- Careerbuilder-US (Boston, MA)
- …Provide end-user software troubleshooting and support; daily maintenance and incident /problem resolution for escalation of desktop support related issues Configures ... distribution, and security maintenance, including virus updates and patch management Provides virtual/remote assistance sessions with Bomgar and Apple Remote… more
- WSFS Bank (Philadelphia, PA)
- …with the Problem Resolution teams to develop workarounds and communicates to the Incident Management team as well as ensure adherence with prioritization ... moreWe are the premiere, locally headquartered bank and wealth management company in the region and are honored to...our name, it's our mission and our purposeThe Deskside Technician II is responsible for defining the technological growth… more
- eXcell (Seattle, WA)
- …planned broadcast events as needed Mentor and lead junior team members in incident management and resolution Deploy planned conference systems Support live event ... is currently seeking a qualified Level 3 Video Collaboration Technician to join their team onsite in Seattle, WA....This role will involve systems preventative maintenance and support, incident hygiene with the team, technical data reporting, and… more
- George Washington University (Dover, AR)
- …technical troubleshooting procedures and resolutions for support issues using the incident management tool-Operate and troubleshoot multiple IT platforms ... video conferencing systems-Monitor audiovisual and IT systems using remote management and monitoring tools-Perform intermediate-level service functions as needed to… more
- NTT America Solutions, Inc. (Sacramento, CA)
- …demonstrate effective team and interpersonal skills. + Experience with Data Center incident resolution, asset management , and logistics. + Critical thinking and ... part of our team?** The Data Center IT Infrastructure Technician supports client requests within their space in NTT...and cabinets w/ grounding, cable tray and ladder, cable management , copper and fiber networking cable, copper and fiber… more
- Epsilon, Inc (Cleveland, OH)
- …and desktops for new end-users. You will also provide support for the deskside incident management process and routine installation of IT computer and telephone ... **Deskside Technician I** **Who is Epsilon:** Epsilon is an...required. + Troubleshoot and resolve assigned trouble tickets, including incident and deployment tickets, providing timely updates in the… more
- St. Mary's Healthcare (Amsterdam, NY)
- …+ Maintain a professional and courteous demeanor when interacting with users + Incident Management : + Log all incidents, service requests, and inquiries in ... our ServiceNow ticketing system + Prioritize and categorize incidents based on...Improvement: + Identify recurring issues and escalate to IT management to prevent future incident Education, Training… more
- Louisiana Department of State Civil Service (Jackson, LA)
- …of concentration including; Field Operations, Advanced Remote Support, End User Technology, Incident and Ops Management , and Comm and Network Services. Incumbent ... IT Statewide Systems Technician 1-4 (JS) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4468920) Apply IT Statewide Systems Technician … more
- ABBTECH Professional Resources, Inc. (Andover, MA)
- …to the LAN. Incidents will be assigned to the technicians using the client incident management system, which is an implementation of HP's Service Manager COTS ... required to work closely with the client PMO (Program Management Office) to provide continuous improvement in the quality...product. Each technician will manage his/her incident inventory in… more
- System One (Oklahoma City, OK)
- …and Helpdesk. Position Description Monitor multiple information technology systems and perform incident management and/or address service requests related to IT ... System One is looking to hire an IT Technician for a large utility company in the...with asset issues that escalate beyond the status of incident ; coordinate with the appropriate team members to troubleshoot… more
- CyrusOne (Chandler, AZ)
- …2. Troubleshoot, resolve, or escalate alerts/alarms on customer services. 3. Coordinating the Incident Management process. 4. Act as the initial point of contact ... and maintain the ideal customer experience. As a Global Service Desk (GSD) Technician , you will be responsible for responding to customer inquiries through various… more
- NuAxis Innovations (Falls Church, VA)
- **Help Desk Technician ** Location **Falls Church, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer ... community. We are currently seeking a talented and motivated **Help Desk Technician ** for a Full-Time position. **Job Summary:** The onsite contractor shall provide… more
- NuAxis Innovations (Fairbanks, AK)
- **PC Support Technician ** Location **Fairbanks, AK** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer ... are currently seeking a talented and motivated **PC Support Technician ** for a Full-Time position. **Job Description** + Assist...groups as required + Enter all support into a ticketing system for tracking + Log and report each… more
- General Dynamics Information Technology (Bossier City, LA)
- …analysis + Carries out triage on security events, coordinates incidents with Incident Management Team, IT operations, network engineering, and application teams ... Yes **Job Description:** A career as a **Cyber Security Technician III** at GDIT means owning every opportunity to...Monitors and reports on call volumes, alarm responses, and incident reports to ensure appropriate levels of service are… more
- General Dynamics Information Technology (Bossier City, LA)
- …update and close incident and service requests with the IT service management system + Adhere to IT Processes and SOP's, work instructions & knowledge articles. ... GDIT, people are our differentiator. As a Help Desk Technician III, you will help ensure today is safe...service calls, chat sessions, web forms and/or to self-service ticketing queues on behalf of our client to provide… more
- Robert Half Technology (Ponca City, OK)
- …analysis, and root cause analysis independently. + Demonstrate total call ownership, time management , and follow-up skills. + Record all incident , problem, and ... request information accurately in the IT Service Desk ticketing system. + Maintain professional relationships with colleagues, even in challenging situations. +… more
- Koniag Government Services (Silver Spring, MD)
- …normal business hours 0700-1700 Monday - Friday, excluding holidays. + Support Incident , Problem, and Request Management process leveraging the ITIL service ... a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver Spring, Maryland.… more
- AIG (New York, NY)
- …manage risks and provide for retirement security. The Senior Executive Technology Support Technician is a key member of an elite group of technologists who provide ... user technology platforms. The successful candidate will be more than simply a great technician . We're looking for people who embrace technology and want to grow &… more
- William C Brown Inc (Springfield, VA)
- …a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands Identify and ... Audio Visual Support Technician (Conference Center Support) EOE Statement We are...end user device workstations via scripted install packages Inventory management of UDS deployed software and end user devices… more
- TEKsystems (Scottsdale, AZ)
- Description: The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support ... Technician is someone with strong customer service and troubleshooting...workstations and interrelated hardware and software, Active Directory user management , troubleshooting of mobile devices, escalating issues accordingly, and… more
