• Computer World Services (CWS)Corporation (Washington, DC)
    …Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS ... member agencies. Job Description CWS is seeking a Help Desk Specialist to answer and triage all OFR requests,...possible, and escalate to Tier II or Tier III level (s) as appropriate. Key Tasks and Responsibilities Answer and… more
    JobGet (03/26/24)
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  • Daiichi Sankyo, Inc. (Basking Ridge, NJ)
    …optimize proactive notification of high impact operational issues.Monitor and oversee vendor Service Level Agreements and notify management when thresholds are ... with integration tools (Azure Data Factory, Informatica IICS, or equivalent), enterprise scheduling / orchestration tools (Tidal Enterprise Schedule or… more
    HireLifeScience (02/23/24)
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  • West Technology Group, LLC (Atlanta, GA)
    …Experience selling into areas supporting call centers such as Customer Care, HR, Service /Help desk and sales. Experience selling into Top companies in the ... Experience (CX) outcomes leveraging digital messaging, personalized and predictive self- service and cloud contact center infrastructure solutions.As Senior Sales… more
    JobGet (03/10/24)
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  • Careerbuilder-US (Chicago, IL)
    …be performed with a positive, customer- service -focused approach. Required Skills Provide Service Desk hotline and in person assistance for business partner ... technical configurations, and maintain equipment inventory. The resource provides Level 2 and Level 3 technical support...with a send of urgency, to executives. Mentor junior Service Desk staff. Participate in the maintenance… more
    JobGet (03/21/24)
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  • Truliant Federal Credit Union (Winston-Salem, NC)
    …mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, ... Service , Guidance, Relationships, and Community define how we interact...provide recommendations for optimization of the environment and the enterprise application integration solutions. Essential Functions and ResponsibilitiesAssists in… more
    JobGet (03/28/24)
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  • JobsRUs (Oklahoma City, OK)
    …for the typical desk side support technicianYou will be directed by Help Desk , Service Desk , or script using standard methods, techniques, and toolsYou ... customer satisfaction throughout the service delivery transactionEnsures client specific Service Level Agreements are met and incident and request tickets… more
    JobGet (03/20/24)
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  • JobsRUs (Albuquerque, NM)
    …on Dell equipment?Day to Day Work: Break fix repair of Industry standard enterprise level servers, blades, storage and networking equipmentWorking with various ... and switches, break-fix on Dell Equipment*remote experience does not apply, help/support desk is not qualified skills for this roleA+ Certified only!Driving or… more
    JobGet (03/20/24)
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  • NS International, Ltd. (Troy, MI)
    …create business value. Oversees development, deployment and performance of enterprise standards and technology architecture, technology evaluation and transfer, and ... Oversee and deploy ISO27001:2002 and VDA-TISAX standards2. Infrastructure:Determines long-term enterprise -wide information technology needs from hardware and network requirements… more
    JobGet (03/23/24)
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  • Enterprise Service Desk

    General Dynamics Information Technology (Falls Church, VA)
    …experience **US Citizenship Required:** Yes **Job Description:** We are currently seeking an Enterprise Service Desk Manager with who will provide oversight ... timelines, customer experience and relationship management, and prioritizing and allocating workflow. The Enterprise Service Desk Manager will ensure the … more
    General Dynamics Information Technology (03/16/24)
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  • Enterprise Service Desk

    Leidos (Kansas City, MO)
    …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... career growth opportunities? We have been awarded the Navy Service Management, Integration and Transport (SMIT) program, formerly referred...to as NGEN, and we are seeking talented Help Desk Support Representatives to join the Leidos team in… more
    Leidos (03/21/24)
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  • Senior Service Desk Specialist - Top…

    Vectrus (Springfield, VA)
    Desk Specialists are the Tier 2 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service ... to provide "hands on" troubleshooting assistance at the desktop level . + Senior Specialists must be comfortable handling complex...Service Desk team members. The IT Enterprise Service Desk supports a… more
    Vectrus (03/21/24)
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  • Service Desk Level

    Trace Systems Inc (Colorado Springs, CO)
    …contract requirements, US Citizenship is required. Job Responsibilities: Trace Systems is seeking a Service Desk Level I Technician to support our on-site ... Level I Technician will provide support to the Service Desk team and customers in the...accurate status reports and updates to Service Desk Lead + Coordinate with DISA's Enterprise more
    Trace Systems Inc (02/02/24)
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  • Tier 1 Mid- Level Service

    ERP International (Washington, DC)
    …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to...Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service more
    ERP International (01/09/24)
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  • Service Desk Manager

    General Dynamics Information Technology (Colorado Springs, CO)
    …**Help Desk Manager:** Seize your opportunity to make a personal impact as a Service Desk Manager for Enterprise IT Solutions in Colorado Springs, CO. ... **Req ID:** RQ165943 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...previous experience with DoD related contracts + Experience with enterprise IT service desk support… more
    General Dynamics Information Technology (01/21/24)
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  • IT Service Desk Lead

    Humana (Washington, DC)
    …agreements (SLAs). + Develop trend analysis and response processes and reporting for the Enterprise IT Service Desk . + Leads team that will ... Collaborate with the vendor partner to ensure alignment with service level agreements (SLAs) and performance expectations....efficiency and effectiveness of the IT Service Desk process & experience. + Maintain an enterprise more
    Humana (03/27/24)
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  • Service Desk Manager

    Chenega Corporation (Springfield, VA)
    …ensure that the service desk is constantly developing and achieving Service Level Agreements. **Responsibilities** + Train, coach, and mentor Service ... (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and...+ Experience with successfully managing the Service Desk with Service Level Agreements… more
    Chenega Corporation (03/20/24)
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  • Senior Manager, Service Desk Lead…

    RTX Corporation (Mckinney, TX)
    … Delivery Operations (SDO) organization as part of the Operations support team. The Service Desk Lead is responsible for the day-to-day operations of the ... The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team: Role Overview...Service Desk , including but not limited to,… more
    RTX Corporation (02/02/24)
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  • Service Desk Agent (Third Shift)

    William C Brown Inc (Bowie, MD)
    …protected by law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center ... level server and desktop requests; monitoring alerts from enterprise monitoring tools; coordinating incident activities with the technical...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. +… more
    William C Brown Inc (01/17/24)
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  • Service Desk Manager, Data…

    Ankura (Washington, DC)
    …appropriate cost, risk and service level trade-offs. Role Overview: As a Service Desk Manager, you will be responsible for leading and managing our IT ... prompt resolution of IT issues and requests in accordance with defined service level agreements (SLAs). Monitor service desk metrics and KPIs to track… more
    Ankura (02/21/24)
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  • Cloud Platform Service Desk Engineer…

    SAIC (Reston, VA)
    **Description** SAIC is seeking a Platform Service Desk Lead to join our Avalon Platform Engineering and Sustainment team. **This is a full-time remote job that ... can be worked anywhere within the US** As a Service Desk Lead, you will play a...management, and change management processes. + Establish and maintain service level agreements (SLAs) to meet customer… more
    SAIC (03/21/24)
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