- Stellantis Financial (Houston, TX)
- …call volume trends, and staffing summaries to guide decision-making. Utilize expertise in Genesys Cloud CX and other dialer systems for efficient call management ... provides opportunities to advance your career as we successfully lead products and services from a small to midsize...special events for optimal staffing. Develop schedules that meet business goals and employee needs, ensuring service levels and… more
- AAA Mid Atlantic (Wilmington, DE)
- …Club Alliance, Inc. Location: 1 River Place, Wilmington, DE 19801 Position Title: Senior Genesys Cloud Engineer Hours: Monday - Friday, 8:00 am to 5:00 pm, 40 Hours/ ... of new features and functionality of the ACA IVR and ACD platforms. Guide business counterparts in building solutions and turn a requirement document into a viable… more
- M&T Bank (Buffalo, NY)
- …seasoned Senior Contact Center Developer with hands on working knowledge of Genesys PureCloud architect flow familiar with best practices, design, and configuration ... is important that you have great people skills and are passionate about the Genesys PureCloud platforms capabilities. **IMPORTANT - We are NOT looking for Genesys… more
- WM (Houston, TX)
- …production projects. **I. Job Summary** We are seeking a skilled and experienced Google CCAI/ Genesys Contact Center AI Engineer to join our team. As an AI Engineer, ... for helping with the design, testing, implementation, and maintenance of the Google/ Genesys and other contact center solutions for our organization. You will… more
- IHG (Atlanta, GA)
- …Advanced call center integration with Telephony systems including the Genesys platform, Data Warehousing, Business Intelligence, ETL tools; Financial, HR ... for use in a multi-platform environment. Implement complex programs and lead /coordinate project/program and systems documentation according to established IT… more
- The Walt Disney Company (Celebration, FL)
- …global operations and contact centers + Perform tier 1 troubleshooting and support for Genesys contact center, Avaya CM, adjunct systems and solutions on premise ... systems and services to prevent the loss of business critical functionality; thereby avoiding any interruption or slowdown... processes or loss of revenue + Provision and lead services for moves, adds, changes and disconnects according… more
- PNC (Dallas, TX)
- …valued and have an opportunity to contribute to the company's success. As a Systems Reliability & Support Lead within PNC's Technology organization, you will be ... manager's discretion. Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's *...call responsibilities. **Job Description** + Monitor, maintain and support systems and software to ensure stability and compliance to… more
- MISO Energy (Carmel, IN)
- …and through the full development lifecycle. + Be a liaison between the Systems Engineering team and the various internal business stakeholders, partnering with ... & Development, Process & Performance, Product Teams, Software Engineering, Test, and Business teams) to develop systems engineering deliverables on multiple… more
- Focus on the Family (Colorado Springs, CO)
- …to have advanced qualifications in the following: + Experience with systems supporting complex enterprise-wide business processes, including the Salesforce ... environment + Knowledge of the Agile mindset and methodologies + Experience with business process creation or systems analysis desired Skills, Abilities and… more
- Red River (Columbus, OH)
- …authority on Contact Center consulting and is experienced in translating client business needs into technology solutions. The Design Architect (DA) represents Red ... identify customer needs and craft tailor-made solutions that align with their business objectives. + Strategic relationship building with OEMs within area of focus… more
- J&J Family of Companies (Skillman, NJ)
- …systems are in place to support local or global operations. You will lead and negotiate to achieve business strategies and deliver results for ... continuous improvement. + Develop and implement strategies to improve systems operations and infrastructure. + Lead and...operations. + Drive company initiatives and programs to meet business objectives. + Ensure systems are in… more
- NuWaves Engineering (Cincinnati, OH)
- …increase knowledge, grow leadership skills, and continuously improve the business system\. **General Summary:** This senior\-level Engineering position requires 15\+ ... Design Engineer also works closely with customers and potential customers on business development efforts\. Essential Functions + Make sound decisions for system… more
- Colgate-Palmolive (New York, NY)
- …Care systems ie Emplifi Agent, Social Marketing Cloud, Knowledgebase, Shopify, Genesys cloud, Telephony systems etc. + Project management and priority ... is also responsible for driving consumer satisfaction and loyalty to help drive business growth. The Director of NA Operations must have highly developed management… more
- Banco Popular Puerto Rico (PR)
- …test cases for all levels within the scope of testing. + Work closely with business and IT lead on planning and executing the user acceptance testing. + ... testing processes and procedures. + Develop test strategies in collaboration with business users, project lead and application developers. + Create, maintain… more
- Teledyne (Rancho Cordova, CA)
- …responsible for the design of RF & Microwave high-power, solid-state amplifiers and amplifier systems . Lead the technical design effort of a product or system ... supplies and other components used in high-power, solid-state amplifiers and amplifier systems . + Design power amplifier matching networks using non-linear models &… more
- Travelers Insurance Company (Spokane, WA)
- …metrics, reporting and data analysis to determine the best use of time, people, and systems to meet the business needs of today and tomorrow. This position will ... and contextual reports to leadership that convey trends to inform business decisions. + Participate in operational and Workforce technology testing, validate… more
- GE Vernova (Rochester, NY)
- …sites. **Job Description** About us: Grid Solutions, a GE Renewable Energy business , serves customers globally with over 12,000 employees. We provide power utilities ... and industries worldwide with equipment, systems , and services to bring power reliably and efficiently from the point of generation to end power consumers. We are… more
- MAPFRE Insurance (Webster, MA)
- …and/or operational enhancements. Support administration of voice platforms and communication systems , and associated business specific applications and platforms ... standards, and concepts within field of work. Applies them to perform or lead work requiring extensive analytical business skills. **Decision Making:** Makes… more
