- West Technology Group, LLC (Atlanta, GA)
- …Experience selling into areas supporting call centers such as Customer Care, HR, Service/ Help desk and sales. Experience selling into Top companies in the ... on delivering a Customer Experience (CX) outcomes leveraging digital messaging , personalized and predictive self-service and cloud contact center infrastructure… more
- Pfizer (Collegeville, PA)
- …Information Security (GIS) organization delivers proactive cyber defense for the global enterprise . Our mission is to secure all of Pfizer's digital information ... level cybersecurity talent driven to proactively design and implement cybersecurity messaging protection solutions with agility, quality and speed, make data driven… more
- Vectrus (Bangor, WA)
- …have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... Specialists are the Tier 2 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the… more
- Koniag Government Services (Durham, NC)
- **TGS** **Job ID 2390217** ** Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading edge enterprise IT solutions and ... this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft… more
- BMO Financial Group (Chicago, IL)
- Trade Desk Support is accountable for the execution of assigned FICC Trade Support activities for various products and processes that require specialized handling ... plan designed to positively influence or change behavior; develops tailored messaging ; and identifies appropriate distribution channels. + Provides input into the… more
- Vanguard (Malvern, PA)
- …future delighters and shape how we transform the intranet into a day-to-day hub, at your desk or on the go. You will set future direction and strategy for how we ... and a vision for the employee journey of "finding information and getting help ," and work with cross-functional stakeholders who provide help and information… more
- Serco (Herndon, VA)
- …**IT Infrastructure and Modernization Program Manager** to lead strategic enterprise -wide initiatives aimed at enhancing technological capabilities. Your combination ... programs, fostering collaboration, and ensuring the successful delivery of enterprise -wide IT initiatives with large Federal Civilian agency. Successful candidates… more
- Cisco (San Jose, CA)
- …and team leadership of several marketing professionals. * Lead the overall messaging and strategy for the Cisco Collaboration Devices portfolio including Room ... Devices, Desk Devices, Phones, Headsets and other devices. * Assess...customer needs and competitors to build differentiated product positioning, messaging and narratives for targeted market segments and personas.… more
- TEKsystems (Washington, DC)
- …incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging , and personal visits to the Service Desk . Interfaces ... prior to start date. Experience supporting a nationwide mid to large Federal agency enterprise is a plus. Mac support experience is a plus. Serves as the initial… more
- CACI International (Denver, CO)
- …**Position Responsibilities:** + Monitors and tracks service impacting changes in the Enterprise infrastructure + Works with Service Operations team staff during the ... equipment or software to monitor and track potential impact to the Enterprise + Monitors and analyzes critical incident alerts regarding outages or degradation… more
- Jacobs (Warrenton, VA)
- …Tier III voice and video services working in tandem with Network Engineering and Help Desk /Network Operations teams to maintain and resolve all service issues. + ... support, operate, and maintain the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES). The DCIN-TS ES is a DoD provided, TS/SCI,… more
- TEKsystems (Quantico, VA)
- …Certified Solutions Expert (MCSE) certification in Productivity or Messaging . Required Qualifications/Education/Experience Cloud Platform and Infrastructure or ... Microsoft Certified Solutions Expert (MCSE) certification in Productivity or Messaging . Information Assurance Technician (IAT) Level II 8 years of experience in… more
- CACI International (Denver, CO)
- …by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness ... rooms, and communicating ongoing impacts to service operations + Leverages Enterprise Management tools and analytics to correlate service impacts, service… more
- Rock Family of Companies (Detroit, MI)
- …They will perform Microsoft 365 tenant management tasks for an enterprise , including its identities, security, compliance, and supporting technologies. They will ... effective and efficient Tier 1 and Tier 2-level service desk support of all user issues for both cloud-based...security policies, such as data retention. + Support the messaging environment in the Cloud (Microsoft 365). + Manage… more
- Belay Technologies (Laurel, MD)
- …Server 8 + Microsoft Certified IT Professional - MS Exchange Server (MCITP-EXG) Enterprise Messaging Admin on Exchange 2010 + Certified Information Systems ... all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Leidos (Laurel, MD)
- …allof the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... Server 8 Microsoft Certified IT Professional - MS Exchange Server (MCITP-EXG) Enterprise Messaging Admin on Exchange 2010 Certified Information Systems Security… more
- BMS CAT (Haltom City, TX)
- …configuring systems and applications per defined procedures + Assist in providing tier two-level help desk support + Lead in projects related to hardware and ... software releases and roll-outs, including store migrations + Adhere to defined help desk request- and problem-solving process + Test fixes to ensure problem has… more
- State of Maine, Bureau of Human Resources (Augusta, ME)
- …information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the ... supervision. Good communication and teamwork are essential. We all help each other, regardless of our roles, thus a...and capabilities of applications and systems. + Staff Service Desk queue to take incoming calls. + Utilizing remote… more
- System One (Arlington, TX)
- …laptops for the end-users. + Documents in detail the resolutions to issues in the Help Desk ticketing system. + Participates in floor support for major system ... management. + Interacts directly, when needed, with the network security admins, enterprise application team, and other office support teams to determine the proper… more
- ABBTECH Professional Resources, Inc. (Fort Meade, MD)
- …training and desk -side support to mission operations staff, executives, and other help desk staff. + Perform training for personnel who monitor the system ... accomplishment. **Responsibilities:** + Day-to-day monitoring of a production Telos Automated Messaging Handling System (AMHS). + system processes and feeds + manage… more
