- ADM (Decatur, IL)
- …MES applications (Manufacturing Execution Systems) + Manage End User Support through global ServiceNow queue for OT and drive ServiceNow platform ... **82679BR** **Job Title:** Manager , OT Enterprise Services - North America **Department/Function:**...+ Some travel, on call, and monitoring of our ServiceNow OT Queues for service management are expected as… more
- HCA Healthcare (Nashville, TN)
- …incidents. + Responsible for daily review and resolution or appropriate reassignment of all ServiceNow Level 1 work queue items. + Uses the appropriate product ... Team Leader - Client Support Services is responsible, with manager , for defining and improving service desk operational procedures...daily review and resolution or appropriate reassignment of all ServiceNow Level 1 work queue items. +… more
- ICF (Annapolis, MD)
- …a rapidly growing, entrepreneurial, technology department, seeking an ITSM Strategy Process Manager to support the current needs of our federal customers. Our ... rapidly growing, entrepreneurial, technology-driven department, seeking an ITSM Strategy Process Manager to coordinate a team of subject matter experts in developing… more
- Chenega Corporation (Springfield, VA)
- Workflow Monitor Manager - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-029 Company Job Title: Workflow Monitor ... Manager Clearance: TS/SCI Location: Springfield, VA FLSA Status: Exempt,...on unresolved tickets + Maintain and monitor a transfer queue for misrouted tickets between service providers to ensure… more
- TEKsystems (Washington, DC)
- …assistance from additional team members. Works with the Service Desk Manager to improve customer service standards on Tier 1 through communication ... for the interaction and engagement with the Service Desk Manager federal lead and COR (when necessary). Reports to...Enters tickets into the Service Now system and perform queue management. Prioritize and evaluate call tickets in the… more
- Kohler Co. (Kohler, WI)
- …for system availability and performance *Incident Management: respond to incidents in ServiceNow ITSM & Triage to appropriate support queue . *Major Incident ... a key role within Kohler's digital ecosystem as an MSP Support Operations Manager in the Platform Delivery and Technology Strategy group. Support Operations … more
- General Dynamics Information Technology (Doral, FL)
- …with policies and maintains system backup and recovery capability. + Work the ServiceNow ITSM Incident queue to resolve Incidents within established SLAs. + ... Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones. + Maintain… more
- SAIC (AL)
- …on tickets, open projects and outstanding issues. + Monitor and update ServiceNow ticketing queue . **Qualifications** **Required Education And Experience:** + ... to an MDM environment + Experience with Apple Business Manager + Experience with ticketing queue software **Required Certifications:** + Must have a current DoD… more
- Leidos (Orlando, FL)
- …and leaders to discuss issue resolution or troubleshooting steps + Work closely with the queue manager and service delivery lead at the center to ensure tickets ... on NASA desktop systems. + Review assigned tickets via Servicenow to ensure all actions are completed within the...MAC/DELL or HP software and or hardware certificates. + ServiceNow experience. Pay Range $29.87 - $33,02 hourly **Original… more
- Ryder System (Columbus, OH)
- …medical clearance and drug testing are followed, communicating with the employee and manager throughout the process. + Providing full time phone operator support to ... the department. Answering incoming calls to our phone queue related to leave requests, conducting intakes for new...Monitoring incoming faxes and placing documents into cases + ServiceNow and Workday experience helpful Coordinate the return to… more
- General Dynamics Information Technology (Fairfax, VA)
- …maintain the firewall infrastructure + Provides input for reports to Operations Manager such as capacity management, project status, ticket status, and trend ... are being met + Manages the Service Now (SNOW) queue for Firewall requests to include CRs, INCs, PRBs...Firewall infrastructure and best practices + Experience with SNOW ( ServiceNow ) Incident and Service Request management workflow + Experience… more
- ManpowerGroup (Sunfish Lake, MN)
- …3 BAs, 2 Dev Engineers, 2 QA, a scrum master and product delivery manager . Very collaborative team working in kanban work methodology. CLIENT has an exciting ... clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds for Omada *...known issues or workarounds for Omada * Monitor work queue and work with teams to resolve support issues… more
- Capgemini (Seattle, WA)
- …+ Team and queuemanagement, end to end ownership of the team-s delivery and queue + Support QualityAudit on completed deals to maintain accuracy and zero defects + ... feedback + Identify traininggaps and arrange knowledge refresher + Backup forDelivery Manager and other leads + Sharing dailyreport with managers and leadership +… more
- AdventHealth (Altamonte Springs, FL)
- …a timely manner. . Other o Works independently of direct supervision from manager or designated team lead. o Participate in implementation meetings, workshops, and ... members and contributes to building a positive team spirit. o Monitors ticket queue and updates tickets in a timely manner, keeping customer well-informed throughout… more