- The Walt Disney Company (Celebration, FL)
- …equivalent + 5+ years supporting Cisco Unified Communications Manager / Contact Center Express and related adjunct systems in a multi-site environment + ... service excellence + Demonstrated technical knowledge of telecommunications and call center systems , services, applications, and operations + Proven ability… more
- University of Miami (Medley, FL)
- …and as a key member of our Contact Center Operations team, the Manager will support optimal functioning of systems and processes as we work to enhance ... center operations for their respective specialty areas. The Contact Center Manager will manage,...and oral communication skills + Stays current on all systems utilized, including telecom systems , CRMs and… more
- J&J Family of Companies (Skillman, NJ)
- Sr. Manager , Contact Center Solutions -...do** The Sr. Manager , Contact Center Solutions is responsible for managing day-to-day systems ... 2407019529W **Description** Kenvue is currently recruiting for: **Sr. Manager , Contact Center Solutions** This position reports into Sr. Director Global… more
- The Hartford (Columbus, OH)
- …a week (Tuesday through Thursday). Key Responsibilities include, but not limited to: + The Contact Center Manager Data Engineering will report to the ... shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager ...integration, and delivery of diverse data from across platforms, systems , and applications to support transparency of customer journeys… more
- University of Michigan (Ann Arbor, MI)
- Contact Center Manager Apply Now...become one of the world's most distinguished academic health systems . In some way, great or small, every person here ... outline skills and experience that directly relate to this position. **Summary** The Contact Center Manager will lead a team of supervisors and contact… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...of budget and finance terminology. + Knowledge of computer systems and software used in functional area. + Knowledge… more
- Mass Markets (Melbourne, FL)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... POSITION OVERVIEW CONTACT TRACING OPERATIONS MANAGER SUPPORTING PUBLIC...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Mass Markets (Melbourne, FL)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... POSITION OVERVIEW SENIOR CONTACT TRACING OPERATIONS MANAGER SUPPORTING PUBLIC...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Biomat USA, Inc. (Orem, UT)
- …trust, then consider furthering your career with us as a **QUALITY SYSTEMS MANAGER ** ! Please read on **Job Title:** CENTER QUALITY MANAGER **Summary:** ... assesses, promotes, and improves the effectiveness of the quality systems in the donor center through recognition...the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge… more
- BMO Financial Group (IL)
- …understanding of BMO's data, systems and technology partners, as well as leading edge contact center data and systems vendors is also a key asset. ... and others is a key asset as a result. Understanding the external contact center environment, including industry best practices, trends and benchmarking within… more
- Serco (WV)
- …here to apply now (https://careers-sercous.icims.com/jobs/63691/ contact - center -program- manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) ... , you will:** + Oversee daily operations of a 24/7 Tier 1 Contact Center , ensuringoptimalstaffing andperformance; + Coordinate efforts between all tasks and… more
- ManTech (Quantico, VA)
- **Secure our Nation, Ignite your Future** ManTech is seeking a Systems Center Configuration Manager (SCCM)/System Administrator to support our Marine Corps ... and OPDIRs + Brief leadership on the health of systems , individual and/or enterprise + Must patch and implement...degree. + Working in depth knowledge of Microsoft System Center Configuration Manager (SCCM) to include: Support… more
- CommonSpirit Health (Erlanger, KY)
- …quality management, recruiting, and performance of the CommonSpirit Health's HR/Payroll Contact Center team. Accountable for the hands-on management of ... day-to-day contact center operations of a fully remote...plans to maximize employee satisfaction. ⦁ Ensures that the systems and technology infrastructure are sufficient to meet the… more
- Americor (Irvine, CA)
- …is celebrated, then we're the perfect fit for you! We are seeking a Senior Manager , Contact Center , to provide functional support and analysis for Americor's ... Enterprise Lead Management and Dialer Systems . The ideal candidate will exhibit extensive expertise in...recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt… more
- Fresenius Medical Center (Lexington, MA)
- …AND SCOPE:** The System Owner will report into Quality Management and Regulatory Systems Head (QMRS) and will be responsible for overseeing the implementation and ... solutions, including Regulatory Information Management (RIMs) and Regulatory Intelligence (RI) systems . The System Owner will also be responsible for ensuring that… more
- UCLA Health (Los Angeles, CA)
- …Center , including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with ... Description The Principal Contact Center Engineer will provide leadership...PCCE architecture while maintaining both Cisco and PBX telephony systems * ensure that capacity planning and upgrade planning… more
- Amgen (Washington, DC)
- …Works with the Senior Manager , Collaboration Operations, Operations Voice Lead, Contact Center Architect and Managed Service Provider to ensure system ... availability for Contact Center Services. + Primary DWX-Amgen Assist relationship manager...systems . + Experience building and maintaining Cisco Call Center products including PCCE & WCCE. + Experience configuring… more
- Chick-fil-A (Atlanta, GA)
- …(IVR), Workforce Management (WFM), and Quality Assurance (QA) solutions. The Technical Program Manager - Contact Center Solutions interacts with stakeholders ... role is responsible for technical leadership of the solutions that support our contact center operations, including but not limited to, Automatic Call… more
- University of Michigan (Ann Arbor, MI)
- …team building. **Additional Information** **Reporting Relationship** This position will report to Contact Center Manager within the University of Michigan ... Contact Center Supervisor Apply Now **How... Contact Center Supervisor Apply Now **How to Apply** A...become one of the world's most distinguished academic health systems . In some way, great or small, every person… more
- CVS Health (Hartford, CT)
- …part of a team of exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies . ... and maint enance of omnichannel call routing for all contact center platforms , with redundant connectivity...complex Five 9 campaigns , integrating Five9 with other systems such as outbound dialers, CRM platforms, and IVR… more