from high-level strategy … more
- NBC Universal (Orlando, FL)
- …business operations, technology enablement, innovation or design leadership. + Expert in customer experience strategy development. + Experience ... processes, and resources. + Assist with integrated long-range planning for strategic customer experience initiatives. + Develop key digital innovation concepts… more
- Saint-Gobain (Malvern, PA)
- …and Saint-Gobain digital experiences. **Required Qualifications** + Develop a strong digital customer experience and marketing strategy that drives brand ... across our various platforms. + Coordinate closely with Customer Experience to drive insights ...MS, a plus + 10+ years of progressive digital/ecommerce strategy experience + Strategic mindset and strong… more
- Merck (Rahway, NJ)
- …the enterprise to ensure alignment and implementation of opportunity spaces identified through the customer experience strategy . + Work closely with the ... enable the development of standardized, scalable capabilities and standards aligned to the customer experience strategy . + Ensure alignment and activation of… more
- Boehringer Ingelheim (Ridgefield, CT)
- …The Sr AD collects and consolidates insights (new and existing) to inform customer experience strategy , campaigns and content. With a deep understanding ... Lead is responsible for orchestrating medical customer experience through developing campaigns and content strategy ...website standards and best practices + Works with TAs, Customer Engagement Strategists, A&I, GTM, and Medical Insights… more
- Commonwealth Care Alliance (Boston, MA)
- …Customer Service and Consumer Experience Operations will ensure a unified customer experience strategy that includes members and providers, working ... Be Doing:** Leadership: + Develop and maintain the short and long-term CCA enterprise customer service and consumer experience strategy that delivers revenue… more
- Pfizer (Tampa, FL)
- …of relevant experience in marketing insights , customer experience , solution design journey management and strategy in healthcare, consumer goods, ... management capabilities. **ROLE RESPONSIBILITIES** + Develop customer experience strategies based on customer insights...retail and/or pharmaceutical industry. + Experience in customer experience strategy in pharmaceutical… more
- Avenue5 Residential, LLC (Phoenix, AZ)
- …retention. Primary Responsibilities and Objectives . Develop and implement a comprehensive customer experience strategy aligned with organizational goals and ... and local suppliers. . Develop roadmap for consistent go-to-market strategy for new customer experience ...value through data analysis and market research. . Translate customer insights into actionable recommendations to address… more
- Amazon (Bellevue, WA)
- …and entry of important process issues to root cause the reason for bad customer experience - Work across teams with stakeholders to prioritize and deliver ... might want to buy online. The Amazon AIR CX Strategy , Insight and Program team is looking...into various optimization systems, operational processes, and delivery partner/operator experience , and identify insights that influence the… more
- Amazon (Seattle, WA)
- …allow the customer experience strategy teams to gain new customer experience and product insights across marquee businesses like Alexa, Video, ... Description The Customer Experience & Business Trends (CXBT)...working with cross-functional teams (eg, product managers, engineers, and customer insights managers). You enjoy building product… more
- The Cigna Group (Baltimore, MD)
- …to improve processes and customer response/ action. + Leading implementation of customer experience strategy and areas of focus to develop communications ... + Development of Medicare Advantage customer communication strategy that accounts for customer insights...with external vendors that may have specialized skills and insights on Medicare Advantage customer experience… more
- Walmart (New York, NY)
- …+ Experience in consumer-focused retail or e-commerce environment in a customer strategy role. + Experience working cross-functionally with product, ... by:** + **Analyze business trends and opportunities** Monitor the performance of our customer experience funnel and identify trends and opportunities. + **Help… more
- Airtable (New York, NY)
- …part of the Customer Success Group Strategy , Planning, and Insights team, you'll provide insight through hypothesis driven analysis, support annual and ... and opportunities to our sustained revenue growth + Provide insights into levers for accelerating customer retention,...4+ years prior experience in Sales or Customer Success Strategy and Operations for a… more
- NRG Energy, Inc. (Houston, TX)
- …lifecycle and delivering actionable insights to enhance the customer experience and inform the marketing strategy . Ideal candidates will have research, ... , LinkedIn (https://www.linkedin.com/company/nrgenergy/mycompany/) and X (http://twitter.com/#!/nrgenergy) . **Summary** The Customer Insights & Strategy Manager… more
- Dick's Sporting Goods (Coraopolis, PA)
- … experience in Market Research, Marketing Analytics, Customer Satisfaction, Customer Experience , Strategy , Innovation + Showcase athlete centric ... experience in Market Research, Marketing Analytics, Customer Satisfaction, Customer Experience , Strategy , Innovation + Showcase athlete centric… more
- Lundbeck (Chicago, IL)
- …positive patient initiation experience + Lead aspects of evolution of customer experience strategy ; supports pull-through via sales meetings, promotional ... to sales force communications as appropriate. + Attend relevant congresses to capture actionable insights from the customer experience lens + Ensures all… more
- Publicis Groupe (Miami, FL)
- …plans informed by customer insights and performance metrics. + Customer Experience Strategy : Activate the product roadmap by developing and ... with client and senior internal stakeholders to operationalize the product roadmap and customer experience strategy while negotiating project scope, defining… more
- Avanade Inc. (Jacksonville, FL)
- …industry understanding and/or experience * Digital Strategy and Transformation, Customer Experience Strategy and Experience Design * Emerging ... Working methodologies (Agile, DevOps) * Data & Business Intelligence Strategy , Insight and Analytics (using Microsoft technologies)...workers safe * [4] QBE is transforming its digital customer experience with Avanade and Accenture *… more
- Amazon (Seattle, WA)
- Description We are looking for an experienced Business Analyst to join the Customer Experience Operations (CXO) team. The CXO business provides a best in class ... Build statistical models and ML based algorithms to perform insight analysis and help in decision making We are...requirements and using data and metrics to draw business insights - Experience with Excel - … more