- Focus on the Family (Colorado Springs, CO)
- …position responsibilities include identifying, prioritizing, resolving, and/or escalating system issues. This is a Service Desk Level 1 position and will ... and the purpose is eternal. The Technology Support Specialist 1 position exists to support the ministry objectives of...for service requests and incidents into the Service Desk software + Determines urgency, impact,… more
- Insight Global (Santa Ana, CA)
- Job Description An employer for a dental insurance company is looking for a level one service desk technician. They will be providing remote support to ... They will be responsible for answering phones and resolving level one IT issues delivering high first call resolution...and Requirements 0- 2 years of experience in a Service Desk role Strong general IT knowledge… more
- TEKsystems (Irving, TX)
- …Looking for candidates that have gained the A+ Certification. Candidates that have completed 80% of the studies towards the certification are also welcome to apply. ... We are open to applicants that have completed the Google certification that is comparable to the A+. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team… more
- Hormel Foods (Austin, MN)
- …to complete these tasks. + Facilitates and oversees staff training and professional development of Level 1 Service Desk Technicians. + Is assigned ... **Team Lead - IT Service Desk ** **Hormel Foods Corporation** **ABOUT HORMEL FOODS -** **_Inspired People. Inspired Food. (TM) _** Hormel Foods Corporation, based… more
- LA Care Health Plan (Los Angeles, CA)
- …the IT Management as needed. (15%) Successfully handles issues escalated from level 1 IT Service Desk Technicians. Effectively acts as a liaison between ... Health Plan. This position will support and help train level 1 technicians and handle level...as a liaison between the Information Technology ( IT) Service Desk , business units and other IT… more
- TEKsystems (Washington, DC)
- …of Tier 1 , receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality ... Tier 1 operations striving to meet Service Level Agreements resulting in high customer...Service Desk Manager to improve customer service standards on Tier 1 through communication… more
- ERP International (Washington, DC)
- …**ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical ... **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure… more
- City of New York (New York, NY)
- … Representatives for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representatives will serve as the "front-line" of ... (CHRMS) Remedy, Finesse - IVR and others. The Help Desk Level 1 Representatives will:...from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to… more
- City of New York (New York, NY)
- … Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of ... Resource Management System (CHRMS), Remedy and others. The Help Desk Level 1 Representative will:...from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to… more
- KBR (Springfield, VA)
- Title: Tier 1 Service Desk Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support government customers in the Washington ... solutions when resolving end user computing issues while meeting service level agreements. + Support customer on...attention to detail. + Ability to resolve all assigned Service Desk tickets according to established metric… more
- Northrop Grumman (Schriever AFB, CO)
- …and Missile Defense Systems has an exciting career opportunity for a Principal Systems Administrator- Level 1 Help Desk (24-137) to join our team of ... with all appropriate security policies. + Assist the help desk in responding to end users' requests/issues. + Knowledge...+ Must possess a DoD 8140 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP,… more
- Dataprise (Port St. Lucie, FL)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...excellence independently and excel in a fast-paced, occasionally high-stress Service Level Agreement (SLA) driven environment. +… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment. +… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk Support Admin Location: Pocatello, ID Clearance: DoD Top Secret Job Description: Black Bear Technology seeks a cleared Tier 1 Help ... + Receive customer IT queries by multiple methods (phone, self- service , etc.) + Provide the necessary information in the...issues + Possesses excellent communication skills Required Skills: + 1 -4 years of experience with Call Center/Help Desk… more
- Trace Systems Inc (Colorado Springs, CO)
- Overview: Job Title:Servie Desk Level 1 Tech...is required. Job Responsibilities: Trace Systems is seeking a Service Desk Level I Technician ... Level I Technician will provide support to the Service Desk team and customers in the...gender identity, pregnancy, genetic information, or any other characteristic protected by law. Job ID 2024-5775 # of Openings 1… more
- RESOURCE MANAGEMENT CONCEPTS, INC (Charleston, SC)
- …will work as part of an integrated team including system administrators, network engineers, service desk analysts, and other personnel. The help desk ... Tier 1 Help Desk Specialist Location Remote...Identify, research, and resolve technical problems at the Tier 1 level of responsibility + Promptly categorize,… more
- TEKsystems (New York, NY)
- …on the various clinical/business applications. The Help Desk Support Analyst will manage level 1 service requests from report to resolution: * Receive, ... Description: Looking for an outgoing Level 1 Help Desk support Analyst to join the Service Desk . This individual will serve as the front-line IT… more
- IntelliDyne (Falls Church, VA)
- …+ At least 1 + years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or Call Center environment. + 1 + ... Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite (Falls Church,… more
- TEKsystems (New York, NY)
- …In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution: * Receive, prioritize, ... Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support...phone support, Service Now, a+ certification, Help desk , Help desk support Experience Level… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... Desk experience with a minimum of 4+ years' experience leading a Service Desk + Security Clearance Level : Active Top Secret + Certification: ITIL v3 or… more