- SNI Technology (Fort Lauderdale, FL)
- …Active Directory, as well as experience with macOS, Linux, and IT service management platforms (Zendesk, ServiceNow ).Strong grasp of networking concepts, cloud ... Lead Help Desk Specialist SNI Technology is working with a...resolving hardware and software issues.You will assist the IT Manager in prioritizing daily tasks, escalating issues, maintaining effective… more
- Northeast Georgia Health System, Inc (Winder, GA)
- …measure results and define short and long range team objectives.Monitor team's ServiceNow tickets, ensuring Service Level Agreements are met, priority tickets ... and processes without assistance Experience in utilizing an ITIL-based help desk , such as ServiceNowSkillful at providing excellent technical and customer… more
- Amazon (Austin, TX)
- …platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points in existing ... of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations....- ServiceNow Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management.… more
- Amazon (Austin, TX)
- …platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points in existing ... of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations....- ServiceNow Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management.… more
- Amazon (Austin, TX)
- …platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points in existing ... of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations....- ServiceNow Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management.… more
- CUNY (New York, NY)
- …and maintains the University's network, and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes of safeguarding the ... ServiceNow Architect (IT Computer Systems Manager ...application support and development team for CUNY's enterprise IT Service Management/IT Business Management solution of ServiceNow … more
- Cognosante (Mclean, VA)
- …Developer + Experience in other ITSM systems, such as BMC Remedy, CA Service Desk , or HP Service Manager (Peregrine) + Experience in Agile methodology ... including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk . + Experience dealing with technical end-users in… more
- ServiceNow, Inc. (Santa Clara, CA)
- …and product leaders to develop and implement effective monetization strategies for ServiceNow 's Customer Service and Industry Workflows + Define, track and ... At ServiceNow , our technology makes the world work for...big makes for great candidates. As a **Monetization Strategy Manager ** , you will help develop and execute strategic… more
- Capgemini (Dallas, TX)
- …Jelly, jQuery and AngularJS a plus . Experience in standing up greenfield ServiceNow solutions to support Service Desk operations . Experience ... The ServiceNow Architect participates and actively supports business initiatives...Service Center . Experience in being a People Manager for both senior and junior technical resources, or… more
- Janus Henderson Investors (Denver, CO)
- …utilizing tools such as; ServiceNow and PowerBi + Implement and enforce service desk policies, standards, and best practices to maintain a high level ... from you! Your opportunity + Manage a team of service desk specialists, including recruitment, training, performance...of hardware assets + Participate as a Major Incident Manager on-call duty process (MIM) for P1 / P2… more
- CACI International (Forest Heights, MD)
- Deputy Service Desk Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... to 8 employees, you will work closely with the Service Desk Manager to establish...on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM. + Effective communicator at all levels, both… more
- University of Washington (Seattle, WA)
- …excitement, artistic pursuits and natural beauty. **UW Bothell Information Technology is seeking a Service Desk Manager to join our team.** The manager ... Desk Team. This is a hands-on leadership position; technical acumen is essential. The Service Desk Manager will be responsible for multiple staff members… more
- ERP International (Washington, DC)
- …+ Bachelors Degree in Computer Studies or a related field of study; training in ServiceNow and Service Desk and/or ITIL methods a plus **Clearance ... ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- TEKsystems (San Diego, CA)
- …to find someone who within 2-3 years this go around will want to take over as manager of the service desk . Benefits Include: Matching 401k and Pension plan! ... mentor to get them off the ground. As a Service Desk Analyst, you will work alongside...Automation technologies & processes (GE Proficy, PLCs) Skills: Help desk , Ticketing system, Office 365, active directory, servicenow… more
- TEKsystems (Washington, DC)
- …volumes while coordinating temporary/emergency assistance from additional team members. Works with the Service Desk Manager to improve customer service ... is responsible for the interaction and engagement with the Service Desk Manager federal lead...calls, Desktop, Customer support, Phone support, VIP Support, SLA, servicenow , Service now, Remedy, Retention calls Top… more
- CACI International (Forest Heights, MD)
- …and accurately in a fast paced and changing environment. Qualified candidates working with the Service Desk Manager and Deputy Service Desk ... reviews and timesheets of assigned technicians. + Working with Service Desk Manager to ensure...on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM + Must be able to communicate effectively,… more
- BCMC (Arlington, VA)
- …cyber capabilities to address emerging threats. We are seeking a System Operations (SysOps) Service Desk (SOSD) Deputy Manager who reports to the Director ... to be process oriented and accountable for the overall success of the SysOps Service Desk . Responsibilities Include: - Manage SOSD team consisting of up to… more
- ManTech (Herndon, VA)
- …network related problems, questions, and use. + Provide training and guidance to junior service desk personnel. + Provides resolutions to out of the ordinary ... users. If unable to diagnose problem, will work with Service Desk management or Tier 3 to... technical knowledge base **Preferred Qualifications:** + Proficient with ServiceNow **Clearance Requirements:** + Must be a US citizen… more
- Cayuse Holdings (Arlington, VA)
- …good decision making, focus, and good prioritization skills. + Experience working with a Service Desk platform such as ServiceNOW or Remedy. + Ability ... on new responsibilities as assigned. + Experience working with ServiceNOW and another alternative platform such as Remedy. +...needs to support 24/7/365 operations. **Reports to** : Program Manager , Service Desk Lead **Working… more
- CACI International (Bethesda, MD)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...as focal point for customer concerns + Deliver IT Service Management support for applications over multiple customer segments… more
