- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst , you ... technical support, resolving the most complex issues related to hardware , software, and network systems. + Escalated Ticket Management:...+ Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts,… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst ** to join our ... Responsible for providing support to end-user community on difficult hardware , software and network related problems, questions, and use....users. If unable to diagnose problem, will work with service desk management or Tier 3 to… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... experience troubleshooting a variety of software and hardware issues including issues with Windows, Mac, iOS, and...Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst , you will… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the ... phone, email, and chat, addressing a wide range of hardware and software issues. + Ticket Management: Log, prioritize,...self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams,… more
- Insight Global (Chicago, IL)
- …team. This person will be joining a team of 7 and will be responsible for mainly Tier 1 support. 80% of time will be allocated to phone support, 20% in person as ... from Outlook, Azure, Active Directory and basic Windows 10 hardware /software issues. There is a lot of room for...is self-sufficient and determined. If they can't resolve at Tier 1, they escalate to Tier 2.… more
- City of New York (New York, NY)
- …The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP ... services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City. The New York City Department of… more
- SAIC (Las Vegas, NV)
- **Description** SAIC is seeking an experienced, motivated, career and customer- service oriented Help Desk Analyst to join our team to begin an exciting and ... Vegas, NV. Duties: + The qualified applicant will provide Tier II help desk support to users unable to...customers. + Consults with users to determine if existing hardware /software meets specifications required to support functionality for system… more
- Seek Now (Louisville, KY)
- …and service level metrics. + Works closely with staff by providing Tier 1 Service Desk support. + Identifies, recommends and implements improvement ... initiatives to streamline IT operations and workflow. + Provides Tier 1 support, including on-call and Service ...to lift PCs, monitors, printers and other personal computer hardware up to 100 pounds. Benefits and Perks: Seek… more
- General Dynamics Information Technology (Quantico, VA)
- …world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . The ... **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with ... data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of… more
- TEKsystems (Silver Spring, MD)
- Description: The person hired for the Key Accounts Technical Services Analyst will be responsible for providing timely acknowledgement and support while delivering ... within defined service level agreements. This position will remote to the...years of LINUX/UNIX OS experience * Experience with troubleshooting hardware * Able to write and implement SQL Scripts… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- University of Utah (Salt Lake City, UT)
- Details **Open Date** 02/02/2024 **Requisition Number** PRN37608B **Job Title** Technical Support Analyst **Working Title** Video Tier 1 Technician **Job Grade** ... **Job Summary** The primary role of the (VT1) Video Tier 1 Support Group is to serve as the...with stakeholders and peer departments regarding network, equipment and hardware issues and failures. + Provides support and assistance… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... + Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware , software, and network systems, serving as an escalation point for … more
- State of Massachusetts (Chelsea, MA)
- …EOTSS Management to resolve issues quickly and efficiently. The * Service Desk Analyst *will handle the processing of Tier 1 support and infrastructure calls. ... resolved at the Tier 1 level, the Service Desk Analyst will determine and document...1 issues * Proven knowledge of personal computers including hardware , operating systems, and application software * Demonstrated understanding… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join our team in ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Responsible for providing support to end-user community on difficult hardware , software and network related problems, questions, and use.… more
- State of Massachusetts (Chelsea, MA)
- …EOTSS Management to resolve issues quickly and efficiently. The * Service Desk Analyst * will handle the processing of Tier 1 support and infrastructure calls. ... resolved at the Tier 1 level, the Service Desk Analyst will determine and document...1 issues. * Proven knowledge of personal computers including hardware , operating systems, and application software * Demonstrated understanding… more
- Perdue Farms, Inc. (Salisbury, MD)
- …on computer technology by completing on-line CBT courses and Service Desk Analyst certification. + Assist with PC hardware maintenance as needed. + Assist ... AgriBusiness ranks among the top US grain companies. **Summary** Tier One is the first point of contact for...point of contact for all users of IT services. Service requests are directed to the appropriate support departments.… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT ... in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst ,...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more