- Sodexo (Boston, MA)
- …duration of 6 months.** The position will primarily be responsible for day-to-day customer service operation of Sodexo's Human Resources systems through email ... a new opening for a **Human Resource Systems Support Representative ** to join our team. This is a fully...customer inquiries; case management experience preferred + Excellent customer service + Solid communication skills +… more
- Carrier (Canton, MA)
- …regularly with customer 's representative consult on facility performance. Keeps customer informed of the nature of service we are onsite to perform. ... branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat. If you are looking for a… more
- Evident Scientific (Waltham, MA)
- …a day-to-day basis. The Service Operations Manager supports to streamline service processes to ensure successful customer satisfaction. This role manages and ... customer satisfaction. + Contribute to the alignment of service operations processes to the change, incident, and problem...for IT infrastructure architecture. + Acts as a global representative for developing IT Service Management policies… more
- University of Massachusetts Amherst (Amherst, MA)
- …and reassigning/referring the issue where appropriate. Essential Functions + Serves as a customer service representative for UMass IT, providing timely ... of hardware, software, account management, telephony, IT services, or escalation or reassignment of ticket to appropriate staff and...experience. + Valid driver's license. + Must have excellent customer service skills and the appropriate tact… more
- Philips (Cambridge, MA)
- …and providing telephone and remote technical support to external customers + Resolving customer service events by leveraging Philips tools and resources as ... **523956 Remote Service Engineer (Ultrasound)** This team is responsible for...needed + Timely escalation of customer product issues for evaluation… more
- Burrell Behavioral Health (Aquinnah, MA)
- …incoming messages accurately, place telephone calls as necessary or directed practicing good customer service skills and respond to crisis calls as necessary ... signs and symptoms of withdrawal, and possess knowledge to determine need for escalation to medical intervention when critical symptoms present. + Obtain and record… more
- Transdev (Medford, MA)
- …fostering a positive working environment and ensuring that best practices in customer service and leadership are upheld. Implement corrective actions to ... with the Lead Reservationists who focus on operations and immediate customer -facing issues. The Reservations Supervisor is instrumental in maintaining high standards… more
- CoreSite (Somerville, MA)
- …outages. + Navigate and utilize a CMMS system. + Provide day-to-day exceptional customer service and support. + Maintain and complete regular facility and ... labeling of all equipment per established procedures. + Incident escalation , response, and follow-up report writing + Manage building...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- Marriott (Boston, MA)
- …of customer /stakeholder needs and actions consistent with the company's service standards. + **Global Mindset** - Supports employees and business partners with ... Engineering organization. Champion Quality Engineering (QE) principles of shift-left, customer -centricity, automation, and continual improvement to advance product development.… more
- Manulife (Boston, MA)
- …procedures for application support processes. + Serve as a point of escalation for complex technical issues, proactively communicate with collaborators, and provide ... Advance ITIL (Information Technology Information Library) practices, which includes Service Operations (incident management, problem management), Service Design… more
- Fenway Health (Boston, MA)
- …and will take calls with the MCC Team when not completing supervisory duties. Representative Duties Provide Excellent Customer Service + Greet each client ... demonstrates and holds the MCC team accountable for excellent customer service in order to create an...and patient satisfaction + Assist Call Center staff with escalation calls + Assist MCC Manager with investigation and… more
- Suffolk University (Boston, MA)
- …of the office. Ensure all operational deadlines are met with high-level customer service . Develop policies, practices, and process improvements to enhance ... communication from the registrar's office to students, faculty, and staff. + Oversee customer -centered services and serve as point of escalation for questions… more
- WM (Boston, MA)
- …the team to deliver on projects/enhancements for assigned HR system(s)/module(s) including Service Now HR Service Delivery, Oracle Recruiting, Talent Management ... support of Oracle Talent Management, Learning, Recruiting, and ServiceNow HR Service Delivery. Manages application support and enhancement projects working with the… more
- Pfizer (Cambridge, MA)
- **ROLE SUMMARY** Pfizer Ignite service collaborations expand the way Pfizer works together with biopharmaceutical partners (Partners) to advance innovative ... therapies. Pfizer Ignite offers unique differentiated service capabilities with global scale and capacity, industry leading speed and quality to quickly develop… more
- House of Blues (Boston, MA)
- …working in a concert venue, barricade or in a live music environment + Customer Service experience + Experience recognizing valid ID's + Experience in incident ... crowding + Prevent and resolve altercations among guests using de- escalation tactics . When required, assist with the removal...functions of the job should contact a Human Resources Representative to request the opportunity to participate in a… more