- HITT Contracting (Atlanta, GA)
- …and Outlook)Excellent written, verbal and computer skills are requiredExperience using Quality Management Software such as Procore, Cx Alloy, and BIM-360HITT ... Description: The Manager, Quality Control (QCM) is a mid-level management position that provides support to HITT's Site Ops...Ops teams in the execution of HITT's Quality Control Program (QCP) for larger more complex projects and across… more
- AdventHealth (Altamonte Springs, FL)
- …. 5 years of experience, with prior role(s) in customer relationship management , strategic program management , consulting, business development, account ... CX Analyst will work in partnership with the Director of Experience Programs Intelligence to cultivate Voice of...Admin, Reporting Admin, Users & Roles Admin, System & Program Design, System Admin . Support platform quality analysis… more
- Honeywell (Phoenix, AZ)
- …complex ideas and concepts to both technical and non-technical stakeholders. * Present program performance and key metrics to senior management . YOU MUST HAVE ... Project Manager with a focus on Communications and Change Management here at Honeywell, you will play a critical...to executive-level stakeholders. You will report directly to our Director of Transformation, and you will work out of… more
- General Motors (Columbus, OH)
- …team of operators responsible for development & evolution of the Loyalty program in dealerships, including field sales team management , training and ... Team and Role:_** The position will report to the Director of Loyalty Strategy & Growth and will be...a world-class dealer experience for GM's My Rewards Loyalty program with focus on driving deep engagement with GM's… more
- Sanofi Group (Bridgewater, NJ)
- **Consumer Experience Strategy Lead** **/Associate Director ** **US / Cambridge (US) /** **Bridgewater (US)** **Purpose & Context** + Sanofi is a leading pharma ... with patients, customers, employees, and stakeholders. + The Consumer Experience ( CX ) Strategy lead provides the end-to-end consumer experience strategy and digital… more
- SAIC (Washington, DC)
- … of similar size, scope and complexity, as described above. 1. Active Project Management Institute Program Management Professional (PMI-PgMP) 1. At time of ... by the Project Management Institute (PMI). 1. Within six months of program start, possess and maintain anITIL 4 Strategic Leader (ITIL 4 SL) certification.… more
- ManTech (Alexandria, VA)
- …or related discipline coupled with 8+ years software and/or finance experience + Program management experience + Strong analytical skills with the ability to ... Program Objective Memorandum (POM), Resource Allocation Plan (RAP) development, Acquisition Program Management to a Level I/II/III/ACAT program of record… more
- Amazon (Seattle, WA)
- …and aspires to be the world's most engaging, satisfying, and loved membership program , that delivers profitable growth by improving the Amazon experience. The ... program serves over 200 million members across 25 countries,...adoption of Amazon in new locations and segments. The Director , UX Design will be a key leader in… more
- NASCO (Columbus, OH)
- …feedback from multiple groups such as sales, marketing, customer support, customer experience ( CX ) and user experience (UX) leaders, as well as customers and the ... preferably in healthcare + Depth of experience across product management skills with a track record of delivering successful...accounts to help with out-of-pocket medical expenses + Wellness Program + 17 Days of Paid Time Off (PTO)… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW MCI is seeking a BPO Insurance Sales Director experienced in Property and Casualty and Life insurance to support complex business process ... the team. This is a senior-level position requiring experience in account management of contact center clients. Experience in BPO insurance contracts, contact center… more
- CIBC (Chicago, IL)
- …Thinking, Customer Experience ( CX ), Customer Service, Leadership, Long Term Planning, Project Management , Relationship Management , Strategic Objectives ... ambitions a reality, the CIBC US offer focuses on integrated relationship management , where Commercial, Wealth and Capital Market teams work together to deliver… more
- US Foods (North Las Vegas, NV)
- …remote anywhere in the US except Hawaii or United States Territories. The Director , Contact Center Operations will be responsible for creating and defining the ... through the contact center for systems enabling transaction routing, Workforce Management , quality programs, outbound dialer, CRM, soft phone, etc. This position… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- Director , User Experience Research **General Information** Ref #: 20240037400 Travel Amount Required: None Job Type: Regular-Full Time Location: Lowell - ... at UKG, our purpose is people (TM) . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who… more
- CIBC (San Francisco, CA)
- …40 **Skills** Banking, Business Banking, Business Development, Client Relationship Management , Community Connections, Customer Experience ( CX ), Financial ... mindset and subsector industry expertise. **What You'll Be Doing** The Director 's primary responsibilities will be participating in all aspects of the… more
- Mass Markets (Dallas, TX)
- …This is a senior-level position requiring experience in P&C account management . Experience in BPO insurance contracts, contact center operations, client services, ... or account management is preferred. In addition, responsibilities of this role...and the MCI operations and shared services team. Our Director 's are responsible for the following tasks: + Develop… more
- AdventHealth (Altamonte Springs, FL)
- …)/VoC subject matter expert with a passion for consumer centricity and CX and extensive CX program management skills. The CX Program Manager will ... and other quantitative and qualitative sources of data. The CX Manager reports to the Director of...AND EXPERIENCE REQUIRED:** . 5 years of experience in CX or VoC program /project management … more
- Amazon (Westborough, MA)
- …across many teams. - The candidate will possess a strong technical program management and process excellence background, will have demonstrated experience ... allocations. Ensure resource (budget and headcount) adherence across MSP CX * Develop the Capacity Planning Program ...plans. Highlight misses, direct appropriate closure actions within MSP CX * Assist MSP CX Director… more
- Staples (Framingham, MA)
- …of the Digital team, this position manages core components of our SEO program , an essential traffic and growth channel across Staples.com and SA.com. This position ... SEO performance + Collaborate with experts in Paid Media, Analytics, Digital CX , Creative, Content, Product and Web Development + Conduct competitive analysis:… more
- Pfizer (Tampa, FL)
- …those insights continuously to raise the bar and customer experience. + Complex project/ program management experience, ideally involving CX and omnichannel ... with the Director of Enterprise Customer Experience Management (CXM), CX & Capability Leads, Digital...to participate in our share based long term incentive program . We offer comprehensive and generous benefits and programs… more
- Sunrun (Columbus, OH)
- …to diversity, inclusion and belonging. **Responsibilities** + Scheduling and Calendar Management : Use depth of knowledge in construction and calendar expertise to ... scheduling of installation, home upgrade, and inspection appointments in coordination with CX Pro Team, or customers directly as needed + Confirm appointments with… more
