• Product Manager 1

    Marriott (Washington, DC)
    …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
    Marriott (03/28/24)
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  • Senior IT Program Manager

    Motion Recruitment Partners (Benicia, CA)
    Senior IT Program Manager Benicia, California **100% Remote** Contract $75/hr - $78/hr Our client, a leading healthcare organization dedicated to advancing patient ... care and safety, is looking for a contract Senior IT Program Manager . This is a fully remote contract position, however, ideally candidates should be located in one… more
    Motion Recruitment Partners (03/06/24)
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  • Operational Readiness Project /Program…

    CVS Health (New Albany, OH)
    …health care more personal, convenient and affordable. Job Summary: The Operational Readiness Project /Program Manager is a product management role within the BTSS ... bot that is the strategic replacement for the traditional IVR that is in place today. This position is...to >30M calls per year + Liaison to Account Manager teams, Legal, Compliance, WFM, etc. + Marketing artifact… more
    CVS Health (02/29/24)
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  • Manager , Unified Communications…

    LA Care Health Plan (Los Angeles, CA)
    …and vendors resulting in solutions for LA Care's growth and success. Act as a Project Manager for large-scale projects telecom such as relocations, new site or ... to telecommunication services. Oversees all aspects of Call Center, IVR , Conferencing, Right fax, Cisco Universal Call Manager... IVR , Conferencing, Right fax, Cisco Universal Call Manager and UCCE, Nice, Nuance, and Noble systems. Conduct… more
    LA Care Health Plan (03/21/24)
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  • (USA) Senior Product Manager , Omni Care…

    Walmart (Bentonville, AR)
    …digital and physical retail channels. We are seeking an experienced Senior Product Manager with a track record of leading successful product initiatives from concept ... to empower human understanding at scale. As a Product Manager , you'll be working closely with a diverse team...recommendations accordingly. + Bring hands on experience with conversational IVR and bot product development + Develop, maintain and… more
    Walmart (03/27/24)
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  • Product Manager (AI/ML)

    Cisco (San Jose, CA)
    …and innovate -- anywhere, on any device. Who You'll Work With As a Product Manager in the Collaboration AI group, you'll join a high-caliber team of machine learning ... and emerging technologies, contributing to strategic decisions. * Manage and mitigate project risks, ensuring timely delivery of AI/ML features and applications. *… more
    Cisco (03/12/24)
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  • Manager , Inbound Call Disruption

    CVS Health (Woonsocket, RI)
    …solutions to make health care more personal, convenient and affordable. Position SummaryThe Manager of Digital Call Disruption will play a critical role in the ... related day to day call disruption work within our IVR system, including the SMS to App program. Key...and other Call Disruption programs across multiple stakeholders. The Manager will be responsible for identifying trends to prioritize… more
    CVS Health (03/13/24)
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  • Senior Business Manager , Bank Voice…

    Capital One (Richmond, VA)
    West Creek 8 (12080), United States of America, Richmond, Virginia Senior Business Manager , Bank Voice Strategy & Analytics The Bank Voice Strategy & Analytics ... Senior Business Manager works closely with the Ops leadership team and...(Checking, Savings, CDs) + Tech and Product roadmap (ie IVR , case management system) leading to improved customer outcomes… more
    Capital One (02/25/24)
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  • Contact Center AI (Ccai) Presales Solution…

    Capgemini (Dallas, TX)
    …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
    Capgemini (03/19/24)
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  • Sr. Manager , Clinical Application…

    Amgen (Washington, DC)
    …patients worldwide. It's time for a career you can be proud of. **Sr. Manager , Clinical Application & Analytical Services** **Live** **What you will do** Let's do ... implementation of technical projects and management of day-to-day platform oversight. The Senior Manager will have a strong technical background and be a leader with… more
    Amgen (03/15/24)
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  • Operational Support Manager

