- Computer World Services (CWS)Corporation (Washington, DC)
- …all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate. Key Tasks and ... member agencies. Job Description CWS is seeking a Help Desk Specialist to answer and triage all OFR requests,...skill levels as expediently as possible, and escalate to Tier II or Tier III … more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts,...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- ManTech (Edwards AFB, CA)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Help Desk Manager III at Edwards AFB, CA.** **Responsibilities include, ... but are not limited to:** The Help Desk Manager III directs the help ...desk team members. They monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- TEKsystems (Colorado Springs, CO)
- …Intelligence Agency, DIA, Tier 1, Entry-level Top Skills Details: help desk ,customer service ,windows 10 Additional Skills & Qualifications: What I need from ... at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents...A+, HDI, ITIL Foundation OR Microsoft 365 Skills: help desk , customer service , windows 10, TS/SCI, Poly,… more
- Dobson Fiber (Oklahoma City, OK)
- The NOC Engineer Tier III will be responsible for training the Network Operations Center and providing support as the escalation point internally for Tier 1 ... solve difficult, in dept troubleshooting issues. The NOC Engineer Tier III will act as the technical...resolving as required and escalating/dispatching for resolution. Process all service requests for new or modified services as they… more
- TEKsystems (Colorado Springs, CO)
- …Intelligence Agency, DIA, Tier 1, Entry-level Top Skills Details: help desk , customer service , windows 10. Experience Level: Intermediate Level About ... at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents...A+, HDI, ITIL Foundation OR Microsoft 365 Skills: help desk , customer service , windows 10, TS/SCI, Poly,… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- ManTech (Stafford, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Help Desk Manager III ** to join our team in **Stafford, VA.** ... desk team members. + Monitoring problem management and tier escalation procedures to deliver efficient query and complaint...may be gained through measured change. + The Help Desk Manager III is a senior role… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Network Engineer Tier III Job Category: Information Technology...rotation to respond to incident escalations + Experience using Service Now service management software (or similar… more
- Robert Half Technology (Lynn, MA)
- Description We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus of this role is to deliver top- tier ... and optimal functionality of both internal and external systems. Collaborating closely with Tier I and Tier II technicians, this role involves providing… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...Qualifications: + DOD 8570 IAT Level I, II, or III certification required: A+, Network+, or Security+ CE, or ... Status: Non-Exempt Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...higher + Superior customer service skills a must. Strong desire to provide the… more
- Robert Half Technology (Jacksonville, FL)
- Description As a Help Desk III Specialist, you will be a senior member of the IT support team, responsible for providing expert-level technical assistance and ... + Process Improvement and Documentation: Identify opportunities to streamline help desk processes, improve efficiency, and enhance service quality. Develop… more
- University of Massachusetts Amherst (Amherst, MA)
- …chat. The Help Desk Technician documents all user communications within the Service Desk ticket tracking system and uses sound judgment when analyzing client ... Technical Assistant III (AV Classroom Technology & Help Desk...deployment of new and upgraded services. + Represents IDEAS Service Desk at meetings and information planning… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III ** ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application -… more
- State of Massachusetts (Chelsea, MA)
- …and EOTSS Management to resolve issues quickly and efficiently. The * Service Desk Analyst* will handle the processing of Tier 1 support and infrastructure ... or requests are unable to be resolved at the Tier 1 level, the Service Desk...maximum of two years of the required (A) experience.* III . A diploma for completion of a two year… more
- Proven IT (Phoenix, AZ)
- …Phoenix, AZ (http://maps.google.com/maps?q=Gateway+I+Phoenix+AZ+USA+85008) Apply Job Type Full-time Description The Tier III Project Team Engineer is responsible ... an expert level engineer for Managed IT Services. The Tier III Project Team Engineer has an...III field preferred + Strong knowledge of customer service + MCSE and CCNA certifications + Ability to… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis… more
- CACI International (Forest Heights, MD)
- …events are handled in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, and other support teams. + ... coordinate incidents in ServiceNow. + Escalate unresolved issues to Tier III . + Join troubleshooting bridge calls...with patch management software (eg, SCCM) + Experience using Service Now service management software (or similar… more
- Summit Technical Solutions (Colorado Springs, CO)
- …world class team? Summit Technical Solutions (STS) (http://sts-llc.com) is seeking a mid-level Help Desk Technician to provide Tier I, II and higher Level ... III ) contract at Peterson AFB, CO. The Help Desk Technician resolves technical problems in a help desk environment, uses expertise in customer service and… more
- El Paso County (Colorado Springs, CO)
- …Windows, RedHat Linux, VMWare, O365, and Cloud. + Experience with ticket-based Service Desk software system. + Experience with virtualization technologies, Cloud ... Systems Engineer III Print (https://www.governmentjobs.com/careers/elpasocountyco/jobs/newprint/4405449) Apply Systems Engineer ...patching using tools like MECM, and Ansible. + Provides Tier 2 and Tier 3 level incident… more