- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. ... end-users' representative on technology/business issues. + Work closely with Sales, Customer Success Manager and/or Project Management for account creations,… more
- DataRobot (Boston, MA)
- …Fortune 50, rely on DataRobot to drive greater impact and value from AI. The Customer Success Manager is a polished communicator, technically astute, with ... wants to transform every business into an AI Driven Enterprise, and the Customer Success Manager is the pivotal role in that mission. **Key… more
- Ford Motor Company (Boston, MA)
- …of vehicle sales and continual expected growth. **In this position ** As a Customer Success Manager , you will provide best-in-class experience while you ... of Ford Pro Solutions to optimize their fleet operation's needs. An accomplished Customer Success Manager possesses unparalleled communication skills, a… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer ... services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a… more
- Trellix (Boston, MA)
- **_Job Title:_** Senior Customer Success Manager **_Role Overview:_** The Senior Customer Success Manager is responsible for driving customer ... of Trellix solutions and services. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful… more
- CloudZero (Boston, MA)
- …would love for you to be a part of it! About the Role: CloudZero is looking for Customer Success Manager (that will join our team in August) to support the ... growth of the Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers. A key focal point for the… more
- Wolters Kluwer (Boston, MA)
- …onboarding, and mentor teammates in their growth and development. You will report to the Manager , Customer Success . The territory will be clients in the ... (CE) product portfolio. You will act as the lead Customer Success representative for our largest and...years direct healthcare provider experience, preferably in a project manager or IT function; or related experience + Excellent… more
- Wolters Kluwer (Boston, MA)
- **Project Manager ( Customer Success Specialist) - Remote R0037213** **Job Description Summary:** The Customer Success Specialist - Project Manager ... Services for enterprise customers. In this capacity, the Project Manager will be the main contact for the ...Manager will be the main contact for the customer and internal partners during onboarding. They are responsible… more
- Google (Cambridge, MA)
- …customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery. + Experience ... practical experience. + 6 years of experience in a customer -facing role and driving customer development programs....Partner with customers, account teams, and executives to drive success and meet business objectives. + Guide IT executives… more
- Amazon (Boston, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Wolters Kluwer (Boston, MA)
- …high quality and effective care. In this remote-friendly role, you will report to the Customer Success Manager within the Health division of Wolters Kluwer. ... **Essential Duties** The Customer Success Specialist, Implementation is a key...and onboarding activities. + Where appropriate, coordinate with Engagement Manager to execute supporting implementation activities + Project Consulting/Best… more
- Dynatrace (Waltham, MA)
- …Use Cases) engagements to enterprise level clients. + Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client the ... AppSec, Extension, and Business Insights services. + Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish… more
- Quadient (Boston, MA)
- …the Quadient AR software platform. Live clients are introduced and handed to an assigned Customer Success Manager (CSM) as and when projects are completed ... clients over to the next set of responsible parties such as Quadient's Customer Success Manager , Account Manager , and Support Teams **Other… more
- Verint Systems, Inc. (Boston, MA)
- …Reporting, Dashboards, adhoc) which as requested by customers and communicated by the Customer Success Manager . + Develop recommendations for improving the ... to conduct superior analytics, as suggested by the product team or customer success leadership. + Leverage expertise during analysis relative to verticals or… more
- Autodesk (Boston, MA)
- …building automation systems and/or building management systems. You will report to the Sr. Manager of Customer Success in a remote or hybrid environment. ... and help customers adapt them to leverage Autodesk Tandem + Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage +… more
- Cengage Group (Boston, MA)
- …School (Pre-K 12) customers, on our market leading print/digital solutions. Reporting to the Customer Success Consultant Manager , the per diem roll works ... inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well...Strong training / presentation skills. + Evidence of strong customer orientation + Ability to form and build effective… more
- EDB (Boston, MA)
- … Success Manager to join our team. The CX Digital Success Manager will be responsible for customer success data strategy and integrity, reporting ... the community take Postgres everywhere. Join us! **CX Digital Success Manager ** **Job Summary:** Enterprise DB is...business performance and optimizing operations and processes within the Customer Success team to drive efficiency and… more
- Capital One (Boston, MA)
- Locations: Sales - MA - Boston, United States of America, Boston, Massachusetts Dealer Success Manager - Boston. MA As a Dealer Success Manager , you will ... nature of this role, we are looking for a customer centric individual who can excel at training/driving tool...(80% travel) - Driving process improvements aligned with desired customer outcomes - Providing subject matter expertise on processes… more
- Confluent (Boston, MA)
- …activities. You will work cross functionally with marketing, sales, product marketing and customer success , to source, secure and create impactful customer ... with offices worldwide, we are looking for a passionate Customer Marketing Manager to join our Reference...functionally with marketing, sales, product marketing, product management and customer success , to source, secure and create… more
- Sanofi Group (Boston, MA)
- **Job Title: Customer Engagement Manager ** **_(Grade will vary dependant on the specific country situation )_** + _Grade: L2-2_ + _Hiring Manager : Ashley Del ... employee satisfaction and growth for our business. **Job Description:** The Customer Engagement Manager is responsible for engaging Endocrinologists,… more