    Publix (Lakeland, FL)
    **27835BR** **Position Title:** Operational Support Manager - Lakeland **Department:** Public Affairs **Location:** Lakeland, FL **Description:** Publix's Customer ... Care and Social Media (CCSM) department is seeking an Operational Support Manager to lead communication, training and development, as well as systems support. This… more
    Publix (03/09/24)
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  • Manager , Information Governance & Privacy…

    CVS Health (Hartford, CT)
    …days from home per week at one of our office locations The Privacy Manager will be responsible for working mainly with the Medicare area (Medicare Advantage, Group ... the development and operation of services, products, and capabilities. Privacy Manager will minimize risk by: 1) Anticipating, identifying, assessing and monitoring… more
    CVS Health (02/24/24)
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  • Senior Data Manager

    Humana (Washington, DC)
    …as we help our members achieve their best health! The Senior Data Manager acquires, cleans and develops datasets from internal and external sources to support ... and usable for leaders to derive insights + Experience working on a project through its entire life cycle, from design, coding, code review and deployment… more
    Humana (03/09/24)
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  • Contact Center Junior Developer

    Leidos (VA)
    …to build on technical skills while working closely with the Call Center IT Project Manager , Test Manager , and various IT resources. The opportunity ... for backing up lead IT telephony engineer by completing IVR changes in both regular releases and emergency change...with NICE inContact CXone. + Experience with Customer Relationship Manager (CRM) user testing. + Knowledge of and ability… more
    Leidos (03/29/24)
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  • Contact Center Sr. Solutions Architect (Genesys,…

    Capgemini (NC)
    …to ensure code quality, maintainability, and security. + Contribute to architectural project plans, to obtain approval for detailed plans and resource estimates. + ... Avaya or Cisco. + 5+ years of extensive hands-on experience on integrating telephony/ IVR systems with CRM like Salesforce, MS Dynamics. + Must have knowledge of… more
    Capgemini (02/02/24)
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  • Computer Specialist Series (Operations)

    MTA (Brooklyn, NY)
    …network management and monitoring systems such as SolarWinds, NNMI (Network Node Manager ), WUG (WhatsUpGold), Teoco, that monitors NYCT's ATS-A, PACIS, PSLAN, FCLAN, ... systems into the Authority data network, programming ACD and IVR systems, integrating voice recording systems into the PBX,...one year of which must have been in a project leader capacity or as a major contributor on… more
    MTA (03/15/24)
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  • Associate Director, Customer Contact Centers…

    Boehringer Ingelheim (Ridgefield, CT)
    …Boehringer Ingelheim's high regard for our employees. Using deep knowledge of project management, the Associate Director, Vendor Liason Manager provides ... launches or product updates. The AD, Contact Center Vendor Liason Manager proactively identifies, prioritizes, designs and executes results-driven contact center… more
    Boehringer Ingelheim (03/25/24)
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  • Senior Division Director Infection Prevention

    Providence (Lubbock, TX)
    …compensation, and time approval (people management). Oversees orientation and training of new manager or senior manager hires. + Identifies and follows up on ... the work is successfully completed within deadlines. + Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of… more
    Providence (01/23/24)
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  • Customer Service Specialist

    MTA (New York, NY)
    …SALARY RANGE: Non Negotiable, $45,125 DEPT/DIV: HR Center of Excellence SUPERVISOR: Manager - Customer Management Center LOCATION: 333 West 34 Street 10001 New ... with MTA and BSC policies, practices and procedures + Support project activities including: requirements gathering, functional design & configuration, testing,… more
    MTA (03/13/24)
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  • System Rel & Support Spec Sr- Call Recording…

    PNC (Brecksville, OH)
    …field on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Experience in the below area required: * Genesys Cloud * ... IVR * Microservices * API's * Verint * NICE...and reliability. System Development Life Cycle - Knowledge of project management techniques and the ability to plan, design,… more
    PNC (03/07/24)
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