- Rose International (Fort Wayne, IN)
- …* Processing cases and takes necessary action on missing information promptly * Meeting Quality Assurance and performance metrics and stay updated on project and ... Typing, Verbal Communication, Written Communication Nice To Have Skills/Attributes: Call Center, Case Management, Medicaid Systems Job Description **Only those… more
- Sysco (Harahan, LA)
- …selection, and loading of products while maintaining proper temperature controls and Quality Assurance guidelines. + Oversees labor hours and consumable supplies ... and safety of employees engaged in receiving, replenishing and storing inbound products, including all warehouse functions, receivers and day forklift operators.… more
- WSP USA (Louisville, KY)
- …(CSRs) for both inbound and outbound calls. + Image review quality assurance . + Participates in calibration exercises. + Participates in internal ... This Opportunity WSP is currently initiating a search for a **Full-Time** ** Quality Assurance Analyst.** This position will be based out of **Louisville, KY.**… more
- Providence (Vancouver, WA)
- …and attention to detail are required for this role. Daily work involves an inbound call center setting that communicates directly with various departments within ... Health Plan is calling a Supervisor, Pharmacy Training and Quality Assurance who will:** + Supervise a...for improvement in training and development in production, efficiency, quality and automation for call center training,… more
- Camping World (Greenville, NC)
- …Camping World has grown to become the prime destinations for everything RV. The Quality Assurance Analyst role is focused on completing the daily functions ... required to support the Quality Assurance function of the Contact Center...Strong knowledge of customer care processes and techniques, both inbound and outbound. Phone educate, soft skills, call… more
- Mass Markets (Melbourne, FL)
- … center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling. + Responsible...center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- … center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... of 15-25 entry-level front-line customer service agents responsible for inbound call handling. + Responsible for coaching...center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Wichita, KS)
- … call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... account. Essential Duties + Lead a team of 5-10 call center supervisors responsible for inbound and...center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- TEKsystems (Memphis, TN)
- …reps. Conduct analysis of monitoring results and provide feedback and recommendation to call center service quality assurance manager. + Effectively monitor ... supporting and coaching a team of associates in providing quality service for inbound and outbound telephone...of monitoring results and provide feedback and recommendation to call center service quality assurance … more
- Conduent (Middletown, PA)
- … call center that services child support payment service cards for multiple states. The call center is an inbound call center with a strong commitment to ... to hold self accountable for time management & multitasking skills + Reviewing Quality Assurance assessments within a timely manner + Escalating cardholder… more
- Bank of America (Chandler, AZ)
- …call center environment. + Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal ... Consumer AML Operations Control Analyst - KYC Call Center Chandler, Arizona **Job Description:** **ABOUT US:**...+ Collaboration + Decision Making + Problem Solving + Quality Assurance + Innovative Thinking + Prioritization… more
- Randstad US (Atlanta, GA)
- …handling calls in a contact center Excellent tone of voice Familiarity with quality assurance Listening skills & ability to display empathy towards our ... call center customer service. + atlanta , georgia...6 PM education: High School Responsibilities Primary Responsibilities Answer inbound calls to answer general questions as well as… more
- Naval Supply Systems Command (CA)
- …entitlement counseling, inbound and outbound shipment management, non-temporary storage, quality assurance , and provide procedures for processing loss and ... Summary You will serve as a Transportation Assistant ( Call Center) in the Navy Household Goods (HHG)...SD GF. Responsibilities You will provide entitlement counseling and quality control services along with shipment and storage management… more
- Metro Toyota (Kalamazoo, MI)
- …forget who you already talked to! + Follow up on missed appointments and perform quality - assurance follow up calls + Staff the reception desk according to the ... Make that first impression count! ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: + Schedule inbound service calls using the established company scripts and training -… more
- Randstad US (Boylston, MA)
- …+ Monitors expired product, returns and transfer of product Skills + Inventory Auditing + Quality Assurance + Quality Control + Cycle Counting + Stock ... quality inventory control. + boylston , massachusetts +...You can also email your resume to ###@randstadusa.com or call ### salary: $49,920 - $56,160 per year shift:… more
- City of New York (New York, NY)
- …the contact center. - Measure, oversee and Interpret findings in NYC 988 quality assurance standards through routine reporting. - Identify key performance issues ... DOHMH's behavioral health contact center. This includes listening to call recordings and reviewing text/chat transcripts as well as...to DOHMH Leadership. - Coordinate with NYC Well's internal quality assurance teams to ensure the consistent… more
- EssilorLuxottica (Lockbourne, OH)
- …our people in Operations are the backbone of our Company. **GENERAL FUNCTION** The Quality Assurance Team Lead is responsible for assisting the Quality ... Quality Tech - Team Lead Date: Apr 21,...operating metrics. + Leads personnel and activities associated with Inbound Inspection to ensure timely and accurate receipt, review,… more
- Motion Recruitment Partners (Norcross, GA)
- …to consistently improve call handling and resolution processes by following quality assurance guidelines and expectations to deliver stellar customer service ... Experience** + 4 years of experience in a help desk/ call center. + 1 year of experience with incident...established attendance and schedule policy. + Follows the established quality assurance guidelines and expectations to deliver… more
- Tru Green (Vandalia, OH)
- …development and acquisition of job-specific skills. Assists with on-boarding, training, and quality assurance . Responsibilities 1. Receives inbound customer ... relations skills (eg, scripting, overcoming customer objections) and effectiveness.8. Conducts quality assurance calls and ensures adherence to standards,… more
- United Site Services (Westborough, MA)
- …within performance guidelines + Answer all e-mail contacts within performance guidelines + Meet Quality Assurance Standards + Meet KPI's as set by Supervisor + ... Representative (CCR) is an essential partner in the USS inbound sales process and inbound and outbound...ensure they are handled with speed, efficiency, clarity and quality . This role should have a clear understanding of… more
