- Spectrum (Charlotte, NC)
- …is known for. BE PART OF THE CONNECTION As a Senior Digital Service & CX Analyst , you'll support customer experience requirements, process design, ... customers the help they need without human intervention. Our CX and customer service innovation helps deliver...to Charter's vision to drive best in class IVR digital self- service . WHAT OUR SENIOR DIGITAL… more
- Ally (Raleigh, NC)
- …things. You're constantly evolving, so shouldn't your opportunities be, too? **The Opportunity** The Digital Analyst - CX will be responsible for monitoring ... discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative… more
- Baylor Scott & White Health (Dallas, TX)
- …a Data Scientist, Data Engineer, Machine Learning Engineer, Data Principal, Customer Intelligence Analyst , CX Analytics Analyst , Quantitative Analyst , ... **JOB SUMMARY** As a Senior CX Researcher, you hold a pivotal role in...in advancing customer experience and driving innovation across our digital products and services. Your expertise will be crucial… more
- Cisco (San Jose, CA)
- …Relations Manager for Customer Experience will be responsible for driving an industry-leading Analyst Relations (AR) program for Cisco's CX business. You will be ... engagement and developing long term relationships with the industry analyst community across the globe. You will act as...to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it?… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital Experience Provider (DXP), Account Receivables Management ... We are currently looking for a talented and motivated Mergers and Acquisitions Analyst /Specialist to join our high-performing team. The Ideal candidate should have a… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …**Minimum Pay Rate:** $111,092.80 **Maximum Pay Rate:** $147,201.60 **Civil Service Status:** Civil Service **Posting Type:** Open This ... converge our contact center operations on the Genesys Cloud CX platform. In this role, you will be responsible...of progressively responsible relevant work experience as a technical analyst in the area of day- to-day design, development,… more
- NRG Energy, Inc. (Houston, TX)
- …trends, identify patterns, and drive improvements to the customer experience, digital experience, product offerings, and processes. + Measure and quantify the ... impact of CX strategies on pipeline, sales and renewal. Leverage customer...of roadmap to address root-causes. + Develop KPIs, Client Service Level agreements and provide Quarterly Business Reviews. +… more