- New York State Civil Service (Manhattan, NY)
- …QualificationsBachelor's degree in Computer Science plus two years of experience in a service desk or customer support role. Excellent phone skills, thorough ... mailbox; triage issues as they are received.Monitor and update Service Desk tickets and escalate issues based...point to contact for phone calls, emails, and self- service tickets from staff IT issues and queries; work… more
- Concentrix (Mason, OH)
- Job Title: Helpdesk Service Job Description The Sr. Advisor II,...or more customer service or service desk functions. + Acting as a point of ... You will guide and lead a dynamic team of Service Desk Advisors to strive for excellence....and ticket queues. + Acts as the routine contact point , receiving and handling requests for support. + Responds… more
- Chenega Corporation (Springfield, VA)
- …superior customer service in support of customer request when contacting the Single- Point -of-Contact IT Service Desk This position is contingent upon ... Senior Helpdesk Specialist- VA Springfield, VA Join our Talent...or route user support calls to appropriate IT Help Desk + Attempt First Call Resolution (FCR) for all… more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 30495 **Summary** **Junior Helpdesk Specialist** **Springfield, VA** Are you ready to...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Lucid Software (Salt Lake City, UT)
- **IT Helpdesk Technician** at Lucid Software Salt Lake City, UT Lucid Softwareis a leader in visual collaboration, helpingteams see and build the future from idea to ... in every area. We are looking for an IT Helpdesk Technician that is interested in continuing their IT...active inventory of all hardware + Be the first point of contact for any employee about hardware or… more
- IAP Worldwide Services, Inc (Schofield Barracks, HI)
- …and other duties as assigned. REQUIRED QUALIFICATIONS + 3 or more years of experience in service desk support + IAT Level II (eg, Security+ etc) or higher + ... Job Title: Helpdesk Engineer Overview The work environment: + Location:...electronically submitted requests . Provides polite and friendly customer service . Support all Cross-Domain solution requirements . Stay… more
- Ferrotec USA (Bedford, NH)
- …pure precision solutions to our customers, delivering superior quality, value, and service . Ferrotec (USA) Corporation is a technology company with a worldwide ... locations. HOW YOU MAKE AN IMPACT As an IT Helpdesk Specialist, you play a crucial role as the first point of contact for end users, ensuring optimal support and… more
- Mb Solutions, Inc. (Washington, DC)
- …Filled (PST) | Washington, DC, USA | Salary | Full Time As a Service Desk Technician, you will be the initial point of contact for end-users, responsible for ... point of contact for end-users, logging incidents and service requests promptly and accurately. + Diagnose, troubleshoot, and...related field. + Proven (2 years) experience in a service desk or technical support role, with… more
- University of Oregon (Eugene, OR)
- …strong problem- solving ability and teaching or training experience. * Experience with Helpdesk / Service Desk operations in a Higher Education environment. * ... areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications...Experience with evaluating and implementing Helpdesk / Service Desk services in a… more
- CACI International (Chantilly, VA)
- Service Desk Technician (Business, clearance Sponsorship) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Type of Travel: None * * * **Description:** The Service Desk Technician will provide frontline support...will provide frontline support and act as the primary point of contact for large Government organization with diverse… more
- Invenergy (Chicago, IL)
- …as needed + Provide competent, service -oriented support to end users as primary point of contact for company helpdesk , both in person and remotely. + Follow ... IT. We are looking for an energetic, outgoing, customer service -oriented Helpdesk specialist to provide technical support...Adhere to the company's values and behaviors. + Monitor service desk tickets, for yourself and team… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide ... in the heart of our nation's capital. As a Service Desk Technician / Help Desk...to executive IT support. You act as the first point of contact for our government client and exhibit… more
- State of Massachusetts (Chelsea, MA)
- …* Experience supporting Microsoft Operating Systems preferably in a high-volume service desk or call center environment with a helpdesk ticketing system and ... Commonwealth of Massachusetts. EOTSS is seeking to hire a * Service Desk Analyst *that will act as...Desk Analyst *that will act as the first point of contact for Commonwealth supported end users and… more
- State of Massachusetts (Chelsea, MA)
- …experience supporting Microsoft Operating Systems preferably in a high-volume service desk or call center environment with a helpdesk ticketing system and ... Commonwealth of Massachusetts. EOTSS is seeking to hire a * Service Desk Analyst* that will act as...Desk Analyst* that will act as the first point of contact for Commonwealth supported end users and… more
- Medical Mutual of Ohio (Dublin, OH)
- …and perform pre-employment substance abuse and nicotine testing._ **Title:** _IT Service Desk Representative I-V_ **Location:** _OH-Dublin_ **Requisition ID:** ... Tier 2 support duties to resolve issues at initial point of contact per Service Level Agreements....Operating Systems and application productivity suites. Professional Certification(s) + Helpdesk Support Analyst or Helpdesk Desktop Support… more
- Hyundai Autoever America (West Point, GA)
- 20176 - Service Desk Rep. I West Point , GA PURPOSE: Provide initial employee support for technical inquiries received via phone, email, and messaging ... Handle assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable...Open/Close and update incident history via ITSM, or other Helpdesk applications, as assigned * Backup/Restore user profiles and… more
- CACI International (Mclean, VA)
- …limited to:** + Lead operations of help desk and services as focal point for customer concerns + Deliver IT Service Management support for applications over ... diverse CIO customer base. You will lead the single point of contact delivery of support for a full...with poly + In-depth experience and knowledge of Help Desk support and IT Service Management +… more
- Cayuse Holdings (Washington, DC)
- …and unlock new opportunities for growth and innovation. **Primary Focus** The IT Service Desk Supervisor provides customer service solutions within ... **_JOB TITLE:_** IT Helpdesk Supervisor **_LOCATION:_** Remote (located in the DC/Baltimore/Laurel,...certifications (eg, CompTIA A+, ITIL, Microsoft Certified Professional) + Service Desk or Customer Service … more
- General Dynamics Information Technology (Washington, DC)
- …Must Be Able to Obtain:** Top Secret **Job Family:** SCA **Skills:** Problem Resolution, Service Desk ,Technical Helpdesk **Experience:** 5 + years of related ... providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk . In this role, a typical day… more
- TEKsystems (Halethorpe, MD)
- …trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other ... 3. VPN 4. Network Troubleshooting 5. Software Installation Skills: Help Desk /ServiceNow, Emails and Phone Support Additional Skills & Qualifications: 6+ months… more