- HCA Healthcare (Nashville, TN)
- …part of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... of innovative solutions in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible… more
- ManpowerGroup (Minneapolis, MN)
- **Job Title: Telephony Business Analyst ** **Location: Minneapolis, MN (Hybrid Work Schedule)** **Need: Experience with Contact Center platforms (Cisco)** ... supporting the enterprise. We are looking for a Telephony Business Analyst who will collect business...Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Reporting, and IVR Call Flows working in tandem with technical groups… more
- Xcel Energy (Amarillo, TX)
- …24x7 rotation to handle after hours emergencies. **Essential Responsibilities** + Provide primary business support for the IVR as well as other self-service ... initiatives including all customer contact channels and not limited to the IVR phone system. This includes the self-service enhancement cycle, partnering with other… more
- EssilorLuxottica (Mason, OH)
- Business Systems Analyst (Call Center) Date: Mar 31, 2024 Brand: Luxottica (LoA Corporate) Location: Mason, OH, US, 45040 **Requisition ID:** 829430 ... is provided for and well taken care of. **GENERAL FUNCTION** The Business Systems Analyst implements and supports the Luxottica Customer Care hardware… more
- Marriott (Columbus, OH)
- …Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Engagement Channel Analyst role entails being an integral part of a team tasked with ... for various components including IP Voice systems, Omni Channel routing, IVR , NLU, and Conversational voice technologies. The position involves daily operations… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... THE CONNECTION As a Senior Digital Service & CX Analyst , you'll support customer experience requirements, process design, system...contribute to Charter's vision to drive best in class IVR digital self-service. WHAT OUR SENIOR DIGITAL SERVICES AND… more
- Alight (IN)
- …embody the meaning of Be Alight. Learn more at careers.alight.com. **IT Test Analyst ** **-** **Functional QA** **The individual will be involved in the following ... focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. + Work closely with CRM and… more
- TEKsystems (Warren, MI)
- Description: The Workforce Analyst will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected candidate ... will monitor, report, and analyze intraday performance by business unit to ensure key performance indicators are met...is a key function of the job. The Workforce Analyst is an extension of typical workforce management, with… more
- New Jersey Resources (Wall Township, NJ)
- Sr. Business Application Analyst II Wall Township, NJ, USA Req #2464 Thursday, April 18, 2024 Energize your future and join our team as we pursue a reliable, ... competitive pay and benefits. New Jersey Resources is seeking a Sr. Business Applications Analyst to provide operational/production support for all enterprise… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- IT Statewide Technical Support Analyst 1-3 (CM) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4473012) Apply IT Statewide Technical Support ... Analyst 1-3 (CM) Salary Depends on Qualifications Location Baton...focus on Automated Call Distribution (ACD), Integrated Voice Response ( IVR ) systems and Hosted IP Contact Centers. Serves as… more
- Arizona Public Service (Phoenix, AZ)
- WFM Real Time Analyst Apply now " Date: Apr 10, 2024 Location: PHOENIX, AZ, US, 85021-1808 Company: APS Arizona Public Service generates clean, reliable and ... a reputation for customer satisfaction, shareholder value, operational excellence and business integrity. Our present and future success depends on the creative… more
- State of Georgia (Fulton County, GA)
- Eligibility and Policy Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/51109/other-jobs-matching/location-only) ... Sign Up for Job Alerts Under supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures… more
- Madison Gas & Electric (Madison, WI)
- **Customer Systems Analyst ** Location **Madison** Job Category **Customer Service** \# of openings **1** Apply Now ... AND RESPONSIBILITIES** + Collaborates cross-functionally with both internal and external business partners, consultants, and vendors. + Assists in improving the… more
- Spectrum (Charlotte, NC)
- …Science + This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It's a full-time, ... the ones you already have, all in a robust and forward-thinking business setting. + First-rate, hands-on experience in the telecommunications industry. +… more
- Pfizer (New York, NY)
- …and results-oriented business lead + Product management, product owner, product analyst , or other related product roles + Leading and understand agile ways of ... **ROLE SUMMARY** The Contact Center CRM Business Product lead is a new role within...contact center technologies (eg for case management, workforce management, IVR , Knowledge management, patient support programs) across HCPs and… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... and process analysis; identifies needed changes, enhancements, and impacts to business processes. + Revises user and system requirements; designs modifications and… more
- NiSource (Columbus, OH)
- …architecture group and presented within IT leadership. The SA collaborates with the Business Analyst (BA) to determine the non-functional requirements of the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales, and… more