- Gilead Sciences, Inc. (Raleigh, NC)
- …for managing and leading our Security Fusion Center comprised of the SOC and Incident Response teams. This critical team will be responsible for monitoring and ... This critical role will lead the Security Fusion center to triage, provide incident response management, and conduct security investigations and forensics for… more
- NuAxis Innovations (San Francisco, CA)
- … Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response , Update, Handoff, and Resolution times. The Service ... **Tier II Service Desk Specialist** Location **San Francisco,...Incident Reports for all major Incidents and unplanned service outages and submitted in writing to government management… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...of contact for all technology-related problems. + Coordinate the Incident Response Process: perform and participate in… more
- Ankura (Washington, DC)
- …such as proposals, reports, or contracts: Generate and present regular reports on service desk performance, including incident trends, resolution times, and ... reliable, and cost effective manner. Examples include laptops, email, the IT service desk , network connectivity, fileservers, phones, servers and common… more
- State of Massachusetts (Boston, MA)
- …is welcoming to persons of all backgrounds, nationalities, and roles. *Job Description:* The * Service Desk Manager (SDM) *serves as a member of the Client ... team and oversees the operations of the Technology department's Service Desk . The SDM is both a...staff, student employees and contractors. * Implement and enforce incident and service management processes and procedures… more
- Vanguard (Wayne, PA)
- …as a team-lead or manager of an ITIL-based process (Change, Release, Major Incident Management, Service Desk ) in an operations-centric environment, ... the resolution of high-impacting incidents, minimizing negative impact by restoring normal service operations. The Major Incident Management process ensures that… more
- Beth Israel Lahey Health (Charlestown, MA)
- … management. This includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all ... various information technology areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and...calls, emails, work orders or alerts by creating an incident /request using the IT Service Management Suite… more
- CareOregon (Medford, OR)
- …building rounds, and perform other routine security services. + Provide security incident response and/or investigation as needed, including escalating to law ... with all federal laws. Job Title Security and Front Desk Customer Service Representative - JCC Exemption...enforcement if necessary. + Create clear, concise incident reporting documentation. + Provide scene assessment of emergencies… more
- Cayuse Holdings (Arlington, VA)
- …include creating incident tickets, Stakeholder engagement, quality customer service , accurately scoring incidents, and meeting response timelines. These ... Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more. The Service Desk Agent performs a variety of complex tasks, which… more
- HonorHealth (Phoenix, AZ)
- …of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Service Desk Analyst I answers inbound support calls, work with ... customers to define and document incident scope, research and troubleshoot issues to achieve first...resolution or escalate incidents when appropriate. In addition, the Service Desk Analyst I participates in a… more
- Banc of California (Santa Ana, CA)
- …small business support, affordable housing, and more. **JOB SUMMARY:** The ** Service Desk ** **Support Specialist** is responsible for providing technical ... the company's network, software, and computer systems, performing routine Service Desk tasks, and participating in special...files. + Participates as a member of the company's incident response team in the event of… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... via telephone. + Coordinate with team to ensure rapid response times and follow-up with customers. + Ensure that...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- Carle (Urbana, IL)
- …assisting the resident and/or calling 911. Contacts family/responsible party and completes incident report(s). + Coordinates emergency response in the event of ... Front Desk Assistant (24 hours every other week) +...week) + Department: Windsor Resident Services + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type:… more
- United Protective Services (Houston, TX)
- …in emergency situations as directed by supervisors. + Responds to calls for service ; to gather information at the incident scene; investigate injury or ... Concierge Desk / Lobby officer Officer for Medical Facility in...employees, superiors, etc. in a timely manner. A 100% response rate for e-mails is expected. + Complies with… more
- Boston University (Boston, MA)
- …scope, and severity of incidents and appropriately invoking the Major Incident response teams for life-safety, business transaction-critical, and ... rotation or a permanently scheduled assignment. Participate in multiple service , platform or project teams as a subject matter...or project teams as a subject matter expert. Provide incident control and response , and ensure resolution.… more
- TAD PGS, Inc. (Laurel, MD)
- …where available and best practices where not + You will assist teams with incident response support and be involved in the development and presentation of ... We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located in theLaurel,...an excellent communicator, highly motivated, and have excellent customer service skills with the ability to interface with all… more
- ASM Global (Worcester, MA)
- …of the day or night . POSITION RESPONSIBILITIES: + Responsible for completing incident reports accurately and completely + Secures property + Locks and unlocks ... "unruly" people + Works independently; judges and assesses situations for immediate response QUALIFICATIONS To perform this job successfully, an individual must be… more
- Golden Route Operations (Laughlin, NV)
- …NV Shift Varies Type of Shift Full Time Department Security Emergency Response Team $500 Bonus Edgewater (Laughlin, NV) Description: Summary: Responsible for ... providing a highly visible and professional armed response to the property to complement existing security programs. ETR team members act as a visual deterrent,… more
- Serco (San Antonio, TX)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway… more
- Colonial Pipeline Company (Alpharetta, GA)
- … Service Center responsibilities include leading enterprise support, Technology Incident response ; enabling automation of processes to optimize day-to-day ... multiple technology functions including but not limited to the Service Desk , Help Desk and...and accountability of technology incident management and response and ensure adherence to SLAs for service… more